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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was nice to talk with Chelsea, the questions in the interview were clear & understandable, no ambiguity. The guide & overall experience was very straightforward+ user-friendly.
Thanks
Excellent Service... I am happy with the final resolution given by the support team
She provided a warm experience and also, she shared relevant resources to use as a new freelancer! I didn't know it would be this personable. I expected a stoic, curt experience and I was completely wrong. She deserves praise and a raise!
It was really great experience, the amount of money was not that big but it was my first earning on freelancer.
After submitting the files to the client because after winning his contest, he didn't approve from his side. The support team contacted him and got back to me in less than 48 hrs I guess and the amount added to my balance.
The team is great, helpful and friendly and most importantly fast and professional.
Thanks a lot and looking forward to do more business on Freelancer.
I also activated the plus membership, wanted to cancel it and get a refund. He was so quick to help me with this.
Ranchhore was great to work with and did what I asked. He was flexible with the revisions, and I'm very happy with the end result. Great communication, quick results, fair price. Ranchhore was always available to help with everything. Thanks for the great work. Would hire again.
I have some problem and asked it using ticket.
Kevin R tried do his best for help me and now all fixed.
I really appreciate your help.
Hope his work good.
I try to complete my profile, sub education. But in the option, i don't find my university. So I try to contact freelancer support team at 25 December 2022 (in my local time). At 26 December, i've got the reply from that and i can complete my education profile.
It works very good, and has plenty of opportunities for jobs. I recommend this app, it is a great fast working app.
I got amazing help & great support very quickly. I feel freelancer.com marketplace is an excellent, trusted & secure worldwide marketplace. And it is essay and quick communication with clients. I'm very happy to get opportunity on freelancer.com biggest family. Thank you
My experience is beyond surreal, I hired a freelance, made a milestone verified my identity and done all required. They charged my card right away with not problems.
When time came for them to release the money to the freelance after he accomplished his task, they started finding excuses to not do so, they started asking me to upload again the identity verification picture, and did it 3 times, they after 10 days they accepted the identity verification and then they restricted my account, after 3 days they asked to justify a discrepancy between two cards I uploaded, the cards had no discrepancies, were both in my name, and with the same addess as in my ID card and on the same account also on my name and with the same address, one debit and one credit card. The freelance completed his job 10 days ago and I release the milestone since then but only when it was time to give the money they came up wth all the funds origine scruples, they had not scruples about frauds when it was time for them to charge the card.
They are the only fraud here around.
If you are a Freelance better stay away cause you will never know when you will be getting your hardly earned money.
If you are hiring somebody, you use a freelance because your time is required somewhere else, your time worth more than spending hours trying to get to solve the problem of the freelance not get paid. Actually I could have done the work myself with al the time I spent dealing with Freelancer's verification BS.
Last but not least their card verification system, despite the fact they ask you your currency they charge the card in a different currency so they ca charge a 17.19 dollars (in my case) for currency conversion even in a 0.52 dollars verification charge, obviously they forgot to mention that either and also they did the same even though they already added that same fee in the basic receipt so actually charge twice for the same service.
Never again will work with them
Kevin helped in getting refund for dormant account fee. I logged in after 3 years to my account to find I have been charged US$10 per month for last so many months.
I was going to close my Freelancer account but decided to contact "Support" team anyway.
I was quite happy that Kevin refunded account dormant fees and I can continue to use Freelancer site to post my new projects.
Thanks Kevin for doing a wonderful job!
Fast and helpfull support.simple but yet helpfull.he provided me also with links which i found important
It was a very good communication with Chelsea. I really very appreciated to her co-operation to verify my freelancer profile. Thank you!
It was nice meeting with chelsea. Discussed everything about me and my skills and freelancer projects.
It is the first time i have an interview so helpful for me. Thank you so much for having such as wonderfull imployees.
I had applied for the verified badge, and Chelsea was appointed for the process. From the moment she was appointed till the process got completed, Chelsea kept her patience with me and was respectful to my time and even accommodated me for my last minute rescheduling change. She is great and an asset to this platform.
She is nice and very supportive. She asked her question very politely and simple. Overall amazing experience with her. Finally she has verified my identity.
I needed assistance with respect to a refund of my deposit. The process was really smooth. I just emailed the support team my concern and got the full refund within 24hrs.
Freelancer.com Support was Great and helpful My issue resolved quickly
Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

