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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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It's very professional to get in touch with the freelancers' team and these guys took my case and solve it in a very short time.
Thanks, Team.

Date of experience: November 12, 2022
India
1 review
0 helpful votes
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Good customer service
November 12, 2022

Judith.J had done a great job that I have received a message from recruiter saying that she asked to send my resume and details through what's app. I felt some doubt on her and immediately I went to freelancer site conditions, regulations etc because iam new to this site. After that I sent a report and raised a ticket about this issue. Immediately Judith.J had taken action on her profile. I want to thank Mr.Judith.J for saving from this type of spams.

Date of experience: November 12, 2022
AE
1 review
0 helpful votes
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Excellent
November 11, 2022

It was great experience. The support team resolved in time. They were very cordial and timely. Pls all your efforts up.

Date of experience: November 11, 2022
Switzerland
1 review
0 helpful votes
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Everything about their freelancer's site is fake. The identity, the ratings, the job descriptions - all fake. All you will get in return is sending free lunches to scammers.

Date of experience: November 11, 2022
Cambodia
1 review
0 helpful votes
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Perfect Service
November 11, 2022

I have worieed since the payment was locked!
But freelancer team confirmed the client's identity and the payment was unlocked!
It is very perfect service for client and developer.
I recommend it highly.

Date of experience: November 11, 2022
NL
1 review
0 helpful votes
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Solved problem
November 11, 2022

Very good support from freelancer, Harriet A. Was very helpful and solved my problem.

Date of experience: November 11, 2022
India
1 review
0 helpful votes
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Recently i have a chitchat with the customer support regarding the problem: paid via paytm, it was successfully solved by the team :)

Date of experience: November 11, 2022
India
1 review
0 helpful votes
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Interview with Chelsea
November 11, 2022

Interview went well with Chelsea. She is very supportive

Date of experience: November 10, 2022
Egypt
1 review
0 helpful votes
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Thanks for supporting Freelancer
November 11, 2022

Excellent support, thank you, Free Lancer, quick response, easy to deal with

Date of experience: November 10, 2022
Egypt
1 review
0 helpful votes
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I love freelancer site
November 10, 2022

Freelancer site is the best site for me.it is trusted site and give a chance for all to be able to work online... i just hope that it will be limited short time for low prize contests and short pending time for low prizes up to 50$. I hope also fast judge for contests that client disappear and not sign hand over process that is not logic waiting long time for low prize. Thx a lot

Date of experience: November 10, 2022
Pakistan
1 review
0 helpful votes
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Refund request resolved
November 10, 2022

The request was instantly looked into and the issue was resolved.

Date of experience: November 10, 2022
Saudi Arabia
1 review
0 helpful votes
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Wonderful quick service and i really appreciate there quick response and solving the problem i faced

Date of experience: November 10, 2022
Pakistan
1 review
0 helpful votes
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Great Services
November 10, 2022

I really have good exp with freelancer support i really like way of talking

Date of experience: November 10, 2022
Argentina
1 review
0 helpful votes
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Reactivate review
November 10, 2022

Harriet A help me with my problem very quickly.
And they understand very quickly my problem.
Thanks Harriet

Date of experience: November 10, 2022
India
1 review
0 helpful votes
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Excellent support
November 10, 2022

Thanks Frieda for the support, hope to work with team freelancer.com again

Date of experience: November 10, 2022
India
1 review
0 helpful votes
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It's nice speaking to Chelsea.
November 10, 2022

It was comfortable speaking about myself and my architectural journey so far.

Date of experience: November 10, 2022
India
1 review
0 helpful votes
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The Interaction with Chelsea was great, she provided me detailed explanation on the benefits of the services and also had a polite conversation.

Date of experience: November 9, 2022
India
1 review
0 helpful votes
Follow Deeksha Q.
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The fun part is that I get so many varieties of clients on the platform. The freelancer platform is not only a way to earn but also something that should be cherished, the freedom it gives to me, and the challenges it brings in front of me. It helps me grow both professionally and personally.

P.S. Freelancer platform is excellent!

Date of experience: November 9, 2022
India
1 review
0 helpful votes
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Very Good!
November 10, 2022

Assistance was very nice and professional. She gave satisfactory answers of all my questions as well.

Date of experience: November 9, 2022
Indonesia
1 review
0 helpful votes
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Quick response and friendly manner
November 10, 2022

Nice and clear. I got enough explanation regarding to my problem.

Date of experience: November 9, 2022