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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Excellent Review from Chelsea
January 24, 2023

Chelsea was very punctual, had an exceptionally good attitude, her questions were specific, and she was very friendly and cordial during the interview. I thank Chelsea for her time and patience during the interview.

Date of experience: January 23, 2023
Egypt
1 review
0 helpful votes
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Problem with a client
January 23, 2023

I had a problem with a client who didn't reply to me. The customer support have emailed him and now my problem is solved. Thanks

Date of experience: January 23, 2023
Kenya
1 review
0 helpful votes
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Acc Verification
January 23, 2023

I had to verify my identity which i did some time back, anyway the matter was solved even though it took loong!

Date of experience: January 23, 2023
Canada
1 review
0 helpful votes
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Great customer service
January 23, 2023

Jordan and later Kelly were kind enough to understand my situation and help me by providing me with a remedy immediately. Really helps to build trust in a website I have liked working with for a long time!

Date of experience: January 23, 2023
Turkiye
1 review
0 helpful votes
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Successful!
January 23, 2023

Thanks for support. He exhibited a problem-oriented approach.

Date of experience: January 23, 2023
Pakistan
1 review
0 helpful votes
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It was a really good experience talking to her. It really helped me out understanding more about the freelancer.

Cheers to the Chelsea! Keep up the good work.

Date of experience: January 23, 2023
India
1 review
0 helpful votes
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Nice to talk with her.
January 23, 2023

She is very attentive and precise with her question.

Date of experience: January 22, 2023
VE
1 review
0 helpful votes
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Blocked withdrawal solution
January 22, 2023

I had a problem with a withdrawal of money, it was blocked for security reasons, the support helped me and guided me, we could not solve the problem, but they offered me a solution and I accepted it, they refunded my money and gave me compensation, on membership, a good deal, thanks

Date of experience: January 22, 2023
Hawaii
1 review
0 helpful votes
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Positive Resolution
January 22, 2023

It took some time to get our issue resolved, but at the end, all is good. I hope, eventually, freelancer.com provides a tool for client's evaluation of a SEALED contests without the need to share an access to an employer's account.
Again, thank you for working with us and for a positive resolution.

Date of experience: January 21, 2023
Malaysia
1 review
0 helpful votes
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I recently had an issue with a deposit refund and reached out to the Freelancer Support Team for assistance. I was impressed with the prompt and professional service I received from the team. They were able to resolve my issue quickly and kept me updated throughout the process. The support team member, Lyndon S., was particularly helpful and went above and beyond to ensure my satisfaction. I am very pleased with my experience and would highly recommend Freelancer to anyone in need of a reliable platform for freelance work.

Date of experience: January 21, 2023
New York
1 review
0 helpful votes
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Quick response
January 22, 2023

Solve the refund problem very quick. Knowledgeable,

Date of experience: January 21, 2023
Armenia
1 review
0 helpful votes
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Support team
January 21, 2023

They always respond very accurately. The only thing is that sometimes it is done with a little delay.

Date of experience: January 21, 2023
Morocco
1 review
0 helpful votes
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Great support
January 20, 2023

Quick to respond and easy to understand, your communication style is clear and efficient. Thank you.

Date of experience: January 20, 2023
Argentina
1 review
0 helpful votes
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Give Kevin R. A raise!
January 20, 2023

Kevin R.'s support was exceptional. Our chat was cordial, concise and to the point making my issue easy to resolve. Thank you Kevin!

Date of experience: January 20, 2023
Bangladesh
1 review
0 helpful votes
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I'm very appreciate with Maine's service. It was quick and perfect solution. Thanks again.

Date of experience: January 20, 2023
Wisconsin
1 review
0 helpful votes
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Professional service
January 20, 2023

My experience was professional and direct to a solution path. I hope to have a full solution and good communication as promised to complete this great experience.

Date of experience: January 19, 2023
Virginia
1 review
0 helpful votes
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Great Experience!
January 20, 2023

He is a good supporter!
He explained in detail how I should deal with the dispute. Thank you very much!

Date of experience: January 19, 2023
Indonesia
1 review
0 helpful votes
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It was so comfortable conversation, great articulation. :)

Date of experience: January 19, 2023
Kenya
1 review
0 helpful votes
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Freelancer Verified Program
January 20, 2023

Top-notch. Chelsea drove the interview in the most spectacular and seamless manner. Everything was crystal clear and professional. I would love to call her again, lol!

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Date of experience: January 19, 2023
Morocco
1 review
0 helpful votes
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The best
January 20, 2023

Great support it's a pleasure to meet you thank you

Date of experience: January 19, 2023