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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Excellent
December 7, 2022

I am so glad to interact with the support team that takes care of every problem I face. Hats off to the team for solving every query quickly, honestly and without any qualms. Much appreciated.

Date of experience: December 6, 2022
Pakistan
1 review
0 helpful votes
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Byron C. (Freelancer Support)
December 7, 2022

Awesome experience and quick action. I was just worried about the payment but customer support come up with real authorities and actions to resolve the project just in minutes.

Date of experience: December 6, 2022
Colombia
1 review
0 helpful votes
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Good service client
December 7, 2022

I liked the efficiency and amiability of him. He resolved my questions in a good way

Date of experience: December 6, 2022
Nigeria
1 review
0 helpful votes
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Great experience
December 6, 2022

I had an amazing experience with freelancer.com. Their support gave a good response to my issues.

Date of experience: December 6, 2022
Pakistan
1 review
0 helpful votes
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Account Suspension solve.
December 6, 2022

Thank you Team Freelancer. In just the first email you solve my problem.
Best Regards.

Date of experience: December 6, 2022
Romania
1 review
0 helpful votes
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OK
December 6, 2022

Good!
I am a certified architect and 3D designer with 23 years of experience designing and rendering various exteriors, furniture, and interiors. There are many completed projects in my portfolio, in which I participated as a visualizer, 3D designer and architect. I do everything in real dimensions in accordance with the drawings. As a result, you will receive images of your object in photorealistic quality in high resolution in any required angles.
I work in 3D MAX, using the Corona Renderer and V-Ray engines, as well as many other programs for 3D and 2D graphics.

Date of experience: December 6, 2022
Spain
1 review
0 helpful votes
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Excelent
December 6, 2022

I really liked the interview, I was attended by a pleasant and very helpful person.

Date of experience: December 6, 2022
Philippines
1 review
0 helpful votes
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Thanks to the support team!
December 6, 2022

During the verification process. There were few things I overlooked that hindered my approval to change my account settings. Thanks to the support team for pointing it out and keep an open line whenever I need to get assistance.

Date of experience: December 5, 2022
IR
1 review
0 helpful votes
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Sanctioned countries
December 6, 2022

Hi
Please activate the account of the people of Iran so that they can use their talents to interact with the world and not be victims of the wrong policies of their country, because the people of Iran are different from the policy makers and the government of their men, and it is not their right to be sanctioned.
Please convey my message to the officials of the freelancer site to try to free the people of Iran from the pressure of sanctions
Thank you for your kindness and love

Date of experience: December 5, 2022
Texas
1 review
0 helpful votes
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Greate
December 6, 2022

Great so far, love the experience and looking forward to what is to come.

Date of experience: December 5, 2022
Belarus
1 review
0 helpful votes
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Help with account reopening
December 5, 2022

Quickly and clearly explained the procedure for reopening an account, provided links to filling out forms

Date of experience: December 5, 2022
India
1 review
0 helpful votes
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Fast and efficent
December 5, 2022

My problem resolved in few mins. And understand my problem in a *******@Maine M.

Date of experience: December 5, 2022
Pakistan
1 review
0 helpful votes
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Courtesy 4 Bids Added to my Account
December 5, 2022

Yes I was given 4 bids immediately which I lost when i shifted to free package from basic membership. Thanks a lot.

Date of experience: December 5, 2022
Pakistan
1 review
0 helpful votes
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Timely and good support
December 5, 2022

I asked about a scam message sent to my email. I reported to Freelancer and asked for assistance. And the reply came timely. My experience was very good.

Date of experience: December 5, 2022
Malaysia
1 review
0 helpful votes
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Pereferd freelancer
December 5, 2022

The interview was conducted very well and patiently, and the questions were asked very fluently and clearly, and there were no ambiguities

Date of experience: December 5, 2022
Switzerland
1 review
0 helpful votes
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Customer service
December 5, 2022

Great customer services going high and low to help a client

Date of experience: December 5, 2022
Pakistan
1 review
0 helpful votes
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Freelancer Verified
December 5, 2022

It was great Communication with Chelsea. She asked about my skills and experience. I had a good experience with her.

Date of experience: December 4, 2022
India
1 review
0 helpful votes
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A nice meeting
December 5, 2022

Today I had a very nice meeting with Chelsea regarding the verified program. Great experience so far!

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Date of experience: December 4, 2022
India
1 review
0 helpful votes
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The best workplace
December 5, 2022

I am in love with working on freelancer.com. It is an incredible opportunity to get 5 times more profit than the people working in my country. The clients totally love my service. It was worth my every time and hard work to be in this position. I was earning 0$ per month and to a position that I could never dream of. Thank you Freelancer.com for making this happen.

Date of experience: December 4, 2022
India
1 review
0 helpful votes
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Not happy with the resolution
January 4, 2023

I requested to extend the validity. Not canceling my active plan and activate the 3-month one. Because of this, I lost 24 days of validity of my membership. Which is simply a loss for me.

Date of experience: December 4, 2022