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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Prompt resolution
January 12, 2023

I want to share my appreciation for how quickly the issue was handled and sorted out by Jordan V.

Date of experience: January 12, 2023
Pakistan
1 review
0 helpful votes
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Freelancer Verified Badge
January 12, 2023

Jethro
Assist me regarding the verified badge
I am totally satisfied by his assistance
The package he have me was beyond my expectations
Thanks Jethro

Date of experience: January 12, 2023
India
1 review
0 helpful votes
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I faced some issues when I tried to verify my phone number. So I raised a support ticket then they helped me resolve my issue. Thank you so much for helping me.

Date of experience: January 12, 2023
GB
1 review
0 helpful votes
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I cant accept that I have paid £520, of which we only agreed £260, and I have got zero feedback or any work. I understand they way I setup the payment thing I shouldnt have done it that way but really ive hardly used the service at all, so i never thought it would be a auto accept payment thing. Either way, i have had no replys and no work done from the actual freelancer, and i cant now do anything to get this money back.

Date of experience: January 12, 2023
Pakistan
1 review
0 helpful votes
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Thank you
January 12, 2023

Support was great my issue was resolved i highly recommend to contact live support thank you

Date of experience: January 12, 2023
South Africa
1 review
0 helpful votes
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Video call for verification
January 12, 2023

Chelsea was professional and friendly and made the verification process enjoyable and easy.
I am finding the site to be easy to work on and look forward to getting more work from Freelancer.
Thank you so much!

Date of experience: January 12, 2023
Argentina
1 review
0 helpful votes
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A super nice girl
January 12, 2023

Chelsea was super kind and professional, I enjoyed or conversation and all the help she gave me!

Date of experience: January 11, 2023
India
1 review
0 helpful votes
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The funds in my account had disappeared. The support team informed me of dormant charges policy which was surprising to know but have helped me get the funds back as an exception. I'm grateful to have my money back.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Very fast and competent
January 11, 2023

The support always answered me Emails at the same day and did what they could to help me. They also gave me a very good explanation on why my account was blocked because I was too young.

Date of experience: January 11, 2023
India
1 review
0 helpful votes
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It was very nice talking to Chelsea today. She was courteous and professional and handled the whole process of verification diligently.

Date of experience: January 11, 2023
Egypt
1 review
0 helpful votes
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Thanks for your help
January 11, 2023

This experience was helpful and I'm glad I got refunded ;)

Date of experience: January 10, 2023
Kenya
1 review
0 helpful votes
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Verified Verification process
January 11, 2023

She took me through the verified processes and she was very professional and patient. It was a nice experience

Date of experience: January 10, 2023
India
1 review
0 helpful votes
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Indeed it was the best experience talking with Dear Chelsea. This is a good initiative from the freelancer to verify the profile using video to avoid and counter the fake profile.

Date of experience: January 10, 2023
Illinois
1 review
0 helpful votes
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Great
January 11, 2023

Everything was great!
Chelsea was very nice and clear.

Date of experience: January 10, 2023
GB
1 review
0 helpful votes
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Verification Success.
January 11, 2023

Chelsea was the member of staff that contacted me and we had issues connecting. The sound was not able to activate.
Fortunately, Chelsea informed me to use my mobile phone and we had a pleasant conversation during the verification process.
The meeting was very nice and informal, which helped me feel relaxed.
Thank you Chelsea.

Date of experience: January 10, 2023
Hong Kong
1 review
0 helpful votes
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Customer Service
January 11, 2023

I had a great experience chatting with one of the staff (Chelsea). Very professional and helpful.

Date of experience: January 10, 2023
Pakistan
1 review
0 helpful votes
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The Best agent Ever
January 10, 2023

I was stuck and worry about my membership but they clear all my worries

Date of experience: January 10, 2023
New York
1 review
0 helpful votes
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Great Service
January 10, 2023

Swift, quick, and effective customer service. We resolved a solution in a couple texts and we both were happy. Thanks freelancer

Date of experience: January 10, 2023
Sri Lanka
1 review
0 helpful votes
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Support
January 10, 2023

Well handled the support question i had, and helped me out of the issue i had

Date of experience: January 10, 2023
GB
1 review
0 helpful votes
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I got the assistance I needed
February 9, 2023

While I got assistance, it was not swift, and I needed to send different reminders.

Date of experience: January 10, 2023