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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great help
November 15, 2022

Kevin R. Was very responsive from the start. The issue was resolved by him once and for all. It was a great experience.

Thank you.

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Chelsea's Review
November 15, 2022

Chelsea did an outstanding job regarding my verification on Freelancer!

Date of experience: November 14, 2022
India
1 review
0 helpful votes
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Amazing support from Byron C.
November 15, 2022

He understood my problem very well and resolved it within no time. Thanks a lot!

Date of experience: November 14, 2022
Jordan
1 review
0 helpful votes
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Verified badge with Chelsea
November 15, 2022

Getting verifying badge was smooth and fast thanks to Chelsea with her fast replies.

Date of experience: November 14, 2022
Philippines
1 review
0 helpful votes
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"a place for bid" concern
November 14, 2022

I have a truly great experience with Freelancer. Running to your help center for clarification was immediately acknowledged and responded right away to my query. Thank you.

Date of experience: November 14, 2022
Australia
1 review
0 helpful votes
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Pleasant, professional and prompt
November 14, 2022

I had a very pleasant chat about my reasons for using the platform and the services I can offer prospective clients. The video call was good quality and on time.

Date of experience: November 14, 2022
Pakistan
1 review
0 helpful votes
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I really appreciate your support
November 14, 2022

I didn't use freelancer services yet, hope will start very soon.
Regards
Ibrahim

Date of experience: November 14, 2022
Egypt
1 review
0 helpful votes
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Negative balance
November 14, 2022

Maine was so helpful
I appreciate that so much
I just want the trailer subscription and when I logged in I found that I have a negative balance

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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It was helpful talking about my problem which was helpful for me

Date of experience: November 14, 2022
Spain
1 review
0 helpful votes
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Good Services
November 14, 2022

Good Services, Very good service, very nice support people.

Date of experience: November 14, 2022
Turkiye
1 review
0 helpful votes
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Thank you for support
November 14, 2022

Thank you very much for your help and interest. Answered all my questions. Thank you freelancer

Date of experience: November 14, 2022
India
1 review
0 helpful votes
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Nice to be part of Freelancer.com
November 14, 2022

It was a great experience to work on Freelancer. Looking forward to enhancing my profile and getting more Jobs.

Date of experience: November 13, 2022
Australia
1 review
0 helpful votes
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My support experiences
November 13, 2022

Excellent, everything i needed was provided thank you

Date of experience: November 13, 2022
Jamaica
1 review
0 helpful votes
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Great customer service
November 13, 2022

I did something illegal in ignorance, and they helped me in rectifying the issue.

Date of experience: November 13, 2022
Italy
1 review
0 helpful votes
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Resolved scam alert
November 13, 2022

The response from Judith J. Was helpful and the matter resolved.

Date of experience: November 13, 2022
AE
1 review
0 helpful votes
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Great
November 13, 2022

It was an excellent support experience. I wish them to continue their efforts up.

Date of experience: November 13, 2022
Nigeria
1 review
0 helpful votes
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Help Recover My Account
November 13, 2022

The support team was quick in responding to my request and did a quick follow up to ensure I was attended to. I am very satisfied with their commitment.

Date of experience: November 12, 2022
California
1 review
0 helpful votes
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The team always responded to my email very quickly, and although I was angry and frustrated, they kept their professionalism and help me to understand how important it is to have verified my identity. Actually I was mostly upset because my cameras could not provide the clarity. Well, I went to a professional and got the pictures they wanted. And that was it; I would like to congratulate all the team members who took all my crap. Sorry guys. If my word means anything to the powers that be, I suggest they al receive a raise!

Date of experience: November 12, 2022
Belarus
1 review
0 helpful votes
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Thanks for support
November 12, 2022

I had the payment issue on the client for withdrawing the funds.
At that time, the support team explained the reason in detail and guided me step by step.
Eventually, it has been resolved that in a short time perfectly.
Thanks again for wonderful support.
From Vadim

Date of experience: November 12, 2022
India
1 review
0 helpful votes
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Lots of fake profile
December 12, 2022

Most of the clients country seems one and they call from other country. It seems most are fake profile and they do not send milestone payment. It means they don't believe on Freelancer website or something else. Till date I have not received suitable job and if received they have demanded security deposit, how I can pay them in exchange of work. This is not acceptable.

Date of experience: November 12, 2022