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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Bad support
January 14, 2023

The support clearly doesn't care about fixing the problem, plus he ignored my last question and closed the chat asking for a review.

Date of experience: December 15, 2022
India
1 review
0 helpful votes
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It is always a pleasure working in freelancer.com. These guys are amazing as they have built such a platform which provides enough workflow to the people of the world wo has skills. Genuine Clients-Genuine Freelancers| It's all just great.
I started a month back new to freelancer and already earning a decent income. A BIG THUMBS UP for the freelancer team

Date of experience: December 15, 2022
India
1 review
0 helpful votes
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NIce
December 15, 2022

I was pleasure and really nicely assisted. Highly Recommended

Date of experience: December 15, 2022
Pakistan
1 review
0 helpful votes
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Great verificatioin call
December 15, 2022

Chelsea guided me really well and it was a great experience! Thank you

Date of experience: December 14, 2022
Germany
1 review
0 helpful votes
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Great experience
December 15, 2022

Very nice support team. Great verification process.

Date of experience: December 14, 2022
India
1 review
0 helpful votes
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The support staff is very helpful, all the refunds and payment process is smooth and hassle-free.

Date of experience: December 14, 2022
Norway
1 review
0 helpful votes
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Nice talk
December 15, 2022

It was a good experience talking to chelsea.
Answering some questions and getting some tips for my future on freelancer.com

Date of experience: December 14, 2022
Hong Kong
1 review
0 helpful votes
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She is very kind, and explained a lot for me carefully, especially when the network is not good, and patiently waited for my answer. Thank you so much!

Date of experience: December 14, 2022
Argentina
1 review
0 helpful votes
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Friendly and efficient
December 15, 2022

Very kind and assisting me permanently!
Friendly and efficient, I don't speak English and she was able to solve it, she accompanied me throughout the process, congratulations!

Date of experience: December 14, 2022
Nigeria
1 review
0 helpful votes
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Customer care rating
December 14, 2022

I had an issue with my payment account and it was resolved so easily

Date of experience: December 14, 2022
Chile
1 review
0 helpful votes
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Reembolso automatico primer deposito
January 13, 2023

Si bien sigo a la espera del reembolso, fue por mi que se resolvio el tema, fue un movimiento reactivo y no proactivo por parte de la entiedad al dar una solucióm a este tema.
Espero resuelvan eso a futuro, ya que andar detras de la entidad no me parece, de igual manera agradezco la inmediatez en la respuesta.

Date of experience: December 14, 2022
Pakistan
1 review
0 helpful votes
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Jethro M. (jethroVerified) reached out to me recently regarding a great promotional discount for getting Verified on the platform. He was awesome and provided stellar and prompt responses to all of my queries and cleared all of my concerns regarding the offering. Every question was answered carefully. After that, Jethro even entertained my request to set up a meeting immediately instead of the routine 24-48 hour time that is given.

Date of experience: December 14, 2022
Bangladesh
1 review
0 helpful votes
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Fast and professional
December 14, 2022

Harriet was very helpful. Thanks for your assistance!

Date of experience: December 14, 2022
India
1 review
0 helpful votes
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Excellent Supporter
December 14, 2022

They know what I ask for and are supported me instantly with the proper solution and guidance also. Thank you team

Date of experience: December 14, 2022
Argentina
1 review
0 helpful votes
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Ayuda en chat
December 14, 2022

Gracias por la ayuda a Harriet A. Excelente su informacion

Date of experience: December 14, 2022
Pakistan
1 review
0 helpful votes
Follow Muhammad Faizan T.
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Wow, Javier has support me in a perfect manner and he has enough skills to tackle every matter meticulously. I would highly recommend this support agent.
Thank you

Date of experience: December 14, 2022
Pakistan
1 review
0 helpful votes
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Very quick response.
December 14, 2022

This was nice experience to talk with support, very quick and result oriented response.

Date of experience: December 13, 2022
India
1 review
0 helpful votes
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Chelesa was Helpfull
December 14, 2022

She was cooperative and it went smooth.
I appreciate her calmness

Date of experience: December 13, 2022
Viet Nam
1 review
0 helpful votes
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Interview get badge
December 14, 2022

The interviewer enthusiastically supported me. Thanks

Date of experience: December 13, 2022
Ukraine
1 review
0 helpful votes
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Thank you
December 13, 2022

Thank you for your help. I have asked why is my wallet empty, (I couldn't log in because of war, you don`t even imagine what we lived out, we live near Izum). After my request my funds were returned. Thank you

Date of experience: December 13, 2022