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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Not happy with the resolution
January 4, 2023

I requested to extend the validity. Not canceling my active plan and activate the 3-month one. Because of this, I lost 24 days of validity of my membership. Which is simply a loss for me.

Date of experience: December 4, 2022
India
1 review
0 helpful votes
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What is satisfaction
December 5, 2022

I'm very happy for resolving problems by the team which I facing. Thanks team freelancer

Date of experience: December 4, 2022
Ecuador
1 review
0 helpful votes
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Jobs at another level
December 2, 2022

Definitely, Freelance allows you to work at another level due to its level of reliability that guarantees compliance with the payment of fees to the independent worker, in addition to the large number of jobs in which offers can be submitted.
Without a doubt, it is an experience on another level.

Date of experience: December 2, 2022
India
1 review
0 helpful votes
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Very Helpful
December 2, 2022

Support team was very helpful in resolving the issue. Thank you

Date of experience: December 2, 2022
Malaysia
1 review
0 helpful votes
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Very Helpful indeed
December 2, 2022

They solve my issues very quickly. I am fully satisfied.

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Date of experience: December 2, 2022
Indonesia
1 review
0 helpful votes
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Miss Chelsea burns!
December 2, 2022

I have been asked about my past, present and future.
When, how and why I created my profile.
How I worked, with whom and how it was.
What I want to do now, and my future goals.
I was even tested in Python knowledge. It was quite unexpected after all this years of works...
Anyway, I've even got few insides and reviewed my goals.
As summary, this interview was quite warm, stressless and informative.
Profile hints were also priceless.

Date of experience: December 2, 2022
India
1 review
0 helpful votes
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Helpful discussion
December 2, 2022

I had a discussion with Rusell on one of the problem I am getting during the profile verification and he has provided a very quick and to the point solution.

Date of experience: December 1, 2022
Pakistan
1 review
0 helpful votes
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Freelancer Meeting
December 2, 2022

Hello, My experience with Chelsea was more than perfect. She was very cooperative, repeated her questions, and overall was very nice and sounded clear.

Date of experience: December 1, 2022
Canada
1 review
0 helpful votes
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Quick and easy
December 2, 2022

Byron was able to fix my issue very quickly. I'm happy with the response time.

Date of experience: December 1, 2022
Kazakhstan
1 review
0 helpful votes
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Verification interview
December 2, 2022

Pleasant and comfortable atmosphere at the interview. The interviewer is open to communication and ease is felt with him even with a low knowledge of spoken English.
Thanks Chelsea V!

Date of experience: December 1, 2022
Pakistan
1 review
0 helpful votes
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Excellent
December 2, 2022

It was a good talk. They understand me completely.

Date of experience: December 1, 2022
India
1 review
0 helpful votes
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Excellent support person
December 2, 2022

Excellent support person i've ever spoke and very kind and supportive

Date of experience: December 1, 2022
Florida
1 review
0 helpful votes
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Maine - great service
December 1, 2022

Very helpful! Gave clear information, resolved my issue

Date of experience: December 1, 2022
Bangladesh
1 review
0 helpful votes
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Excellent support of Maine M.
December 1, 2022

Excellent support of Maine M. I am a new freelancer in freelancer.com but he excellent supported me! Thanks!

Date of experience: December 1, 2022
Germany
1 review
0 helpful votes
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Contest
December 1, 2022

The Team was much helpful and engaged in helping me, thank you so much.

Date of experience: December 1, 2022
Germany
1 review
0 helpful votes
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Great Service and Supportive staff.
December 1, 2022

Great and supportive features for freelancers around the globe.
They've very supportive staff which helps you at their fullest. Had some great experiences with them.
(Jethro verified)
(Estefan PFP)
(Carolina PFP)
(Howell Recruiter)
(Rochelle Membership staff)
Had great experiences with all of them.

Date of experience: December 1, 2022
Hungary
1 review
0 helpful votes
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Perfect and quick support
December 1, 2022

Thanks a lot for Jones about the perfect explanation and help. I got answers for every question.

Date of experience: December 1, 2022
Nigeria
1 review
0 helpful votes
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The verification process was great as valid questions were asked and the process was professional.

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Date of experience: November 30, 2022
India
1 review
0 helpful votes
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Thank you for give me good platform
December 1, 2022

Thank you for give me good platform, for find nice and good Project

Date of experience: November 30, 2022
India
1 review
0 helpful votes
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Chelsea is very sweet, fluent, and understanding. The meeting with her was super good and she properly informed me of the terms and securities. If all went well I will surely upgrade the account to the company profile.

Date of experience: November 30, 2022