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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Javier handled my complaint with professionalism and efficiency. I had a good customer service experience.
Actually it was my mistake, but they kindly understood my situation and solved smoothly and promptly.
Impressive and Awesome experience with Freelancer, I love this site!
Thank you very much for your extreme sensitivity and interest in my issue.
My problem is solved by the staff in 1 day. They reply fast. Good support.
Thank you for your timely response and excellent service. Your site is amazing
I Have no idea about Verified by Freelancer blue badge but Freelancer staff member easily guide me and complete explain all benefits now I am ready to this process.
Thanks Freelancer very helpful
Great support service! If you have a question or another problem, I highly recommend contacting the support for help.
Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service.
Issue is not resolved yet as i was charged for 12 months when i was actually cancelling my actual plan and it deducted 197$ from my account, so please try to do the refund as i am not looking to continue the services for few months so i was cancelling it and unfortunately your services didn't properly take a consent when they are actually charged for 12 months when i was asked for cancelling actual work.
Really helpful and guide me in very professional way Thank you
Dear All,
I hope you all are doing well.
I really appreciate the support team efforts to resolve my problem with one of the freelancer users who tried to fool me and gave me a really bad quality work by refunding the half amount of my released payment to my account.
Actually, I have just one concern that I wish to be taken into your consideration in the future which is that I wish to make the refund amount more than the half amount of the released payment if you did find that the freelancer user fooled and cheated his client as happened with me.
Thanks for the supporting team and for you all. I really appreciate your cooperation and help.
Best Regards,
The total experience was so good and i felt extremely satisfied.
Chelsea was a pleasure to speak with. The interview questions were good and allowed me to showcase my credentials.
Madam was very polite.
I told in first sentence that I can't speak English fluently.
But she said no prob.
During meeting madam wrote some ques on message board, what I can't recognize to answer.
At last
I complained about card verification prob. She replied it's not my scope, but will ask support team to resolve it..
We entered a contest and selected a freelancer. The freelancer did not reply after some time he came back online and informed us that his computer was ceased.
We contacted Maine and finally arranged a refund as we had to contract the works to another freelancer directly.
Thanks for your help, very good service provided by Harriet A
Politely, quickly and competently answered my request, helped me exactly the way I needed. Extremely grateful to your employee for his quick help! I hope all employees are like Harriet A. I will definitely come back to the site as a customer after that.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

