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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Experience With Chelsea
December 9, 2022

She is awesome and very helpful, she assisted me very nicely and professionally...

Date of experience: December 8, 2022
Bangladesh
1 review
0 helpful votes
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Awesome Time Passed
December 9, 2022

This is great pleasure talking with Chelsea V. She is really helpful and also be well communicated persons. Wish her better luck always.

Date of experience: December 8, 2022
Ecuador
1 review
0 helpful votes
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Very nicer woman
December 9, 2022

Chelsea was very assertive with the communication, she was in touch in every moment to do the verification very fast. The experience was great to me

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Date of experience: December 8, 2022
Philippines
1 review
0 helpful votes
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Jordan V. Chat Review
December 8, 2022

I had a great chat with Jordan V. He provided well explained information and good news. Thank you for your help.

Date of experience: December 8, 2022
India
1 review
0 helpful votes
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V.Good
December 8, 2022

Kelly take quick action and try to resolve my issues

Date of experience: December 8, 2022
Texas
1 review
0 helpful votes
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Thank you Maine
December 8, 2022

Maine in customer support helped me get the answers i needed for project sharing

Date of experience: December 8, 2022
Pakistan
1 review
0 helpful votes
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Best service over!
December 8, 2022

This is my first time getting help from freelancer.com support help, and this is very good to recover my issue!

Date of experience: December 8, 2022
GB
1 review
0 helpful votes
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Fast and to the point
December 8, 2022

Fast and to the point. I liked how quick it was to get a resolution

Date of experience: December 8, 2022
Romania
1 review
0 helpful votes
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Great support.
December 8, 2022

He helped me in a second with high professionalism, I was very impressed, thanks.

Date of experience: December 8, 2022
Pakistan
1 review
0 helpful votes
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Jordan V, I really appreciate the time you took to help me.

Date of experience: December 7, 2022
Egypt
1 review
0 helpful votes
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Thanks
December 8, 2022

It was very helpful and understanding thank you
Also thanks for the quick responses

Date of experience: December 7, 2022
Kenya
1 review
0 helpful votes
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Timely responses and updates
December 7, 2022

I had an excellent experience with Kevin. I am particularly happy with his consistent updates on the status and progress of my inquiry, as well as his timely responses to my messages.

Date of experience: December 7, 2022
India
1 review
0 helpful votes
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What I need to know explains it clearly, and takes suggestions from me

Date of experience: December 7, 2022
Egypt
1 review
0 helpful votes
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Professional support
December 7, 2022

At the beginning I never thought that my issue will be solved until I sent email to customer support but at the end I found it was wrong
My issue solved in short time

Date of experience: December 7, 2022
New York
1 review
0 helpful votes
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Freelancer offers an efficient, trustworthy method of connecting YOU with professional, cutting edge website developers from around the world. Freelancer helped us connect with TRETANZ – a company that offers the skills and know-how to help us develop a state-of the-art, beautiful and easily navigated interactive website...on-time and on-budget. We only have good things to say about the service and advice provided by Freelancer. Thank you.

Date of experience: December 7, 2022
Jamaica
1 review
0 helpful votes
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Review of Chelsea
December 7, 2022

Chelsea did my verified interview. She asked smart questions and was quick and to the point. She was also very pleasant.

Date of experience: December 7, 2022
Pakistan
1 review
0 helpful votes
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5star
December 7, 2022

This person is really really help me in all
They insure me in every issue that i face and i discuss with him
Thank you soo much

Date of experience: December 7, 2022
Spain
1 review
0 helpful votes
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The good, the bad and the ugly
January 6, 2023

I start feeling well with the platform, the start is fast, and without any doubt I starts bids, after that I meet two people, One usa man and one from egypt, I bid for both and they accept, I'm sure my code was clean and understandable, but the Egiptian start talking to me with another requeriment that he made at first, well I sum up more money and he say no thanks, all pretty well. But the USA accept my bid and after three hours probing may code finally talk to me to say that doesn't work and the error. In the next 6 hour (I'm sleeping) he cancel the payment because doesn't works. I tell the one line remain because and error in the docker image, and he start saying I don't pay, doesn't work... and I cancel, no problem. But the system pretended to charge me some fees or something, in that moment It was annoying but well thanks to the support I can undo this stuffs. I feel that it's important that the platform protect the good and not the bad, it's my opinion. Sorry for the inconvenience. And see you in another time.

Date of experience: December 7, 2022
India
1 review
0 helpful votes
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Excellent
December 7, 2022

Chelsea was very humble. It was a good experience speaking with her.

Date of experience: December 6, 2022
India
1 review
0 helpful votes
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Good experience. They also provided me with additional resources and advice to help me protect myself from future scams. I am very grateful for their help and would highly recommend the freelancer.com support team to anyone who needs assistance with a scam issue.

Date of experience: December 6, 2022