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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good interview
February 1, 2023

It is real good interview.As a verified freelancer interview it is good.

Date of experience: January 31, 2023
Pakistan
1 review
0 helpful votes
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Fully Satisfied
January 31, 2023

I am happy to get a response from freelancer Ross. I will become more happy when my issue is resolved. Thank you for your response.

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Date of experience: January 31, 2023
Pakistan
1 review
0 helpful votes
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Quick, friendly & precise.
January 31, 2023

Berry was very friendly and asked all the details very nicely. Overall had a nice experience with Berry.

Date of experience: January 31, 2023
Sri Lanka
1 review
0 helpful votes
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My refund request
January 31, 2023

I had to terminate a project based on a client request. After contacting the freelancer staff, they openly refunded me the project fees, although it was a non-refundable fee.

Date of experience: January 31, 2023
GB
1 review
0 helpful votes
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Freelancer places importance on the verification process to ensure all freelance assignments are completed by verified freelancers on this platform. I think this points to a platform where integrity is key and clients feel confident and comfortable in placing their projects for professional freelancers to work on. Thank you Chelsea for your professionalism and integrity, it is much appreciated.

Date of experience: January 31, 2023
Sri Lanka
1 review
0 helpful votes
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Help to me for payment verification
January 31, 2023

Give me the excellent service.Again thanks for you.

Date of experience: January 31, 2023
Egypt
1 review
0 helpful votes
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Professional attitude and communication, I liked the way Rusell handle the issue and wish a good luck for him.

Date of experience: January 31, 2023
India
1 review
0 helpful votes
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Freelancer Platform
January 31, 2023

Hello,

Greetings!

Clear communication and a quick response for the queries from freelancer staff.

Thanks

Date of experience: January 30, 2023
India
1 review
0 helpful votes
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Russell V
January 31, 2023

Advised regarding the payment very well
Thanks. Also share the guidelines regarding payment and fraud transactions

Date of experience: January 30, 2023
India
1 review
0 helpful votes
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I am happy that freelancer team resolve my issue very quickly

Date of experience: January 30, 2023
India
1 review
0 helpful votes
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Amazing experience
January 31, 2023

It was awesome and interacting with Chelsea was very positive and comfortable. Thumbs to freelancer

Date of experience: January 30, 2023
India
1 review
0 helpful votes
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Its a great experience
January 31, 2023

I had a great interview call experience with Chelsea. She guided me, point out in details what I need to do and how should I grow my business. Overall it was a nice conversation.
Thank you.

Date of experience: January 30, 2023
India
1 review
0 helpful votes
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Kelly is good supporter
January 31, 2023

It was good experience with kelly thanks for assist me about my membership renew plan

Date of experience: January 30, 2023
Alabama
1 review
0 helpful votes
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Quick and Easy
January 31, 2023

Easy process - also liked that it did not take up much time. Would have been nice to have been able to pick a time closer to when I payed the fee but glad to have it done.

Date of experience: January 30, 2023
GB
1 review
0 helpful votes
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Awesome Support
January 30, 2023

Maine has guided me very well and has resolved my identity issue.
Thanks for your quick support

Date of experience: January 30, 2023
Egypt
1 review
0 helpful votes
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Good support
January 30, 2023

Treating the client right.and know how to solve problems

Date of experience: January 30, 2023
Argentina
1 review
0 helpful votes
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All Fine
January 30, 2023

Very quick response and everything went very well. Thanks for the attention

Date of experience: January 30, 2023
Saudi Arabia
1 review
0 helpful votes
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I wanted to inquire about my profile rating percentages and the factors which affected it.
* Patiently heard to all my queries.
* Found out the factors and causes and made it clear to me all one by one.
* Suggested remedies and immediately took action for what he could have.

Date of experience: January 30, 2023
Italy
1 review
0 helpful votes
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Great Staff
January 30, 2023

Anytime i had deal with the freelancer staff it was a pleasure: kind, friendly and above all efficient.

Date of experience: January 30, 2023
Denmark
1 review
0 helpful votes
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Great Support
January 30, 2023

The supporter was very helpfull and know what he was talking about, and could help me within short time.

Date of experience: January 30, 2023