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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Rina Z.
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I am very happy to get your help thank you my winner prize distribution is held I am not very happy because I can not solve many many problems thank you very much for helping me to do my work

Date of experience: January 3, 2023
IR
1 review
0 helpful votes
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More support for freelancers
February 2, 2023

In the event of a dispute between the employer and the freelancer, the freelancer site usually favors the employer.

Date of experience: January 3, 2023
India
1 review
0 helpful votes
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It is safe, We can rely on freelancer site.
Thank you so much for providing this amazing platform.

Date of experience: January 2, 2023
Arizona
1 review
0 helpful votes
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Great Serivice!
January 3, 2023

Chelsea was great and very helpful with the whole process.

Date of experience: January 2, 2023
Pennsylvania
1 review
0 helpful votes
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Jordan V solved the proble
January 2, 2023

I paid twice for the same project and now it is resolved. Thank you.

Date of experience: January 2, 2023
Brazil
1 review
0 helpful votes
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Magnificent support
January 2, 2023

I would like to congratulate the support of this platform and emphasize that I was very well attended by Frieda S. I feel grateful and satisfied with your support

Date of experience: January 2, 2023
Philippines
1 review
0 helpful votes
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Javier is polite and responds promptly, I have a good experienced with the chat support.

Date of experience: January 2, 2023
South Africa
1 review
0 helpful votes
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Scam or not
January 2, 2023

I always receive prompt response from freelancer. Your customer service is excellent.

Date of experience: January 2, 2023
Singapore
1 review
0 helpful votes
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Fast and to the point.
January 1, 2023

Kindly, friendly service rendered with no hiccups. Thank you again.

Date of experience: December 31, 2022
Pakistan
1 review
0 helpful votes
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Great Experience
December 31, 2022

I am very glad and thankful to the freelancer support team they are very supportive active and cooperative great work guys keep it up and all the best my best wishes to you stay safe.

Date of experience: December 31, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer support for newone
December 31, 2022

I am very satisfied on the support team of freelancer.com.

Date of experience: December 30, 2022
Indonesia
1 review
0 helpful votes
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Fast respond
December 30, 2022

You are proactive to ask if the problem is solved.

Date of experience: December 30, 2022
Portugal
1 review
0 helpful votes
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Super friendly and fast
December 30, 2022

I was very surprised by the speed and kindness of the support team. Very friendly, as it should be.

They helped me immediately. Thousend thanks

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Jordan V.
December 30, 2022

He effectively helped me and also considered my suggestion to improve freelance.com

Date of experience: December 29, 2022
India
1 review
0 helpful votes
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Jordan is actually a King
December 30, 2022

He not only explained to me the reason for the issue I am facing but also helped me a way out (sometimes result doesn't matter the path and intention does), I am hopeful we may resolve the issue this way.

Date of experience: December 29, 2022
Bangladesh
1 review
0 helpful votes
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Great Support.
December 30, 2022

They understand my situation and give me the right way. Thanks

Date of experience: December 29, 2022
VE
1 review
0 helpful votes
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The support chat was excelent
December 30, 2022

I need resolved a issue with a locked funds, i contact support always attend my doubts, finally when the problem was solved i contact again to request unlock, Jordan V. was diligent and kind on support me, five o five star.

Date of experience: December 29, 2022
India
1 review
0 helpful votes
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Thanks my issue has been sorted now
December 30, 2022

Thanks my issue has been sorted now, thank you for the help

Date of experience: December 29, 2022
GB
1 review
0 helpful votes
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Total support
December 29, 2022

I was in a very difficult situation regarding a project dispute. Mr. Jordan helped me a lot to keep me out of that bad situation. Thanks to him.

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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Was very helpful, explained why I received an email a d what I could do about it.

Date of experience: December 29, 2022