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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Maine resolved my problem in a few minutes very good people work for freelancer.com m sure it will touch very high sky soon
I had this membership subscription issue, and i emailed the support regarding this. They almost quickly responded to my email and tried to make me understand. They really took effort into understanding my issue and considered my request very seriously. They also resolved my issue, very satisfactorily, within no time.
Really appreciate their support team
Freelancer platform is worst platform I have ever came across. I won a contest and was awarded Rs. 3000. But when I made withdrawal request the funds were blocked. I kept asking for my funds for around 6 to 7 months but to no avail. Finally, yesterday the funds got unblocked. I thought the platform is rectifying its mistakes. But after placing the withdrawal request again the funds got blocked today. Complete waste of time & energy.
I couldn't resolve problem in placing new bid even though I was spending almost one hour.
They helped me to resolve as soon as I asked live support.
I am thankful to their kind and urgent support.
I recommend the Freelancer.com highly.
I love the Freelancer.com
I have 11 years of software development experience and 7 years of them working as a web developer for several companies in Egypt,UK, USA
I m happy that Chelsea take my interview to put a verified badge on my profile...
Thank you!
Contacts received not related to what I was asking for.
I had a problem with one of my projects and I was thinking that the client has blocked me But the person has guided me properly Really appreciate this communication
My experience was good as Jethro clearly explained me and was very responsive
It was a great interview talking with Chelsea. She was very helpful and explained the questions thoroughly and rephrased the questions on my request.
Thanks a lot to Chelsea.
In the interview call, It seemed I was nervous at first, but Madam told me my faults and how I can improve and become a fantastic Freelancer.
I'm so proud of myself and freelancer.com.
Nice reception by Jordan V. He helped me with the verification of identity issue.
We are so depressed while our request was very simple and it didn't take enough time to negotiate, it seems as it was ready to answer.
I had a great communication with Chelsea. She questioned me very well and even rephrased a question that I couldn't understand properly. Overall it was a great experience.
Thank you!
It was a very smooth process and a great session. Thanks again.
I like the way how the program is designed. It was interesting to discuss our strengths and plan during this interview. The interviewer was professional and intelligent.
The verification process took 8 to 9 minutes for me and it was fantastic. Very happy to have a verified badge on my profile which instantly appeared on my profile after the interview completion.
Thanks.
Kevin R. Was very responsive from the start. The issue was resolved by him once and for all. It was a great experience.
Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

