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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Responsive and quick support
November 27, 2022

My problem was solved in a quick and professional manner
Thank you

Date of experience: November 27, 2022
India
1 review
0 helpful votes
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Very good experience
November 26, 2022

I always have a wonderful experience as a freelancer. I reach out to them if i run into any issues and they are very prompt.
The person who helped me and provided me a solution was Blair

Thank you Blair for all your help and your quick responses.

Date of experience: November 26, 2022
Bangladesh
1 review
0 helpful votes
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Best Service
November 26, 2022

Response quickly and give the best service. I am satisfied.

Date of experience: November 25, 2022
Egypt
1 review
0 helpful votes
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Fast and efficient
November 26, 2022

The response was fast, I am waiting for the refund to be done from my bank side

Date of experience: November 25, 2022
Argentina
1 review
0 helpful votes
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Me cobraron varios meses de membresía por adelantado. En mi país resulta mucho dinero el descuento realizado por el tipo de cambio. El soporte demoró en responder los primeros días, respondió finalmente en español, cosa que facilita mucho la gestión en mi caso y en forma muy cordial. Aunque supuestamente no correspondia el reembolso, me entendieron y me ayudaron. Muy satisfecha con el resultado y la ayuda del staff. Muchas gracias.

Date of experience: November 25, 2022
India
1 review
0 helpful votes
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Professional Graphics Design
November 25, 2022

I am professional Logo designer I am here for making my clients
Fully satisfied. Hard working and creative working is my passion in graphics design profession.
I believe in creating original designs from scratch

Date of experience: November 25, 2022
Sri Lanka
1 review
0 helpful votes
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Excellent Customer Service.
November 25, 2022

Chelsea provided excellent customer support. Love the experience.

Date of experience: November 24, 2022
India
1 review
0 helpful votes
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Review rating issue
November 25, 2022

I really appreciate the time. My issue resolved quickly. Good Job

Date of experience: November 24, 2022
GB
1 review
0 helpful votes
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Very helpful, and I give 10 out of 10 - BUT HelpDesk on Freelancer need seriously updating. I've submitted several tickets of late and no one ever comes back! I had a bad expereince with a client who never paid my fee and despite tickets to HELP DESK - no one helped me at all. I'm not very happy with the service - apart from this recent contact with Jethro.

Date of experience: November 24, 2022
Germany
1 review
0 helpful votes
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Freelancer support team
November 24, 2022

Hi
Hopefully everything was fine and my problem is solved
Thanks a lot

Date of experience: November 24, 2022
Uganda
1 review
0 helpful votes
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AWESOME
November 24, 2022

Maine M, she was absolutely amazing, quick response and perfect solution

Date of experience: November 24, 2022
India
1 review
0 helpful votes
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Resolved my problem very quickly.
November 24, 2022

They have understood my problem and they have solved my problem very quickly and responsibly.
I especially appreciate Amy V., Addison E., Figaro K., Anthony B. For their hard work.

Date of experience: November 24, 2022
France
1 review
0 helpful votes
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Great!
November 24, 2022

Chelsey is easy to talk with and very communicative. Highly recommended as reviewer for the verification process

Date of experience: November 23, 2022
Australia
1 review
0 helpful votes
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Poor WebSite
December 24, 2022

I asked where a function was and the answer I got was what I wanted.

The Website design is very poor. If it was half decent I would not have had to ask, but would have been able to find it myself.

Date of experience: November 23, 2022
Alabama
1 review
0 helpful votes
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He is awesome.
November 23, 2022

He assist me nicely. Highly recommended for this staff.

Date of experience: November 23, 2022
Bangladesh
1 review
0 helpful votes
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Very helpful!
November 23, 2022

Very fast replying me.And he give me very helpfull information about my funds lock matter. He told me about the main reason of funds lock of my account. Thanks to him.

Date of experience: November 23, 2022
Costa Rica
1 review
0 helpful votes
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Excelente!
November 23, 2022

Muy rápida y oportuna la respuesta. Estoy muy agradecido

Date of experience: November 23, 2022
Egypt
1 review
0 helpful votes
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Excellent
November 23, 2022

Javier was so helpful and helped me solve my issue.

Date of experience: November 23, 2022
Estonia
1 review
0 helpful votes
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Freelancer Verified
November 23, 2022

It was a great experience chatting with Chelsea to be admitted into the freelancer-verified program.

Date of experience: November 23, 2022
Bangladesh
1 review
0 helpful votes
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I am a graphic designer with more than 3 years of experience. I specialize in logo design and have extensive experience with graphics and illustration.
- Logo Design
- Branding
- Illustration
- Icon Design
- Poster Design
- Digital Painting
- Banner Design
- Leaflets
- Letterheads
- Flyer Design
- Business Cards
- Brochure Design
- T-shirt design

Date of experience: November 23, 2022