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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
Follow Frechie R.
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I met a scammer. I knew it was a scammer since the pay he offered me was promising. But still i did my project. I contacted the scammer and he was telling me to pay $200 as some kind of professing fee. Luckily, I am not stupid enough to fall for such. With the help of freelancer customer service, I confirmed that indeed that Mr. Brown Hill with telegram *******@Brownhill59 *******@tomnails is a scam account.

Date of experience: December 13, 2022
Romania
1 review
0 helpful votes
Follow Aurelian P.
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There are 3 types of work at freelance.com
Contests:
you contest for a prize by creating a software app or website, UI/UX design, or science presentation
the freelancer fee is taken at the end so the rest of doing work without being paid is zero

Hourly projects
you bid for an hourly project and you can create milestones for your progress
This is also a good option because you can receive money sequentially as the milestone are resolved and the fee is taken after you receive the amount from the customer

Classical Projects
With those you should be careful because you need to check the following things:
- before starting work on a project you should ask the customer to put the required money in the escrow
- the project fee is taken from your account at the start and if your project takes more than a month you can have a negative balance which can affect your account

The freelancer.com staff is very responsive so you should ask any question, and you should never share your contact details because you will lose access to this wonderful freelance platform.

I also recommend you pay around 103$ to be verified by the freelancer.com website and to be able to bid on projects for more than 1500$

Date of experience: December 12, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer verified batch
December 13, 2022

Nice to talk with freelancer verified team. They asked questions to the point. For me it was entertaining to answer their question.

Date of experience: December 12, 2022
Bangladesh
1 review
0 helpful votes
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Simple Rapport Making
December 13, 2022

Because of my down-network, I was on the sound issue from my side. But Chelsea put me in a good conversation supporting alternative dialogue to have a good understanding.

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Date of experience: December 12, 2022
Philippines
1 review
0 helpful votes
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Excellent Customer Service
December 13, 2022

He is a super star! Very accurate and fast. I am happy with his service.

Date of experience: December 12, 2022
Illinois
1 review
0 helpful votes
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Perfect!
December 13, 2022

My experience was great. My reviewer was quick, kind, and thorough.

Thank you!

Date of experience: December 12, 2022
Bangladesh
1 review
0 helpful votes
Follow Habibur U.
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Awesome experience to work with Freelancer.com Since 2019. Thank you for being with us.

I got my verified badge Chelsea V helped a lot. Thanks Chelsea V.

Date of experience: December 12, 2022
Bangladesh
1 review
0 helpful votes
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Satisfied
December 12, 2022

Very experienced. Hope my issue will be solved soon. I love to chat with him too

Date of experience: December 12, 2022
India
1 review
0 helpful votes
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Review for Nash
December 12, 2022

He was really helpful, he understood my point clearly and gave me the expected resolution. Thanks a lot.

Date of experience: December 12, 2022
Germany
1 review
0 helpful votes
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I was hired from another freelancer to do a translation project for him. After I have finished it until the deadline, I sent the document to him. Many days passed without an answer, so I asked the client if he was confident with my work and kindly asked him to release the milestone. Still no answer. After more days have passed, I decided to contact the freelancer support service. At the same time I made an dispute about the milestone payment. Almost immediately, the client replied and released the milestone. Well so far for the reliability of the client... I am happy about the milestone system and that the freelance support team answered me also after a short time and offered their help. Luckily, my case is solved now.

Date of experience: December 12, 2022
India
1 review
0 helpful votes
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Great quality support
December 12, 2022

It was a pleasure to communicate and person in support is very very polite, calm and helpful, understand situation.

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Date of experience: December 12, 2022
Nigeria
1 review
0 helpful votes
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An Awesome Experience
December 12, 2022

I just had an awesome and professional call from Cherzo. She calmly took the whole process from scheduling to being punctual to getting on the call even though I was having network challenges.

She gave me an alternative with Meet and took the whole process to create a lasting experience. She's a true professional.

Date of experience: December 12, 2022
Australia
1 review
0 helpful votes
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Great customer service
December 12, 2022

Chelsea was very helpful and easy to deal with. Thank you

Date of experience: December 11, 2022
Mexico
1 review
0 helpful votes
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So Attentive Service
December 12, 2022

She was so attentive and attractive. Thanks for your kind service. I recommend this service highly!

Date of experience: December 11, 2022
Nepal
1 review
0 helpful votes
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About scaming
December 11, 2022

I experience the scaming from many client. I asked help from kelvin R. Sir he help me alot with my unknown information about information and many more. Although its good experience with him and freelancer. Thank u

Date of experience: December 11, 2022
Spain
1 review
0 helpful votes
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Basically everything I asked for was handled and solved professionally.

Date of experience: December 11, 2022
Pakistan
1 review
0 helpful votes
Follow Zeshan S.
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The support member hear my complain of pending locked funds case. They requested for the proof of project completion that I have provided in reply. After examining those documents and the case history, they released my 9locked funds!

Thank you freelancer.com Support team!

Date of experience: December 11, 2022
Indonesia
1 review
0 helpful votes
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My Hero!
December 10, 2022

I joined Freelancer years ago but only now started to try and get some work done, unfortunately, the only interaction that I got was rather fishy (the client insisted that I contact her on Telegram). I tried asking the customer service for clarification and Judith replied very well. She confirmed that it was a scam method, immediately took action and shared various resources for me to read about. Thank you Judith!

Date of experience: December 9, 2022
India
1 review
0 helpful votes
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Thank you
December 9, 2022

It was a great experience with the Freelancer website.

Date of experience: December 9, 2022
NL
1 review
0 helpful votes
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Resolving fund release issue
December 9, 2022

It took several weeks, but in the end, Frieda was able to help me out!
Many thanks

Date of experience: December 9, 2022