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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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My phone number wasn't switching to my new freelancer account because it was still being used by my old one that I closed. I reached out to customer service and they helped resolve this issue. Thanks!

Date of experience: November 4, 2022
India
1 review
0 helpful votes
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Nice Experience
November 4, 2022

It was wonderful talking to Chelsea, she was very professional and understandable while talking.

Date of experience: November 4, 2022
Philippines
1 review
0 helpful votes
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Awesome Help.
November 4, 2022

I had Harriet A. Needless to say, they were an awesome help. They were thorough and made sure to ask me if I needed any help even after I've told my problem. 5 starts, 10/10, they were awesome.

Date of experience: November 4, 2022
India
1 review
0 helpful votes
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Good Work
November 4, 2022

Good work, she solve my problem in a proper manner.

Date of experience: November 3, 2022
Australia
1 review
0 helpful votes
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Quick support when needed
November 3, 2022

My freelancer's profile 'disappeared' and whilst I could communicate via chat, it was not good for him, as I couldn't share his profile with someone who wanted to engage him. Seems it was a short term glitch however support contacted me quickly to ensure I was happy.

Date of experience: November 3, 2022
Kenya
1 review
0 helpful votes
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Excellent Support.
November 3, 2022

Maine M is quick, friendly, and knowledgeable. I appreciate the assistance offered.

Date of experience: November 3, 2022
Malaysia
1 review
0 helpful votes
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Maine was helpful however the response initially was slow.

Date of experience: November 3, 2022
Canada
1 review
0 helpful votes
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Confirmation!
November 3, 2022

Thank you for confirming my suspicions and providing links to avoid other questionable behavior on this site. I will try to be diligent in identifying a scam and knowledgeable as to what to do going forward to protect myself from them.

Date of experience: November 3, 2022
South Carolina
1 review
0 helpful votes
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Dispute
November 3, 2022

Freelancer is a bit stubborn in returning a portion of the funds

Date of experience: November 3, 2022
India
1 review
0 helpful votes
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Freelancer Verified
November 3, 2022

The freelancer team was very accommodating. Before the actual interview, all my doubt was clarified by their executive. The interviewer was very easygoing and very polite during the conversation. Thank you very much, freelancer team.

Date of experience: November 3, 2022
Bangladesh
1 review
0 helpful votes
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Its great.
November 3, 2022

It's overall very good experienced and I am happy.

Date of experience: November 3, 2022
Hong Kong
1 review
0 helpful votes
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Great experience
November 3, 2022

My english is poor, the interviewer was very patient and kindly typed the text for me to read, some I don't understand, I will explain it again and again, thank you very much

Date of experience: November 3, 2022
Viet Nam
1 review
0 helpful votes
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Is it safe when a client requests to exchange work via telegram. Harriet A patiently and enthusiastically helped me answer this question. Thanks!

Date of experience: November 2, 2022
Texas
1 review
0 helpful votes
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Favorable Experience
November 3, 2022

Favorable experience with Lyndon S. And would recommend. Thanks.

Date of experience: November 2, 2022
Pakistan
1 review
0 helpful votes
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Maine M. Was very helpful and explained the issue and resolved it
Thanks

Date of experience: November 2, 2022
Norway
1 review
0 helpful votes
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Maine_ nice support
November 2, 2022

Excellent support and Maine made my request quickly

Date of experience: November 2, 2022
Pakistan
1 review
0 helpful votes
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Very helpful
November 2, 2022

Maine helped me and solved my problem. It was very helpful

Date of experience: November 2, 2022
Bangladesh
1 review
0 helpful votes
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Fund locked problem
November 2, 2022

I am also happy. He/she support found locked problem and contest client.

Date of experience: November 2, 2022
Pakistan
1 review
0 helpful votes
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I was not getting projects as per my gaphics experties. But now I have availed "verified by Freelancer" program. Hoping this feature will help me to get the highly-paid projects I am looking for.

Date of experience: November 2, 2022
South Africa
1 review
0 helpful votes
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Friendly, and fast
November 2, 2022

Hi,

Chelsea was incredibly friendly. She also assisted in getting my verification status expedited, as a project I wanted to bid on was going to be unavailable if the verification took a full 3 days.

Date of experience: November 2, 2022