Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Faraz X.
Unfollow Faraz X.
Share Review
Report Review

Verification issues
December 21, 2022

I would like to say that Rusell V has finally approved my client identity as it was due from atleast 20 days. Thanks rusell v.

Date of experience: December 21, 2022
Oregon
1 review
0 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

Total Scam
January 20, 2023

Stay far away from these crooks. They hold you hostage from deleting your account until you provide a copy of your government issued ID.

Date of experience: December 20, 2022
Croatia
1 review
0 helpful votes
Follow Tomisalv H.
Unfollow Tomisalv H.
Share Review
Report Review

Quick and eficient
December 20, 2022

My customer forgot to give me a review in the first 14 days after the job was completed. After 14 days, there is not more possible to give feedback. I contacted the support, and the reenabled this option. This all was solved in less than 24 hours,

Date of experience: December 20, 2022
Spain
1 review
2 helpful votes
Follow Yassine D.
Unfollow Yassine D.
Share Review
Report Review

After waiting 3.5 weeks to get verified, my withdraw request got blocked, and my money held hostage on bogus grounds.

Don't use it if you are a freelancer.

Date of experience: December 20, 2022
Egypt
1 review
0 helpful votes
Follow Adel I.
Unfollow Adel I.
Share Review
Report Review

Good staff
December 20, 2022

He was polite and helpful. He asked me many questions about myself abd my skills and qualifications also the projectsm

Date of experience: December 20, 2022
Pakistan
1 review
0 helpful votes
Follow Mehreen B.
Unfollow Mehreen B.
Share Review
Report Review

Adequate but needs to be timely
December 20, 2022

The overall experience was very good but I think promptness would make it excellent

Date of experience: December 19, 2022
Mexico
1 review
0 helpful votes
Follow Alejandro Q.
Unfollow Alejandro Q.
Share Review
Report Review

Great, Nash resolved my issue
December 19, 2022

Pretty straight forward and fast support. Everything was settled within minutes

Date of experience: December 19, 2022
Viet Nam
1 review
0 helpful votes
Follow Loan O.
Unfollow Loan O.
Share Review
Report Review

Excellent support
December 19, 2022

I'd like to leave feedback that they are so kind to resolve issues fairly and active in assisting freelancers.
I love freelancer.com sincerely and keep working hard on the site.
I hope the site getting bigger and more flourished.
Thanks again.
Best Regards...

Date of experience: December 19, 2022
Egypt
1 review
0 helpful votes
Follow Haya U.
Unfollow Haya U.
Share Review
Report Review

Respondence
December 18, 2022

I clarified my problem and they respond in short time

Date of experience: December 17, 2022
India
1 review
0 helpful votes
Follow Rakesh U.
Unfollow Rakesh U.
Share Review
Report Review

Responsive team
December 17, 2022

I am very happy with the overall communication. They are responsive and resolved my query instantly.

Date of experience: December 17, 2022
India
1 review
0 helpful votes
Follow Karabo C.
Unfollow Karabo C.
Share Review
Report Review

Refund of project fees for fake project
December 17, 2022

The refund experience was swift and great. Keep it up Team Freelancer.

Date of experience: December 16, 2022
Canada
1 review
0 helpful votes
Follow Iuri W.
Unfollow Iuri W.
Share Review
Report Review

Excellent experience
December 16, 2022

Thank you for very much for your understanding and your prompt assistance, it is highly appreciated.

Date of experience: December 16, 2022
India
1 review
0 helpful votes
Follow Chetan L.
Unfollow Chetan L.
Share Review
Report Review

Instant Resolution, awesome support
December 16, 2022

Jordan V helped me resolving an issue in minutes with my project fee. He was very kind and humble.

Date of experience: December 15, 2022
Ghana
1 review
0 helpful votes
Follow Boateng G.
Unfollow Boateng G.
Share Review
Report Review

Excellent Support
December 15, 2022

I requested a refund and got excellent support. The support team at freelancer took the time to guide me through the proper way of notifying my bankers about tracking my refund process ID.

Date of experience: December 15, 2022
Pakistan
1 review
3 helpful votes
Follow Saif Ullah W.
Unfollow Saif Ullah W.
Share Review
Report Review

Worst Ever Freelancing App
January 14, 2023

Them first deducted the amount from the card and a person message to give about 100(I'm not sure the amount) dollars to upgrade the account,I have overall experience that freelancers like me are not earning but freelancer app developer are earning by charging the verification or tick mark of your account as Upwork and fiver gave you the same and better facility free of cost!
I'm deleting this app!
And posting my worst experience with it on LinkedIn

Date of experience: December 15, 2022
Colombia
1 review
0 helpful votes
Follow Dany N.
Unfollow Dany N.
Share Review
Report Review

Excellent help CHELSEA
December 15, 2022

Chelsea, you were a great help in the whole process of my verification as a freelancer, thank you very much for your attitude and service towards others

Date of experience: December 15, 2022
India
1 review
0 helpful votes
Follow Jainish M.
Unfollow Jainish M.
Share Review
Report Review

Finally did great job
December 15, 2022

Generated multiple tickets regarding change my email address and finally so many month my query is solved.

Date of experience: December 15, 2022
France
1 review
0 helpful votes
Follow Sébastien T.
Unfollow Sébastien T.
Share Review
Report Review

Kelly
December 15, 2022

Très bien et rapide... j'attends mon remboursement

Date of experience: December 15, 2022
GB
1 review
0 helpful votes
Follow Amanda L.
Unfollow Amanda L.
Share Review
Report Review

VAT on Invoices
December 15, 2022

The chat was very quick. Quick Response, professional and helpful

Date of experience: December 15, 2022
Ecuador
1 review
0 helpful votes
Follow Sandra N.
Unfollow Sandra N.
Share Review
Report Review

Preparing myself as a Freelance has led me to experience updated changes in my profile, and to be remotely prepared for any job in which I have competition, so far I have received several offers of tasks and jobs that have not been possible due to the fact that the Clients mostly offer to make a one-time, non-milestone payment, and others have asked for subscription payments. The support received by the platform when informing me of the interest of a client in contacting me through Telegram, they have given me instructions and recommendations, although it has not been very specific to my communication concerns with clients or in other cases the information arrives afternoon. There are many opportunities for improvement in which I am willing to collaborate considering that this platform connects us to the companies that require our services, although I am still waiting for my first job opportunity. Thanks.

Date of experience: December 15, 2022