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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
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Totally satisfied
January 17, 2023

Rox really helped me, I was pissed and really wanted to close my account and quit freelancer for good, but Rox really helped me thanks for him.

Date of experience: January 17, 2023
Portugal
1 review
0 helpful votes
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Support
January 17, 2023

Good supporting for this. Will use again, they are fast and helpful.

Date of experience: January 17, 2023
South Africa
1 review
0 helpful votes
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Zen M performance
January 17, 2023

Zen helped resolve my issue in a professional manner

Date of experience: January 16, 2023
India
2 reviews
1 helpful vote
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Awesome service
January 16, 2023

I get trouble updating my profile and Miss Guinevere gave me awesome support. She solve everything. Love the service

Date of experience: January 16, 2023
Pakistan
1 review
0 helpful votes
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Amazing experience
January 16, 2023

Its amazing experience and really enjoyed the conversation.

Date of experience: January 16, 2023
Pakistan
1 review
0 helpful votes
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Verification
January 16, 2023

It was a tough but excellent experience to get verified.

Date of experience: January 16, 2023
Spain
1 review
0 helpful votes
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Harriet was very communicative and helpful and eventually the problem was solved after contacting internally with the right team.

Date of experience: January 15, 2023
Pakistan
1 review
0 helpful votes
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Great experience
January 16, 2023

Freelancer staff was very cooperative. They helped and guide me throughout the verification process.

Date of experience: January 15, 2023
Egypt
1 review
0 helpful votes
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Resolved
January 16, 2023

I had a PayPal withdrawal issue that has been resolved by Lyndon S. Support Team.
Thanks again!

Date of experience: January 15, 2023
Chile
1 review
0 helpful votes
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Wonderful
January 16, 2023

Freelancer is easy to understand and there are so many opportunities to show us as a professional

Date of experience: January 15, 2023
Nigeria
2 reviews
0 helpful votes
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Fast
January 15, 2023

So stright and understandable. I will definitely recommend people seeking help through you guys. Thanks

Date of experience: January 15, 2023
India
1 review
0 helpful votes
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Perfect
January 15, 2023

Experience was too lengthy but amazing. I had faith on freelancer. But it too much response time.

Date of experience: January 14, 2023
Greece
1 review
0 helpful votes
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Refund
January 14, 2023

I had an excellent support when I asked for a refund. So no worries the whole process is risk free if your project cannot be completed. Totally reccomend to give it a try!

Date of experience: January 13, 2023
New York
1 review
0 helpful votes
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Had a question on how to reorder the portfolio submissions, it's not possible yet but they're working on adding it for a possible future request release.:-)

Date of experience: January 13, 2023
Guatemala
1 review
0 helpful votes
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Excelente
January 13, 2023

Excelente, todo el tiempo estuvieron pendiente hasta que resolvieron el inconveniente.

Date of experience: January 13, 2023
California
1 review
0 helpful votes
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Online help with issues
January 13, 2023

I was not able to access my account and Madeline was able to fix a technical login in issue that had to do we my error. Thank you.

Date of experience: January 13, 2023
Ukraine
1 review
0 helpful votes
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Wonderful Experience
January 13, 2023

I had a wonderful experience with the kind guy, Jethro which introduced me a lot of benefits of verified freelancer. I can't enough thank him properly.
I will make full use of this benefit in future.
Thanks again.

Date of experience: January 13, 2023
Kenya
1 review
0 helpful votes
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Harriet A
January 13, 2023

She was amazing, I would say from her texting, I felt cared for, come with card authenticating problems she quickly helped me figure out what the problems was, such a snappy solving problem person. Definitely a 5 star rating, she deserves a pay rise or better still a promotion

Date of experience: January 13, 2023
India
1 review
0 helpful votes
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So helpful and kind.
January 13, 2023

It was a great experience. We got it resolved some of issues and profile verification. Thanks

Date of experience: January 12, 2023
Egypt
1 review
0 helpful votes
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Amazing experience with chealsea
January 13, 2023

Amazing experience with chealsea she's explaining everything and i so proud to be a part of this platform

Date of experience: January 12, 2023