Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Tunisia
1 review
0 helpful votes
Follow Mohamed Ali S.
Unfollow Mohamed Ali S.
Share Review
Report Review

Javier was good
November 1, 2022

He communicated well even the problem is not solved yet

Date of experience: November 1, 2022
Australia
1 review
0 helpful votes
Follow Simone D.
Unfollow Simone D.
Share Review
Report Review

Support
November 1, 2022

Excellent, prompt, professional help- thank you Javier!

Date of experience: November 1, 2022
Thailand
1 review
0 helpful votes
Follow Sakesit D.
Unfollow Sakesit D.
Share Review
Report Review

Harriet A. Was very helpful with his kind and prompt response. I was able to get a clarification on withdrawing funds on the platform easily.
Thank you for the support :)

Date of experience: November 1, 2022
Bangladesh
1 review
0 helpful votes
Follow MD musa L.
Unfollow MD musa L.
Share Review
Report Review

Very swift answer of my query
October 31, 2022

Harriet is a nice and cooperative staff of freelancer.com. I like this type of support.

Date of experience: October 31, 2022
Kenya
1 review
0 helpful votes
Follow Bett I.
Unfollow Bett I.
Share Review
Report Review

Great service by Lyndon S
October 30, 2022

Fast and precise response. Definitely a good site to work with.

Date of experience: October 30, 2022
Sri Lanka
1 review
0 helpful votes
Follow SMSP O.
Unfollow SMSP O.
Share Review
Report Review

This service solves our problems well. It took a few days to respond, and it would have been better if the time was shorter

Date of experience: October 29, 2022
South Africa
1 review
0 helpful votes
Follow MArk Y.
Unfollow MArk Y.
Share Review
Report Review

We had an issue on a project where the Freelancer who accepted the job and I couldn't release the payment for a milestone - more hours were tracked on the weekly limit and my card had a charge attempt. Because of this, a second project was then created to complete more of the work. But then the charges were duplicated, I am glad that my freelancer and I could have worked without releasing milestones. Freelancertook a long time to assist, but in the end solved the problem on the freelancer system.

Date of experience: October 28, 2022
Saudi Arabia
1 review
0 helpful votes
Follow AHMED W.
Unfollow AHMED W.
Share Review
Report Review

Great Support
October 29, 2022

Thanks for quick resolving my problem. The support i got was exactly what i asked for.

Date of experience: October 28, 2022
Algeria
1 review
0 helpful votes
Follow ZINEDDINE N.
Unfollow ZINEDDINE N.
Share Review
Report Review

Outstanding experience here? Thank you all team and thanks kelvin!

Date of experience: October 28, 2022
Romania
1 review
0 helpful votes
Follow Ioannis R.
Unfollow Ioannis R.
Share Review
Report Review

Thanks a lot for the help
October 27, 2022

My experience with the support of freelancer.com was great.

Date of experience: October 27, 2022
India
1 review
0 helpful votes
Follow Preetpal M.
Unfollow Preetpal M.
Share Review
Report Review

Great Communicator and Guide
October 27, 2022

Mr. Kelvin is a great communicator and guide. He had taken my interview and provide great guidance for future.

Date of experience: October 27, 2022
Pakistan
1 review
0 helpful votes
Follow Yousuf J.
Unfollow Yousuf J.
Share Review
Report Review

It was nice to speak with kelvin, he answers my questions too, thank you!

Date of experience: October 27, 2022
Togo
1 review
0 helpful votes
Follow Benjamin I.
Unfollow Benjamin I.
Share Review
Report Review

Excellent assistance!
October 27, 2022

Excellent assistance during deposit withdrawal request.

Date of experience: October 27, 2022
GB
1 review
0 helpful votes
Follow Shaun N.
Unfollow Shaun N.
Share Review
Report Review

Refund
November 26, 2022

Communication was a little slow and there were a couple of bumps along the way with verification of my account. However all that said the Guys that finally delt with the request were prompt and efficent.

Overall experiance of Freelancer was possitive as the service for finding a frellance is great

Date of experience: October 26, 2022
Philippines
1 review
0 helpful votes
Follow Kit X.
Unfollow Kit X.
Share Review
Report Review

AWESOME BUT LATE
October 27, 2022

My issue was addressed late but whatever, all good!

Date of experience: October 26, 2022
Nigeria
1 review
0 helpful votes
Follow Faithful M.
Unfollow Faithful M.
Share Review
Report Review

Funds
October 26, 2022

It was a swift one and i loved and appreciate the effort of the customer support team because they always gave me a response as quick as they can and they were able to solve my problem.

Date of experience: October 26, 2022
Serbia
1 review
0 helpful votes
Follow Miodrag F.
Unfollow Miodrag F.
Share Review
Report Review

Freelancer.com is the ultimate website for connecting skilled job offers with job demands.
They have very great support teams, consisting of many members that are great among them, there's Ralph M., who is such an experienced and skilled Stuff Support Member and always there to advise and explain.

Date of experience: October 26, 2022
Serbia
1 review
0 helpful votes
Follow Miodrag N.
Unfollow Miodrag N.
Share Review
Report Review

Freelancer is an excellent marketplace where demand and offer of any services can be met with the help of their experienced Stuff members.

Date of experience: October 26, 2022
Spain
1 review
0 helpful votes
Follow Nestor R.
Unfollow Nestor R.
Share Review
Report Review

Buena experiencia
October 26, 2022

Buena experiencia con esta aplicación...

Date of experience: October 26, 2022
PS
1 review
0 helpful votes
Follow Harriet J.
Unfollow Harriet J.
Share Review
Report Review

Good
October 26, 2022

Harriet A. Help me to get what I looking for, he is fast to response. Thank you so much

Date of experience: October 26, 2022