Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow anvesh Z.
Unfollow anvesh Z.
Share Review
Report Review

Very professional
November 29, 2022

Chat support guy was very profession and transferred issue to the concern department

Date of experience: November 28, 2022
South Africa
1 review
0 helpful votes
Follow Eben P.
Unfollow Eben P.
Share Review
Report Review

Very Accommodating
November 29, 2022

Thank you so much for having such friendly and helpful helpline agents. The agent understood my situation and escalated it accordingly leading to my refund. I really appreciate the understanding, coming from a big company this is really awesome.

Date of experience: November 28, 2022
India
1 review
0 helpful votes
Follow Neel B.
Unfollow Neel B.
Share Review
Report Review

Great Experience to be verified
November 29, 2022

It was a really great experience to being a part of an interview of freelancer verified programm. Process was very straight forward and to the point as per the freelancer profile. It was nice to have a verified call with Ms. Chelsea. Thank you freelancer.

Date of experience: November 28, 2022
Pakistan
1 review
0 helpful votes
Follow Muhammad U.
Unfollow Muhammad U.
Share Review
Report Review

The verification process smart and easy and the process was very smooth from start till end

Date of experience: November 28, 2022
India
1 review
0 helpful votes
Follow Rajan A.
Unfollow Rajan A.
Share Review
Report Review

Adequately resolved.
November 29, 2022

It took little time but adequately resolved. Thanks a lot team for the spotting and correct issue.

Date of experience: November 28, 2022
Bangladesh
1 review
0 helpful votes
Follow Kamrunnaher G.
Unfollow Kamrunnaher G.
Share Review
Report Review

About Contest
November 29, 2022

They are very helpful. And they reply quickly as soon as possible.

Date of experience: November 28, 2022
Bangladesh
1 review
0 helpful votes
Follow Md khalid hasan K.
Unfollow Md khalid hasan K.
Share Review
Report Review

Excellent feedback.
November 29, 2022

I have been in this marketplace for almost 2 years. I know it is a competitive marketplace, but I love working in this marketplace. It is very easy. I would be more happy if I get my pending money.

Date of experience: November 28, 2022
Sri Lanka
1 review
0 helpful votes
Follow Manoj U.
Unfollow Manoj U.
Share Review
Report Review

Freelancer Verification
November 29, 2022

Great experience with Chelsea regarding my verification process. Had a great discussion regarding the verification.

Date of experience: November 28, 2022
Pakistan
1 review
0 helpful votes
Follow Usama E.
Unfollow Usama E.
Share Review
Report Review

Very friendly and easy to talk to.
November 29, 2022

Communication was A+, and very friendly person did the interview.

Date of experience: November 28, 2022
North Carolina
1 review
0 helpful votes
Follow Santa T.
Unfollow Santa T.
Share Review
Report Review

Byron was very helpful.
November 28, 2022

I needed help switching from a business to personal checking account to expedite verification and payment. Byron was able to help me. He was professional and knowledgeable.

Date of experience: November 28, 2022
Morocco
1 review
0 helpful votes
Follow Imane C.
Unfollow Imane C.
Share Review
Report Review

Good experience
November 28, 2022

Maine was very helpful, and efficient, she helped me in no time, good communication and compréhension, very satisfied

Date of experience: November 28, 2022
Argentina
1 review
0 helpful votes
Follow Matias V.
Unfollow Matias V.
Share Review
Report Review

Tuve un problema al querer verificar mi tarjeta, ya que puse que el monto lo iba a poner en $ARG y me aparecio en U$D, y pasarlo a pesos, con los impuestos que hay, es muy dificil acertar el precio correcto. Por eso contacté al soporte y por suerte ya está solucionado. Juarius fue muy amable y se preocupó en solucionarme el problema

Date of experience: November 28, 2022
Algeria
1 review
0 helpful votes
Follow haider D.
Unfollow haider D.
Share Review
Report Review

Maine you are the best
November 28, 2022

One of the best of the best thanks for you help
5 stars feedback

Date of experience: November 28, 2022
Pakistan
1 review
1 helpful vote
Follow Shaiikh O.
Unfollow Shaiikh O.
Share Review
Report Review

I have completed my project with abiding freelancers guidelines and made client 100% satisfied and he is still communicating and satisfied, due to his external issue with his bank they reverted my money and my account is in negative balance and I am just spending here not getting work too much and which I have done it's reverted.

Should have some good policies for freelancers as well. If they are right why their money reverted to the bank in any sort of issue.

Date of experience: November 28, 2022
India
1 review
0 helpful votes
Follow Anaaf F.
Unfollow Anaaf F.
Share Review
Report Review

The BEST customer support
November 28, 2022

Freelancer.com has the best customer support and also provides live instant support for your urgent and important issues and needs. It helped me soo much to know that I am doing the payment in the correct way. Thank you freelancer.com.

Date of experience: November 28, 2022
Egypt
1 review
0 helpful votes
Follow Shady W.
Unfollow Shady W.
Share Review
Report Review

Today, jethroVerified assisted me in applying for the "Verified by Freelancer" program, he clarified the details of the process and was really helpful. I appreciate his effort.

Date of experience: November 28, 2022
Indonesia
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Chelsea speaks clearly and patiently even though my English conversation is just basic. But she helps me until the interview finished. Thank you so much

Date of experience: November 28, 2022
India
1 review
0 helpful votes
Follow Dilip S.
Unfollow Dilip S.
Share Review
Report Review

It was an awesome experience with her.
November 28, 2022

It was an awesome experience with her. She was flexible with her availability and it was an perfect call with her. Great support

Date of experience: November 27, 2022
California
1 review
0 helpful votes
Follow Perry E.
Unfollow Perry E.
Share Review
Report Review

Harriet A. Is AWESOME!
November 28, 2022

I just completed my first job on Freelance. Harriet was very patient in helping me figure out how I get paid by the customer. Thank you, Harriet!

Date of experience: November 27, 2022
India
1 review
0 helpful votes
Follow Lyndon U.
Unfollow Lyndon U.
Share Review
Report Review

Nice to discuss withLyndon S.
November 28, 2022

Excellent behavior and good communication skills...

Date of experience: November 27, 2022