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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very good experience
November 17, 2022

Maine resolved my problem in a few minutes very good people work for freelancer.com m sure it will touch very high sky soon

Date of experience: November 17, 2022
India
1 review
0 helpful votes
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I had this membership subscription issue, and i emailed the support regarding this. They almost quickly responded to my email and tried to make me understand. They really took effort into understanding my issue and considered my request very seriously. They also resolved my issue, very satisfactorily, within no time.
Really appreciate their support team

Date of experience: November 17, 2022
VE
1 review
0 helpful votes
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Evaluacion
November 17, 2022

Excelente atención.El problema fue resuelto satisfactoriamente

Date of experience: November 17, 2022
India
1 review
0 helpful votes
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Very Poor Platform & Service
December 17, 2022

Freelancer platform is worst platform I have ever came across. I won a contest and was awarded Rs. 3000. But when I made withdrawal request the funds were blocked. I kept asking for my funds for around 6 to 7 months but to no avail. Finally, yesterday the funds got unblocked. I thought the platform is rectifying its mistakes. But after placing the withdrawal request again the funds got blocked today. Complete waste of time & energy.

Date of experience: November 17, 2022
RU
1 review
0 helpful votes
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Kind and agile support!
November 17, 2022

I couldn't resolve problem in placing new bid even though I was spending almost one hour.
They helped me to resolve as soon as I asked live support.
I am thankful to their kind and urgent support.
I recommend the Freelancer.com highly.
I love the Freelancer.com

Date of experience: November 17, 2022
Egypt
1 review
0 helpful votes
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Great
November 17, 2022

I have 11 years of software development experience and 7 years of them working as a web developer for several companies in Egypt,UK, USA

Date of experience: November 17, 2022
India
1 review
0 helpful votes
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I m happy that Chelsea take my interview to put a verified badge on my profile...

Thank you!

Date of experience: November 16, 2022
Florida
1 review
0 helpful votes
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Contacts received not related to what I was asking for.

Date of experience: November 16, 2022
Pakistan
1 review
0 helpful votes
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Really helpful
November 17, 2022

I had a problem with one of my projects and I was thinking that the client has blocked me But the person has guided me properly Really appreciate this communication

Date of experience: November 16, 2022
Pakistan
1 review
0 helpful votes
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Very good Response By Jethro
November 16, 2022

My experience was good as Jethro clearly explained me and was very responsive

Date of experience: November 16, 2022
Australia
1 review
0 helpful votes
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Freelancer Verified Interview
November 16, 2022

It was a great interview talking with Chelsea. She was very helpful and explained the questions thoroughly and rephrased the questions on my request.

Thanks a lot to Chelsea.

Date of experience: November 16, 2022
Pakistan
1 review
0 helpful votes
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The call with freelancer.com was great
November 16, 2022

In the interview call, It seemed I was nervous at first, but Madam told me my faults and how I can improve and become a fantastic Freelancer.
I'm so proud of myself and freelancer.com.

Date of experience: November 16, 2022
India
1 review
0 helpful votes
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Great experience
November 16, 2022

It was great talking with Chelsea and sharing my experience

Date of experience: November 15, 2022
Kenya
1 review
0 helpful votes
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Customer Support
November 16, 2022

Nice reception by Jordan V. He helped me with the verification of identity issue.

Date of experience: November 15, 2022
PS
1 review
0 helpful votes
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We are so depressed!
December 15, 2022

We are so depressed while our request was very simple and it didn't take enough time to negotiate, it seems as it was ready to answer.

Date of experience: November 15, 2022
Pakistan
1 review
0 helpful votes
Follow Muzammil F.
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Fantastic and smooth communication
November 15, 2022

I had a great communication with Chelsea. She questioned me very well and even rephrased a question that I couldn't understand properly. Overall it was a great experience.

Thank you!

Date of experience: November 15, 2022
India
1 review
0 helpful votes
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Excellent
November 15, 2022

It was a very smooth process and a great session. Thanks again.

Date of experience: November 14, 2022
Bangladesh
1 review
0 helpful votes
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Verified Freelancer Call
November 15, 2022

I like the way how the program is designed. It was interesting to discuss our strengths and plan during this interview. The interviewer was professional and intelligent.

Date of experience: November 14, 2022
AE
2 reviews
0 helpful votes
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Verification process
November 15, 2022

The verification process took 8 to 9 minutes for me and it was fantastic. Very happy to have a verified badge on my profile which instantly appeared on my profile after the interview completion.
Thanks.

Date of experience: November 14, 2022
India
1 review
0 helpful votes
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Great help
November 15, 2022

Kevin R. Was very responsive from the start. The issue was resolved by him once and for all. It was a great experience.

Thank you.

Date of experience: November 14, 2022