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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Excellent customer service
December 1, 2022

Jules G. Consider my request for refund in a timely manner. Thank you, Jules!

Date of experience: November 30, 2022
Nigeria
1 review
0 helpful votes
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Great Customer Support
November 30, 2022

She attended to my needs in a patient and friendly manner

Date of experience: November 30, 2022
Guatemala
1 review
0 helpful votes
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Very satisfied with the attention I received thank you very much, it was regarding the refund of my deposit, I hope the refund will be as fast as that.

Date of experience: November 30, 2022
Virginia
1 review
0 helpful votes
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Problem solved
November 30, 2022

I needed a refund and service agent Maine promptly helped me in getting that

Date of experience: November 30, 2022
Romania
1 review
0 helpful votes
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Thank you Frieda S.!
November 30, 2022

Very understanding and helpful. Much appreciated.
It shows why Freelancer is a professional website.
Thank you!

Date of experience: November 30, 2022
India
1 review
0 helpful votes
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Awesome
November 30, 2022

They have awesome with their support, fast and convenient compared to other platforms.

Date of experience: November 30, 2022
New Zealand
1 review
0 helpful votes
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Scammers
December 30, 2022

They stole money from me. There are so many other sites saying these people are scammers. There good reviews will all be fake,stay away!

Date of experience: November 29, 2022
Saudi Arabia
1 review
0 helpful votes
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Quick and An Effective Help
November 30, 2022

Thanks a lot. I really didn't expect that your agent would resolve my financial concern that quick! Honestly speaking, your agent who handled my case on ASAP basis is to be highly appreciated!

Congratulations on having such active and responsible agents!

Date of experience: November 29, 2022
Ukraine
1 review
0 helpful votes
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5 super star support
November 30, 2022

Thanks, Byron, for fast fixing my issue. Excellent communication and quick response.

Date of experience: November 29, 2022
Singapore
1 review
0 helpful votes
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Chatting window helps to connect quickly and can asks for help. My payment related queries are resolved. Also in these days many scammers are on the freelancer and they ask you to join on telegram. So these issues can be reported quickly and can be resolve through chat window.

Date of experience: November 29, 2022
Ghana
1 review
0 helpful votes
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Terrible Customer Service
December 29, 2022

I needed to withdraw money I had on my freelancer account, but I needed to update my telephone number, which meant I had to go through a verification process, the first step in the process is uploading a passport picture which was fine. I waited three days for feedback on my passport photo, and then I received an email asking for my location, as I am currently out of the UK. They then ask me how long I would be out of the country, after answering the email, 2 days later I was sent another email to verify holding my passport by my face and some text they provided on a white piece of paper.
The whole process to verify and get my money out took about 4 days the process was very slow, would not recommend

Date of experience: November 29, 2022
Florida
1 review
0 helpful votes
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Request a refund for a deposit.
November 29, 2022

Fast response, good customer service. I was pleased and satisfied.

Date of experience: November 29, 2022
Egypt
1 review
0 helpful votes
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Thank you for providing professional customer support like Maine.

Date of experience: November 29, 2022
Ghana
1 review
0 helpful votes
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Great Customer Service
November 29, 2022

All my issues were addressed perfectly. Nash did a great job, and I hope you guys keep it up.
A very polite and respectful person. Response time was very quick, and the feedback was amazing. Thank you.

Date of experience: November 29, 2022
Chile
1 review
0 helpful votes
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INCONVENIENTE CON PAGO
November 29, 2022

Hola Buenos Días, les informe sobre un trabajo que realice pero después cuando me iban a pagar me mandaban un link extraño habiendo yo informado por esta plataforma mi paypal a la final no recibí el pago por el trabajo pero por lo menos la persona fue bloqueada por esta falta que cometió, que al final es una estafa.

Date of experience: November 29, 2022
India
1 review
0 helpful votes
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Good
November 29, 2022

It was good from chelsea. Everything fine. She asked clearly questions and understand my response :) love it

Date of experience: November 29, 2022
Egypt
1 review
0 helpful votes
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Smooth Experience
November 29, 2022

Smooth experience and helpful support. The team is working to improve the service.

Date of experience: November 29, 2022
Cambodia
1 review
0 helpful votes
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Great talk nice team
November 29, 2022

Really I'm so much happy about team good ask about question nice we answer really we happy talk and give right answer team tam is like friendly talk about team thanks again

Date of experience: November 29, 2022
India
1 review
0 helpful votes
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Very professional
November 29, 2022

Chat support guy was very profession and transferred issue to the concern department

Date of experience: November 28, 2022
South Africa
1 review
0 helpful votes
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Very Accommodating
November 29, 2022

Thank you so much for having such friendly and helpful helpline agents. The agent understood my situation and escalated it accordingly leading to my refund. I really appreciate the understanding, coming from a big company this is really awesome.

Date of experience: November 28, 2022