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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Wihendani V.
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It was so comfortable conversation, great articulation. :)

Date of experience: January 19, 2023
Kenya
1 review
0 helpful votes
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Freelancer Verified Program
January 20, 2023

Top-notch. Chelsea drove the interview in the most spectacular and seamless manner. Everything was crystal clear and professional. I would love to call her again, lol!

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Date of experience: January 19, 2023
Morocco
1 review
0 helpful votes
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The best
January 20, 2023

Great support it's a pleasure to meet you thank you

Date of experience: January 19, 2023
Canada
1 review
0 helpful votes
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Fast and reliable support team.
January 19, 2023

Regarding to the profile, I asked Kelly to help me, and he was great.
Kelly replied quickly, and checked all asap.
I am really happy to work with him.
Hope to get help with him again.

Date of experience: January 19, 2023
India
1 review
0 helpful votes
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Try to respond on time.
February 18, 2023

Your response time is very slow, it's a story of 20 days for a simple verification, I faced a lot of inconvenience.

Date of experience: January 19, 2023
Pakistan
1 review
0 helpful votes
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Excellent service
January 19, 2023

Solved my issue within 2 minutes, excellent service

Date of experience: January 19, 2023
Bangladesh
1 review
0 helpful votes
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Excellent Platform
January 19, 2023

Freelance.com is a excellent platform for the freelancer who is want to work with full freedom.

Date of experience: January 19, 2023
Norway
1 review
0 helpful votes
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Only good experience
January 19, 2023

The interview went fine. Chelsea was nice and friendly. She asked relevant questions and was aware of the topics discussed.

Date of experience: January 18, 2023
Pakistan
1 review
0 helpful votes
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Understandable
January 19, 2023

It's a nice experience. I was nervous but you try to ease me. Thanks for that

Date of experience: January 18, 2023
Washington
1 review
0 helpful votes
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Refund Request
January 18, 2023

Olivia was helpful, replied quickly via email and took care of my request in a timely manner.

Date of experience: January 18, 2023
Pakistan
1 review
0 helpful votes
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Awesome live support
January 18, 2023

Thanks for solving the issue on live chat. Awesome live support

Date of experience: January 18, 2023
Azerbaijan
1 review
0 helpful votes
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Gratitude for help Javier A.
January 18, 2023

I would like to thank you Javier A. For your help. Found the problem and quickly helped in solving the problem. Thanks!

Date of experience: January 18, 2023
PS
1 review
0 helpful votes
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Bad
February 17, 2023

Unfortunately, it was a very bad experience that did not fully inform me

Date of experience: January 18, 2023
Bangladesh
1 review
0 helpful votes
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Excellent
January 18, 2023

I was facing a problem with my account reactivation or password reset. It has been solved.

Date of experience: January 18, 2023
New York
1 review
0 helpful votes
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Good help
January 18, 2023

Easy and action is taken fast and accurate they always be there

Date of experience: January 18, 2023
Bangladesh
1 review
0 helpful votes
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Great Experience
January 18, 2023

First, I want to thank Freelancer.com to give me an opportunity to build my own career here. And it was a great experience to have the meeting *******@Chelsea V. Thanks to her for arranging the great meeting. She was a nice person

Date of experience: January 17, 2023
Cameroon
1 review
0 helpful votes
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Re-open account
January 18, 2023

My request was well handled by the support and my account has been reopened.

Thanks again.

Date of experience: January 17, 2023
VE
1 review
0 helpful votes
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As I mentioned above, my experience here is great, I'm not the kind of Freelancer that makes a lot of money here, but since I live in Venezuela is has been a great help to sort it out the situation my country lives and helping me earn a good money to live.

Date of experience: January 17, 2023
Spain
1 review
2 helpful votes
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Today I've got impressed with a kind support *******@JethroVerified at Freelancer Verified Staff.
He did kindly guide me to join the Verified Freelancer membership, and volunteered to solve my issue as well.
At the moment I'm getting limited by the Verification Center for my slippery of mind with VPN mistake.
With his warm support I would be able to get healthy back with my account.
I really admire him for his elegant support manner.
Thanks.

Date of experience: January 17, 2023
GB
1 review
0 helpful votes
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Excellent Support Team
January 17, 2023

I had an issue with a lengthy verification. As soon as I was messaged the general support team they provided great assistance.
The only reason I have not left a 5 star review is that the Verification Team is very slow to provide their service-far beyond the team they promised. The above excellent overall support team is worthy of 5 stars and more.

Date of experience: January 17, 2023