Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Mahesh A.
Unfollow Mahesh A.
Share Review
Report Review

Excellent Assisted
November 8, 2022

Chelsea has assisted me very well. I was really happy to talk with her.

Date of experience: November 7, 2022
Australia
1 review
0 helpful votes
Follow Joe Z.
Unfollow Joe Z.
Share Review
Report Review

Support
November 8, 2022

Very helpful in the advise they were quick to respond and I got and full assistance given me a step by step base to overcome my problems

Date of experience: November 7, 2022
Canada
1 review
1 helpful vote
Follow Aiden Z.
Unfollow Aiden Z.
Share Review
Report Review

Very painful to try and get your account verified. The message board they suggest to use didn't work, the customer service just gave me boilerplate answers without actually looking at screenshots or other information I provided. The experience couldn't have been worse until Jonny T actually did his job and looked at what the actual issue was. With one email he was able to solve most of my issues. We will see what the next steps are to finally use this platform but just know that it is very frustrating to get your account set up. Just assume that if you need any CS then you should probably just delete your account and go somewhere else.

Date of experience: November 7, 2022
Bangladesh
1 review
0 helpful votes
Follow nazmus U.
Unfollow nazmus U.
Share Review
Report Review

I am working on this site for exactly 12 years. My life totally changed because of them. Currently working full time remotely through freelancer.com on a Canadian Company. Their Charge are better than many other similar marketplaces. And their support are great as well, recently faced some issue and one guy from support Named Jo v. tried his best to assist me on that - a big thumbs up for him.

Issue need to fix:
I saw lots of other freelancer in my fb Community talking about this issue, if they don't resolve this issue soon you will be marked as a scam.

So on last 2 months i lost $3130 (money on 3 projects) because of this, the issue was i completed my 200 hours of work for a client and when the job is done and client paid me but freelancer.com asked him verification after few days and client don't interest to give his Documents (I dont see any issue because for an aged client like him (he was 67 years old) it was something new that why he would share his personal documents online? So freelancer.com took money from my account.

If you need verification you should have do this before the project is posted, is not its normal?

Date of experience: November 7, 2022
Morocco
1 review
0 helpful votes
Follow Mustapha Y.
Unfollow Mustapha Y.
Share Review
Report Review

Perfect support
November 7, 2022

Thank you so much for your help team Freelancer my iccuoint is enable and i verify my identité thank you

Date of experience: November 7, 2022
India
1 review
0 helpful votes
Follow Balamurugan R.
Unfollow Balamurugan R.
Share Review
Report Review

Excellent
November 7, 2022

The interview process was very smooth and excellent!

Date of experience: November 7, 2022
Egypt
1 review
0 helpful votes
Follow Eslam Y.
Unfollow Eslam Y.
Share Review
Report Review

Clarification Recieved
November 7, 2022

Thank you for your clarification about this issue, but let me make a suggestion to let the work go better.
If you notice all members who post a project are new members in the same day which make it weird to deal with them because 98% will be scram, so i suggest if anyone want to post a project he must pay a deposit to your website to make sure he really want this project done and you make sure that the work will done under your umbrella.
Thanks.

Date of experience: November 6, 2022
Viet Nam
1 review
0 helpful votes
Follow Phuc Q.
Unfollow Phuc Q.
Share Review
Report Review

Cool, useful and quick help
November 7, 2022

Very useful and detail information help. Thank you very much

Date of experience: November 6, 2022
India
1 review
0 helpful votes
Follow Tuena K.
Unfollow Tuena K.
Share Review
Report Review

Support by KEVIN R
November 7, 2022

Kevin R in freelancer.com support team is very much helpful

Date of experience: November 6, 2022
Delaware
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

Full support
November 7, 2022

I am very thankful for their support.
They always keep and try to solve my issue.
Thanks for your help.

Date of experience: November 6, 2022
Brazil
1 review
0 helpful votes
Follow Leticia D.
Unfollow Leticia D.
Share Review
Report Review

No solution, but working on it
November 7, 2022

My issue is still open, but I was well informed and I am waiting for the team's response.

Date of experience: November 6, 2022
India
1 review
0 helpful votes
Follow Faizan Z.
Unfollow Faizan Z.
Share Review
Report Review

Freelancer has very supportive team. I had a issue Regarding my Verification. My issue was resolved quickly, carefully, professionally.

Date of experience: November 6, 2022
Texas
1 review
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

Interesting start
November 6, 2022

Brand new to this outfit, taking some learning curve stuff but seems alright so far.

Date of experience: November 6, 2022
Canada
1 review
0 helpful votes
Follow Kobra I.
Unfollow Kobra I.
Share Review
Report Review

Thank you!
November 6, 2022

They were very amicable and cooperative to work with. They had integrity with refunding me and working to achieve what I needed. Thank you!

Date of experience: November 6, 2022
Spain
1 review
7 helpful votes
Follow Alexandru M.
Unfollow Alexandru M.
Share Review
Report Review

Stay away from them.
December 5, 2022

Customer support is a joke. The payment system is even worse. I've been going back on forth on a support ticket for months now only to receive copy paste answers from the "support team". They do not help, they do not care. As for the "freelancers"? Just avoid. Avoid the website at all costs.

Date of experience: November 5, 2022
GB
1 review
0 helpful votes
Follow Grainne C.
Unfollow Grainne C.
Share Review
Report Review

Patient advice
November 5, 2022

It took a while for us to understand each other but Rox C. Was patient and we got there in the end. I appreciated them sticking with it until the matter was resolved.

Date of experience: November 5, 2022
Guatemala
1 review
0 helpful votes
Follow Estephanie E.
Unfollow Estephanie E.
Share Review
Report Review

Great attendance
November 5, 2022

The freelancer support user was kind and explain very well the situation.

Date of experience: November 4, 2022
Pakistan
1 review
0 helpful votes
Follow Amnah Q.
Unfollow Amnah Q.
Share Review
Report Review

Satisfactory and Fast
November 4, 2022

It was very good and fast. I will definitely get back if i have other issues with my online account on freelancer. Thanks

Date of experience: November 4, 2022
California
1 review
0 helpful votes
Follow Gayashan C.
Unfollow Gayashan C.
Share Review
Report Review

Friendly support
November 4, 2022

I had a silly question. Even I had to find it easily on the site but he answered me politely.

Date of experience: November 4, 2022
Peru
1 review
0 helpful votes
Follow Jimmy U.
Unfollow Jimmy U.
Share Review
Report Review

Excellent
November 4, 2022

It was a good interview for me, because they understood that I am not native English speaker, asp he know about DevOps.

Date of experience: November 4, 2022