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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Great Response
November 23, 2022

Javier handled my complaint with professionalism and efficiency. I had a good customer service experience.

Date of experience: November 23, 2022
Sri Lanka
1 review
0 helpful votes
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Actually it was my mistake, but they kindly understood my situation and solved smoothly and promptly.
Impressive and Awesome experience with Freelancer, I love this site!

Date of experience: November 22, 2022
Turkiye
1 review
0 helpful votes
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Very fast and good feedback.
November 22, 2022

Thank you very much for your extreme sensitivity and interest in my issue.

Date of experience: November 22, 2022
Egypt
1 review
0 helpful votes
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Wonderful
November 22, 2022

Very hard working and good understanding of the problem and trying to solve it as fast as she can

Date of experience: November 22, 2022
Albania
1 review
0 helpful votes
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Problem solved
November 22, 2022

My problem is solved by the staff in 1 day. They reply fast. Good support.

Date of experience: November 22, 2022
Malaysia
1 review
0 helpful votes
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Excellent
November 22, 2022

Thank you for your timely response and excellent service. Your site is amazing

Date of experience: November 22, 2022
Pakistan
1 review
0 helpful votes
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Very Helpful Freelancer
November 22, 2022

I Have no idea about Verified by Freelancer blue badge but Freelancer staff member easily guide me and complete explain all benefits now I am ready to this process.

Thanks Freelancer very helpful

Date of experience: November 22, 2022
Massachusetts
1 review
0 helpful votes
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Fast and Best
November 22, 2022

Great support service! If you have a question or another problem, I highly recommend contacting the support for help.

Date of experience: November 22, 2022
Philippines
1 review
0 helpful votes
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Good customer service
November 22, 2022

Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service. Good customer service.

Date of experience: November 22, 2022
India
1 review
0 helpful votes
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Issue is not resolved yet as i was charged for 12 months when i was actually cancelling my actual plan and it deducted 197$ from my account, so please try to do the refund as i am not looking to continue the services for few months so i was cancelling it and unfortunately your services didn't properly take a consent when they are actually charged for 12 months when i was asked for cancelling actual work.

Date of experience: November 22, 2022
Cyprus
1 review
0 helpful votes
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Immediate help!
November 22, 2022

Fast response as a first time user was much needed
Thank you

Date of experience: November 22, 2022
Pakistan
1 review
0 helpful votes
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Credit card verification
November 22, 2022

Really helpful and guide me in very professional way Thank you

Date of experience: November 22, 2022
Canada
1 review
0 helpful votes
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Dear All,
I hope you all are doing well.
I really appreciate the support team efforts to resolve my problem with one of the freelancer users who tried to fool me and gave me a really bad quality work by refunding the half amount of my released payment to my account.
Actually, I have just one concern that I wish to be taken into your consideration in the future which is that I wish to make the refund amount more than the half amount of the released payment if you did find that the freelancer user fooled and cheated his client as happened with me.
Thanks for the supporting team and for you all. I really appreciate your cooperation and help.
Best Regards,

Date of experience: November 22, 2022
Follow Hapuhinna karunadipathi diwarathna wasala mudiyans K.
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Great experience.
November 22, 2022

The total experience was so good and i felt extremely satisfied.

Date of experience: November 21, 2022
Illinois
1 review
0 helpful votes
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Great Interview
November 22, 2022

Chelsea was a pleasure to speak with. The interview questions were good and allowed me to showcase my credentials.

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Date of experience: November 21, 2022
Andorra
1 review
0 helpful votes
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Todo OK
November 22, 2022

Me atendió muy bien, pienso que la interfaz de verificación no es clara pero eso escapa de las manos de ella

Date of experience: November 21, 2022
Pakistan
1 review
0 helpful votes
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Madam was very polite.
I told in first sentence that I can't speak English fluently.
But she said no prob.
During meeting madam wrote some ques on message board, what I can't recognize to answer.
At last
I complained about card verification prob. She replied it's not my scope, but will ask support team to resolve it..

Date of experience: November 21, 2022
GB
1 review
0 helpful votes
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Refund for contest
November 21, 2022

We entered a contest and selected a freelancer. The freelancer did not reply after some time he came back online and informed us that his computer was ceased.
We contacted Maine and finally arranged a refund as we had to contract the works to another freelancer directly.

Date of experience: November 21, 2022
Colombia
1 review
0 helpful votes
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Great customer service
November 21, 2022

Thanks for your help, very good service provided by Harriet A

Date of experience: November 21, 2022
Ukraine
1 review
0 helpful votes
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Providing instant help (Harriet A.)
November 21, 2022

Politely, quickly and competently answered my request, helped me exactly the way I needed. Extremely grateful to your employee for his quick help! I hope all employees are like Harriet A. I will definitely come back to the site as a customer after that.

Date of experience: November 21, 2022