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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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She is awesome and very helpful, she assisted me very nicely and professionally...
This is great pleasure talking with Chelsea V. She is really helpful and also be well communicated persons. Wish her better luck always.
Chelsea was very assertive with the communication, she was in touch in every moment to do the verification very fast. The experience was great to me
I had a great chat with Jordan V. He provided well explained information and good news. Thank you for your help.
Maine in customer support helped me get the answers i needed for project sharing
This is my first time getting help from freelancer.com support help, and this is very good to recover my issue!
Fast and to the point. I liked how quick it was to get a resolution
He helped me in a second with high professionalism, I was very impressed, thanks.
Jordan V, I really appreciate the time you took to help me.
I had an excellent experience with Kevin. I am particularly happy with his consistent updates on the status and progress of my inquiry, as well as his timely responses to my messages.
What I need to know explains it clearly, and takes suggestions from me
At the beginning I never thought that my issue will be solved until I sent email to customer support but at the end I found it was wrong
My issue solved in short time
Freelancer offers an efficient, trustworthy method of connecting YOU with professional, cutting edge website developers from around the world. Freelancer helped us connect with TRETANZ – a company that offers the skills and know-how to help us develop a state-of the-art, beautiful and easily navigated interactive website...on-time and on-budget. We only have good things to say about the service and advice provided by Freelancer. Thank you.
Chelsea did my verified interview. She asked smart questions and was quick and to the point. She was also very pleasant.
This person is really really help me in all
They insure me in every issue that i face and i discuss with him
Thank you soo much
I start feeling well with the platform, the start is fast, and without any doubt I starts bids, after that I meet two people, One usa man and one from egypt, I bid for both and they accept, I'm sure my code was clean and understandable, but the Egiptian start talking to me with another requeriment that he made at first, well I sum up more money and he say no thanks, all pretty well. But the USA accept my bid and after three hours probing may code finally talk to me to say that doesn't work and the error. In the next 6 hour (I'm sleeping) he cancel the payment because doesn't works. I tell the one line remain because and error in the docker image, and he start saying I don't pay, doesn't work... and I cancel, no problem. But the system pretended to charge me some fees or something, in that moment It was annoying but well thanks to the support I can undo this stuffs. I feel that it's important that the platform protect the good and not the bad, it's my opinion. Sorry for the inconvenience. And see you in another time.
Chelsea was very humble. It was a good experience speaking with her.
Good experience. They also provided me with additional resources and advice to help me protect myself from future scams. I am very grateful for their help and would highly recommend the freelancer.com support team to anyone who needs assistance with a scam issue.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

