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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

BA
1 review
0 helpful votes
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Best Assistence
November 10, 2022

I am very satisfied with service. I am very pleased with the service they provided me. They were very effective and very clearly explained what I asked.

Date of experience: November 9, 2022
Ohio
1 review
0 helpful votes
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Very Friendly
November 10, 2022

Chelsea was very friendly and easy to speak to during my time with her.

Date of experience: November 9, 2022
Brazil
1 review
0 helpful votes
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Excellent
November 10, 2022

Excellent interview, I felt very comfortable talking to her and answering her questions.

Date of experience: November 9, 2022
Brazil
1 review
0 helpful votes
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Verey great
November 9, 2022

It was just a mistake and the support was very helpful.

Date of experience: November 9, 2022
Pakistan
1 review
0 helpful votes
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Amazing
November 9, 2022

Thanks for your kind support, have a nice day thank you once again.

Date of experience: November 9, 2022
Panama
1 review
0 helpful votes
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Account
November 9, 2022

The care received was excellent. The Freelancer team is the best! Very friendly and attentive to any request one may have.

Many thanks to the Freelancer team.

Date of experience: November 9, 2022
Pakistan
1 review
0 helpful votes
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Refund my deposit
November 9, 2022

Very good experience. Very friendly behaviour. And and also solve my problem.

Date of experience: November 9, 2022
Italy
1 review
0 helpful votes
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Withdrawal non proccessed
November 9, 2022

My assistant Harriet A. Has identified and solved my problem with the withdrawal in a few minutes. Very efficient

Date of experience: November 9, 2022
Pakistan
1 review
0 helpful votes
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Customer service is top notch!
November 9, 2022

Whenever I have talked to customer service representatives of freelancer.com they have answered all of my questions very patiently. I love their support, Although I would like them to have a helpline number that would benefit me alot, taking less time to know more about the policies and term and conditions of freelancer.com. Other than that it's really an awesome website.

Date of experience: November 9, 2022
Ukraine
1 review
0 helpful votes
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Best!
Always Kind and Provide best service to us.
You are my friend!

Date of experience: November 9, 2022
India
1 review
0 helpful votes
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I started my career with freelancer.com as a freelancer, and now I own an IT firm, which clearly shows the progress I have made all this while. Freelancer.com is a great place to find work as well as to get your work done. I am happy to use this platform, highly recommended!

Date of experience: November 9, 2022
Sri Lanka
1 review
0 helpful votes
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Hi I am Varuni from Sri Lanka and a newcomer to Freelancer.com. I had few questions regarding bids and was connected with Jo V (Super Duper). Very well handled my concerns and advised very clearly how to get bids increased/how to handle scammers coz I shared a bad experience I had with a client. I would like to give 100/100 marks to Jo V for his knowledge and support given to me as a Freelancer who is looking for job opportunities. Thank you Jo V - Keep it up

Date of experience: November 8, 2022
France
1 review
0 helpful votes
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Refunds help
November 8, 2022

Maine was a very professional person who helped me to fix my problem

Date of experience: November 8, 2022
California
1 review
0 helpful votes
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I wish I had chatted with the nice lady the first time. Some people don't understand what it's like to be a senior citizen in the age of technology. We are willing to learn, it's just a bit of a challenge unless we are given step by step instruction or see a video on HOW TO... LOL

Date of experience: November 8, 2022
Ghana
1 review
0 helpful votes
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Great support agent
November 8, 2022

It was great having Freelancer's support team making a quick effort to assist me with an issue I faced after winning a contest held by a contest holder. Special thanks to Maine, the agent you helped me with the case.

Date of experience: November 8, 2022
Bangladesh
1 review
0 helpful votes
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Awesome!
November 8, 2022

Kelvin R. Took my interview for the verification process. He was very gentle and supportive enough. It was nice talking to him and the process for the verification was smooth. I am thankful to him.

Date of experience: November 8, 2022
GB
1 review
0 helpful votes
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Milestone payments
December 8, 2022

Customer service is always excellent. You always receive a prompt, polite and informative response, and you feel that you are corresponding with a real person. I wasn't happy with the outcome, because I had no idea that as a Freelancer I would have to pay a fee before receiving any income (even if there is no income), but that was no fault of the customer service team.

Date of experience: November 8, 2022
Bangladesh
1 review
0 helpful votes
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Very easy to communicate with her and it was awesome totally. Thanks!

Date of experience: November 8, 2022
Egypt
1 review
0 helpful votes
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Great talk, I really enjoyed
November 8, 2022

Very good talk. I really enjoyed. The whole experience went smooth

Date of experience: November 8, 2022
Portugal
1 review
0 helpful votes
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Judith J. Support
November 8, 2022

Since being on the site, the only jobs I bid on are always a scam. I decided to ask if this was normal, and Judith J. Answered me. She was very helpful.

Date of experience: November 7, 2022