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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Chat support guy was very profession and transferred issue to the concern department
Thank you so much for having such friendly and helpful helpline agents. The agent understood my situation and escalated it accordingly leading to my refund. I really appreciate the understanding, coming from a big company this is really awesome.
It was a really great experience to being a part of an interview of freelancer verified programm. Process was very straight forward and to the point as per the freelancer profile. It was nice to have a verified call with Ms. Chelsea. Thank you freelancer.
The verification process smart and easy and the process was very smooth from start till end
It took little time but adequately resolved. Thanks a lot team for the spotting and correct issue.
They are very helpful. And they reply quickly as soon as possible.
I have been in this marketplace for almost 2 years. I know it is a competitive marketplace, but I love working in this marketplace. It is very easy. I would be more happy if I get my pending money.
Great experience with Chelsea regarding my verification process. Had a great discussion regarding the verification.
Communication was A+, and very friendly person did the interview.
I needed help switching from a business to personal checking account to expedite verification and payment. Byron was able to help me. He was professional and knowledgeable.
Maine was very helpful, and efficient, she helped me in no time, good communication and compréhension, very satisfied
Tuve un problema al querer verificar mi tarjeta, ya que puse que el monto lo iba a poner en $ARG y me aparecio en U$D, y pasarlo a pesos, con los impuestos que hay, es muy dificil acertar el precio correcto. Por eso contacté al soporte y por suerte ya está solucionado. Juarius fue muy amable y se preocupó en solucionarme el problema
One of the best of the best thanks for you help
5 stars feedback
I have completed my project with abiding freelancers guidelines and made client 100% satisfied and he is still communicating and satisfied, due to his external issue with his bank they reverted my money and my account is in negative balance and I am just spending here not getting work too much and which I have done it's reverted.
Should have some good policies for freelancers as well. If they are right why their money reverted to the bank in any sort of issue.
Freelancer.com has the best customer support and also provides live instant support for your urgent and important issues and needs. It helped me soo much to know that I am doing the payment in the correct way. Thank you freelancer.com.
Today, jethroVerified assisted me in applying for the "Verified by Freelancer" program, he clarified the details of the process and was really helpful. I appreciate his effort.
Chelsea speaks clearly and patiently even though my English conversation is just basic. But she helps me until the interview finished. Thank you so much
It was an awesome experience with her. She was flexible with her availability and it was an perfect call with her. Great support
I just completed my first job on Freelance. Harriet was very patient in helping me figure out how I get paid by the customer. Thank you, Harriet!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

