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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It's very professional to get in touch with the freelancers' team and these guys took my case and solve it in a very short time.
Thanks, Team.
Judith.J had done a great job that I have received a message from recruiter saying that she asked to send my resume and details through what's app. I felt some doubt on her and immediately I went to freelancer site conditions, regulations etc because iam new to this site. After that I sent a report and raised a ticket about this issue. Immediately Judith.J had taken action on her profile. I want to thank Mr.Judith.J for saving from this type of spams.
Everything about their freelancer's site is fake. The identity, the ratings, the job descriptions - all fake. All you will get in return is sending free lunches to scammers.
I have worieed since the payment was locked!
But freelancer team confirmed the client's identity and the payment was unlocked!
It is very perfect service for client and developer.
I recommend it highly.
Very good support from freelancer, Harriet A. Was very helpful and solved my problem.
Recently i have a chitchat with the customer support regarding the problem: paid via paytm, it was successfully solved by the team :)
Excellent support, thank you, Free Lancer, quick response, easy to deal with
Freelancer site is the best site for me.it is trusted site and give a chance for all to be able to work online... i just hope that it will be limited short time for low prize contests and short pending time for low prizes up to 50$. I hope also fast judge for contests that client disappear and not sign hand over process that is not logic waiting long time for low prize. Thx a lot
The request was instantly looked into and the issue was resolved.
Wonderful quick service and i really appreciate there quick response and solving the problem i faced
I really have good exp with freelancer support i really like way of talking
Harriet A help me with my problem very quickly.
And they understand very quickly my problem.
Thanks Harriet
Thanks Frieda for the support, hope to work with team freelancer.com again
It was comfortable speaking about myself and my architectural journey so far.
The Interaction with Chelsea was great, she provided me detailed explanation on the benefits of the services and also had a polite conversation.
The fun part is that I get so many varieties of clients on the platform. The freelancer platform is not only a way to earn but also something that should be cherished, the freedom it gives to me, and the challenges it brings in front of me. It helps me grow both professionally and personally.
P.S. Freelancer platform is excellent!
Assistance was very nice and professional. She gave satisfactory answers of all my questions as well.
Nice and clear. I got enough explanation regarding to my problem.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

