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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Excellent Customer service! Very patient and calm, and gave me good advice to help me be more successful on freelancer.com

Date of experience: December 29, 2022
India
1 review
0 helpful votes
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Great Experience
December 29, 2022

My experience is very good. She ask question very politely.

Date of experience: December 28, 2022
India
1 review
0 helpful votes
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An awesome experience
December 29, 2022

It's a place I would definitely recommend everyone to work. The projects they have is wonderful. I would say its just an amazing place to work. Clients are awesome as well as the staffs from freelancer.com are amazing. They always try to help no matter what the situation is.

Date of experience: December 28, 2022
India
1 review
0 helpful votes
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Great response from the team
December 29, 2022

It was explaining in very detail about all the queries I asked.

Date of experience: December 28, 2022
India
1 review
0 helpful votes
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Nice experience
December 29, 2022

Had a very pleasant experience discussing the process with Chelsea. She was also detailed oriented and helped me get quickly onboarded to the Verified program, by sharing some relevant links.

Date of experience: December 28, 2022
Egypt
1 review
0 helpful votes
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Very helpful
December 28, 2022

They are very helpful and respond quickly

Thank you

Date of experience: December 28, 2022
Pakistan
1 review
0 helpful votes
Follow Muhammad Shazad O.
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Very professional and good person.
December 28, 2022

My experience with Kelvin R. Was very good. He is a very good professional person in his work as assisted me in taking god decision to grow my career using Freelancer.com platform.

Date of experience: December 28, 2022
Turkiye
1 review
0 helpful votes
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Great conversation
December 28, 2022

It was a good and different experience. I m glad that i could be in close contact through this and thank you for your time.

Date of experience: December 28, 2022
Poland
1 review
0 helpful votes
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Very positive experience so far
December 28, 2022

The overall experience with Freelancer is very positive. The onboarding process is quite simple, there are a lot of options, and the staff is very friendly and helpful. The number of projects on the site is very high, and so is the competition. Thankfully there's a multi-step verification process that's gatekeeping the bigger projects from fake accounts.

Date of experience: December 28, 2022
Bangladesh
1 review
0 helpful votes
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Location Change
December 28, 2022

Great! The issue is resolved. The representative answered my questions well.

Date of experience: December 27, 2022
India
1 review
0 helpful votes
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Great Exoerience.
December 28, 2022

All tasks were well explained and carried forward in a smooth manner.

Date of experience: December 27, 2022
LA
1 review
0 helpful votes
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Awesome experience
December 28, 2022

She was so kind and the it was a pleasure talking with her.

Date of experience: December 27, 2022
Egypt
1 review
0 helpful votes
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Very helpful agent
December 28, 2022

The agent is very helpful and knows exactly how things going on

Date of experience: December 27, 2022
Egypt
1 review
0 helpful votes
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Account verification
December 28, 2022

They helped me to solve the limited account problem fast
Thank you

Date of experience: December 27, 2022
India
1 review
0 helpful votes
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Ralph has put really good effort to explain the benifits of promo plan.
In return has helped me alot.
Thank you for helping me

Date of experience: December 27, 2022
India
1 review
0 helpful votes
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Great service
December 27, 2022

I have not received OTP for registration of my mobile number.Than mail to freelancer than they solve my problem

Date of experience: December 27, 2022
India
1 review
0 helpful votes
Follow Sushmita D.
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I like freelancer.com because it has a very interactive environment. Even while working alone you don't feel lonely. The site is always abuzz with jobs, discussions, problem solving, and a fast and helpful support team.

Date of experience: December 27, 2022
Turkiye
1 review
0 helpful votes
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Meeting
December 27, 2022

Chelsea took great care of me and explained everything very clearly.

Date of experience: December 27, 2022
Egypt
1 review
0 helpful votes
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عند كل مشكله اجدهم يتواصلون معى حتى حل. المشكلة دون ملل و دائما يتعاونون معى حتى احقق هدفى لهم كل التقدير و الاحترام
كريسمس سعيد عليهم

Date of experience: December 27, 2022
Pakistan
1 review
0 helpful votes
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Verification
December 27, 2022

Very smooth and easy dealing, cooperated and explained everything - thank you.

Date of experience: December 26, 2022