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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Great support
November 21, 2022

Harriet A. Was fast and understood my concerns. The problem was solved in a few minutes.
Thank you! :)

Date of experience: November 21, 2022
Ukraine
1 review
0 helpful votes
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Very good communication skills. Glad to meet with Chelsea. I really liked her work.

Date of experience: November 20, 2022
Bangladesh
1 review
0 helpful votes
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Helping
November 21, 2022

He helped me a lot. He is a good person. I am very happy to talk to him

Date of experience: November 20, 2022
Turkiye
1 review
0 helpful votes
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Chelsea
November 21, 2022

Today I have got the freelancer verified badget.
Chelsea has helped me for it.
Thanks for Chelsea 's help.

Date of experience: November 20, 2022
Serbia
1 review
0 helpful votes
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Suspicious job
November 20, 2022

You answered my ticket fast. The explanation was clear and them member of your support team, Judith J., was very nice.

Date of experience: November 20, 2022
Sri Lanka
1 review
0 helpful votes
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Had a query/concern regarding a scammer which was quickly responded to by Judith J.

Date of experience: November 19, 2022
Egypt
1 review
0 helpful votes
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Good support
November 19, 2022

I had a problem with my withdrawal request and the Freelancer Support team helped me well.

Date of experience: November 19, 2022
Canada
1 review
0 helpful votes
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Excellent experience
November 19, 2022

My experience with Chelsea during our interview was fantastic and I appreciate her taking the time.

Date of experience: November 18, 2022
Canada
1 review
0 helpful votes
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Good advise but on second try
December 19, 2022

I sent my first request with enough information to get helped, but it seems that the person didn't even took a look into what i sent. Hopefully once i described again the issue… the second answer helped me to fix my problem. So thanks.

Date of experience: November 18, 2022
Pakistan
1 review
0 helpful votes
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Feedback
November 18, 2022

Chelsea conducted interview for verified freelancer badge. She was quite supportive and guided me how I can win better projects. The conversation went really well. I had a good experience.

Date of experience: November 18, 2022
Italy
1 review
0 helpful votes
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Everything went well, professional, friendly and clear.

Date of experience: November 17, 2022
Michigan
1 review
0 helpful votes
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Portfolio Concern
November 18, 2022

I was having problems, entirely my own fault. I asked for help and by the next business day, I had two of your representatives addressing the concern. I thank you very much.

Date of experience: November 17, 2022
Pakistan
1 review
0 helpful votes
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Satisfied
November 18, 2022

Hi, it was nice meeting with chelsea. I was really confused because i was not that good in english but she understood that. I really want to work with Freelancer.com. Thanks.

Date of experience: November 17, 2022
Morocco
1 review
0 helpful votes
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I am a Motion Designer and I've been freelancing for the past 9 years It's been an exciting experience so far, and I'm thankful every day for this platform.

Date of experience: November 17, 2022
Tunisia
1 review
0 helpful votes
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Smooth experience
November 18, 2022

I asked for a refund for a canceled offer and gave all the details, then I got the answer after 24h and my money is back.

Date of experience: November 17, 2022
Pakistan
1 review
0 helpful votes
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Jordan V. is very helpful person
November 17, 2022

Jordan V. solve my quesions i have in my mind about the freelancer. He is very cool. My english is not perffect but Jordan V. understand me. And solve issues. Thank you great man

Date of experience: November 17, 2022
RU
1 review
0 helpful votes
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Good Support!
November 17, 2022

It was a very kind support. I want to have a support form her once more.

Date of experience: November 17, 2022
AE
1 review
0 helpful votes
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Assisting about locked funds
November 17, 2022

Maine was so helpful. I asked her to assist me regarding the funds that has been locked in my account. I need an update regarding the issue and she told me she'll update me within 48 hours. She's very cooperative and try to understand my situation. Thanks again.

Date of experience: November 17, 2022
Florida
1 review
0 helpful votes
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Ease of website
November 17, 2022

I found it is a bit difficult to understand how to get to support. Once I got them, it went very smoothly.

Date of experience: November 17, 2022
Spain
1 review
0 helpful votes
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Expensive. Paying fees for NOTHING
December 17, 2022

Each day I dislike freelancer more and more.
Now you charge a fee for accepting a project but this does not ensure that we will get paid. The client can cancel the project at any time, even if the work is already done... but the freelancer has already paid a fee! WTF!
Your fees were already very high, but we were paying fees only AFTER getting paid from clients, but now you charge the fees in advance!
What you will achieve with this ABUSIVE FEE POLICY is that we get in touch with client and arrange payments outside this platform.

Date of experience: November 17, 2022