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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Nisar K.
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Interview was very smooth
December 27, 2022

It was nice to talk with Chelsea, the questions in the interview were clear & understandable, no ambiguity. The guide & overall experience was very straightforward+ user-friendly.
Thanks

Date of experience: December 26, 2022
India
1 review
0 helpful votes
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Excellent Service
December 27, 2022

Excellent Service... I am happy with the final resolution given by the support team

Date of experience: December 26, 2022
Georgia
1 review
0 helpful votes
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Chelsea WAS AWESOMEE!
December 27, 2022

She provided a warm experience and also, she shared relevant resources to use as a new freelancer! I didn't know it would be this personable. I expected a stoic, curt experience and I was completely wrong. She deserves praise and a raise!

Date of experience: December 26, 2022
Egypt
1 review
0 helpful votes
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Contest fee resolved matter
December 26, 2022

It was really great experience, the amount of money was not that big but it was my first earning on freelancer.

After submitting the files to the client because after winning his contest, he didn't approve from his side. The support team contacted him and got back to me in less than 48 hrs I guess and the amount added to my balance.
The team is great, helpful and friendly and most importantly fast and professional.
Thanks a lot and looking forward to do more business on Freelancer.

Date of experience: December 26, 2022
Georgia
1 review
0 helpful votes
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Helped me get a refund
December 26, 2022

I also activated the plus membership, wanted to cancel it and get a refund. He was so quick to help me with this.

Date of experience: December 26, 2022
Florida
1 review
0 helpful votes
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Tip calculator
December 26, 2022

Ranchhore was great to work with and did what I asked. He was flexible with the revisions, and I'm very happy with the end result. Great communication, quick results, fair price. Ranchhore was always available to help with everything. Thanks for the great work. Would hire again.

Date of experience: December 26, 2022
Ukraine
1 review
0 helpful votes
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Appreciate Kevin R's help.
December 26, 2022

I have some problem and asked it using ticket.
Kevin R tried do his best for help me and now all fixed.
I really appreciate your help.
Hope his work good.

Date of experience: December 25, 2022
Indonesia
1 review
0 helpful votes
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EXCELLENT
December 26, 2022

I try to complete my profile, sub education. But in the option, i don't find my university. So I try to contact freelancer support team at 25 December 2022 (in my local time). At 26 December, i've got the reply from that and i can complete my education profile.

Date of experience: December 25, 2022
Utah
1 review
0 helpful votes
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Great app!
December 26, 2022

It works very good, and has plenty of opportunities for jobs. I recommend this app, it is a great fast working app.

Date of experience: December 25, 2022
Bangladesh
1 review
0 helpful votes
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Account KYC verified
December 26, 2022

I got amazing help & great support very quickly. I feel freelancer.com marketplace is an excellent, trusted & secure worldwide marketplace. And it is essay and quick communication with clients. I'm very happy to get opportunity on freelancer.com biggest family. Thank you

Date of experience: December 25, 2022
Florida
1 review
1 helpful vote
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Borderline fraudulent
January 25, 2023

My experience is beyond surreal, I hired a freelance, made a milestone verified my identity and done all required. They charged my card right away with not problems.
When time came for them to release the money to the freelance after he accomplished his task, they started finding excuses to not do so, they started asking me to upload again the identity verification picture, and did it 3 times, they after 10 days they accepted the identity verification and then they restricted my account, after 3 days they asked to justify a discrepancy between two cards I uploaded, the cards had no discrepancies, were both in my name, and with the same addess as in my ID card and on the same account also on my name and with the same address, one debit and one credit card. The freelance completed his job 10 days ago and I release the milestone since then but only when it was time to give the money they came up wth all the funds origine scruples, they had not scruples about frauds when it was time for them to charge the card.

They are the only fraud here around.

If you are a Freelance better stay away cause you will never know when you will be getting your hardly earned money.
If you are hiring somebody, you use a freelance because your time is required somewhere else, your time worth more than spending hours trying to get to solve the problem of the freelance not get paid. Actually I could have done the work myself with al the time I spent dealing with Freelancer's verification BS.

Last but not least their card verification system, despite the fact they ask you your currency they charge the card in a different currency so they ca charge a 17.19 dollars (in my case) for currency conversion even in a 0.52 dollars verification charge, obviously they forgot to mention that either and also they did the same even though they already added that same fee in the basic receipt so actually charge twice for the same service.

Never again will work with them

Date of experience: December 25, 2022
Canada
1 review
0 helpful votes
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Thanks Kevin!
December 25, 2022

Kevin helped in getting refund for dormant account fee. I logged in after 3 years to my account to find I have been charged US$10 per month for last so many months.
I was going to close my Freelancer account but decided to contact "Support" team anyway.
I was quite happy that Kevin refunded account dormant fees and I can continue to use Freelancer site to post my new projects.
Thanks Kevin for doing a wonderful job!

Date of experience: December 25, 2022
Germany
1 review
0 helpful votes
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Very helpful
December 23, 2022

Fast and helpfull support.simple but yet helpfull.he provided me also with links which i found important

Date of experience: December 23, 2022
Bangladesh
1 review
0 helpful votes
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It was a very good communication with Chelsea. I really very appreciated to her co-operation to verify my freelancer profile. Thank you!

Date of experience: December 23, 2022
India
1 review
0 helpful votes
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Regarding Verified Application
December 23, 2022

It was nice meeting with chelsea. Discussed everything about me and my skills and freelancer projects.

Date of experience: December 22, 2022
Egypt
1 review
0 helpful votes
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It was agreat interview
December 23, 2022

It is the first time i have an interview so helpful for me. Thank you so much for having such as wonderfull imployees.

Date of experience: December 22, 2022
India
1 review
0 helpful votes
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A Great Experience
December 22, 2022

I had applied for the verified badge, and Chelsea was appointed for the process. From the moment she was appointed till the process got completed, Chelsea kept her patience with me and was respectful to my time and even accommodated me for my last minute rescheduling change. She is great and an asset to this platform.

Date of experience: December 22, 2022
India
1 review
0 helpful votes
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Amazing experience
December 22, 2022

She is nice and very supportive. She asked her question very politely and simple. Overall amazing experience with her. Finally she has verified my identity.

Date of experience: December 22, 2022
Virginia
1 review
0 helpful votes
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Smooth process
December 22, 2022

I needed assistance with respect to a refund of my deposit. The process was really smooth. I just emailed the support team my concern and got the full refund within 24hrs.

Date of experience: December 21, 2022
Egypt
1 review
0 helpful votes
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Freelancer.com Support was Great and helpful My issue resolved quickly

Thank you.

Date of experience: December 21, 2022