Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Numaan W.
Unfollow Numaan W.
Share Review
Report Review

The Assistance was Great
January 10, 2023

The Interview for the Verified account went smoothly. Chelsea was very cooperative

Date of experience: January 9, 2023
Turkiye
1 review
0 helpful votes
Follow Sinan R.
Unfollow Sinan R.
Share Review
Report Review

QUICK RETURN
January 9, 2023

Thank you to all the technical friends who informed me.

Date of experience: January 9, 2023
Argentina
1 review
0 helpful votes
Follow Yessica V.
Unfollow Yessica V.
Share Review
Report Review

Me encanta
January 9, 2023

Muy buena plataforma, me ayudó a conseguir trabajo lo cual no es poca cosa. Sugiero que cada freelance pueda gestionar sus ofertas, si compra una membresía por 50 ofertas y las quiere gastar en un día que lo haga y si necesita más se compre otra membresia más y así sucesivamente. Porque te las van acreditando de a una durante el mes.

Date of experience: January 9, 2023
Hong Kong
1 review
0 helpful votes
Follow Yu L.
Unfollow Yu L.
Share Review
Report Review

Great!
January 9, 2023

It solved my fund-lock problem immediately, it's great!

Date of experience: January 9, 2023
Argentina
1 review
0 helpful votes
Follow Marcelo L.
Unfollow Marcelo L.
Share Review
Report Review

Freelancer verification meeting
January 9, 2023

Excellent experience with Chelsea. She was very kind and told me how to proceed so that the interview was viable, even with my language difficulties. Excellent person and very professional! Thank you Chelsea!

Date of experience: January 8, 2023
France
1 review
0 helpful votes
Follow Ihor J.
Unfollow Ihor J.
Share Review
Report Review

Thanks a lot for your help. The problem was fixed very quickly.

Date of experience: January 8, 2023
Germany
1 review
0 helpful votes
Follow Houssem P.
Unfollow Houssem P.
Share Review
Report Review

Great support
January 7, 2023

Monthly dormant account fees refunded successfully.

Date of experience: January 7, 2023
South Africa
1 review
0 helpful votes
Follow Abdulkadir F.
Unfollow Abdulkadir F.
Share Review
Report Review

Apart from the prompt response, Judith was swift in handling the scam as well as giving me enough information on how to spot scams outside of the official Freelancer website.

Date of experience: January 6, 2023
India
1 review
0 helpful votes
Follow sonu R.
Unfollow sonu R.
Share Review
Report Review

Its really helpfull for me
January 6, 2023

From my side I wanna give big thumbs up to freelancer team.

Date of experience: January 6, 2023
India
1 review
0 helpful votes
Follow SANGEETA B.
Unfollow SANGEETA B.
Share Review
Report Review

We appreciate the freelancer team that always helps us to solve the problem.

Date of experience: January 5, 2023
Sweden
1 review
0 helpful votes
Follow Prem Y.
Unfollow Prem Y.
Share Review
Report Review

Harriet A was really helpful regarding an issue with the dormant account.

Date of experience: January 5, 2023
Spain
1 review
0 helpful votes
Follow Daniel I.
Unfollow Daniel I.
Share Review
Report Review

Nice verification with Chelsea V.
January 5, 2023

I passed a verification process with Chelsea. She was very kind and nice, making questions with respect and professionally.

Date of experience: January 5, 2023
Australia
1 review
0 helpful votes
Follow Jeff B.
Unfollow Jeff B.
Share Review
Report Review

Support feedback
January 5, 2023

Timely, and thorough and answered my question! Thank you so much for this.

Date of experience: January 5, 2023
Nicaragua
1 review
0 helpful votes
Follow Jason I.
Unfollow Jason I.
Share Review
Report Review

Not a good platform
February 3, 2023

This freelancer platform is not a good website page but the customer service they are!

Thanks Nash O for your assistance. Just hoping that my request get approve :)

Date of experience: January 4, 2023
Pakistan
1 review
0 helpful votes
Follow Faizan H.
Unfollow Faizan H.
Share Review
Report Review

Great Conversation
January 4, 2023

Great Conversation easy talk helpful and friendly nature

Date of experience: January 4, 2023
India
1 review
0 helpful votes
Follow Niken C.
Unfollow Niken C.
Share Review
Report Review

Chelsea is excellent
January 4, 2023

She is very friendly and co-operative i would appreciate she has very good patience

Date of experience: January 3, 2023
Pakistan
1 review
0 helpful votes
Follow Manthar C.
Unfollow Manthar C.
Share Review
Report Review

He is good supporter
January 4, 2023

We have a great conversation. He helped me about my issue and tried to solve it

Date of experience: January 3, 2023
Georgia
1 review
0 helpful votes
Follow Alfred G.
Unfollow Alfred G.
Share Review
Report Review

Payment on file
January 4, 2023

I was connected quickly and my concern got handled quickly

Date of experience: January 3, 2023
Argentina
1 review
0 helpful votes
Follow Luciana H.
Unfollow Luciana H.
Share Review
Report Review

Perfect assistans
January 3, 2023

Great! She solve all my problems, I was very worried but now everything its ok

Date of experience: January 3, 2023
AE
1 review
0 helpful votes
Follow Nass Z.
Unfollow Nass Z.
Share Review
Report Review

Very very helpful
January 3, 2023

I was happy with him and how well he explained the way forward

Date of experience: January 3, 2023