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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Verified Freelancer
February 3, 2023

Its very nice to talk with Chelsea. She is clear with the questions and explained the process

Date of experience: February 2, 2023
India
1 review
0 helpful votes
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Great job done by representative
February 3, 2023

It was a wonderful experience with the executive he/she was very quick and helpful. Great customer experience

Date of experience: February 2, 2023
Canada
1 review
0 helpful votes
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Judith J./ support
February 3, 2023

I would like to thank Judith for the support i received. My questions were answered with details, i appreciate.

Date of experience: February 2, 2023
Pakistan
1 review
0 helpful votes
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Very excellent
February 2, 2023

My experience is good with freelancer support and the guy good treat to me

Date of experience: February 2, 2023
Egypt
1 review
0 helpful votes
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Professional
February 2, 2023

It was smooth and professional process.
Thank you for your time.

Date of experience: February 2, 2023
India
1 review
0 helpful votes
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I liked talking to him and he understood my problem and helped me to solve it and I am satisfied with his answer

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Date of experience: February 2, 2023
Poland
1 review
0 helpful votes
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Harriet A.
February 2, 2023

Very helpful and kind person, my case was taken cared of quickly, efficiently, professionally and with care.

Date of experience: February 2, 2023
India
1 review
0 helpful votes
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Freelancer Recognizes Talented People
February 2, 2023

Its a wonderful experience to have a chat with Ms. Chelsea for verified freelancer. We discussed my travel with freelancer.com from the day I enrolled till date. The questions raised by her are clear and apt.

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Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Cordial and Professional
February 2, 2023

Talking to Chelsea was quick, efficient, and pleasant. She gave me some tips and tricks for my profile and verified me after asking me detail questions, which I appreciate.

Date of experience: February 1, 2023
Pennsylvania
1 review
0 helpful votes
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I was just interviewed by Chelsea for verified status at Freelancer and she did a great job asking me good questions to make sure I'm actually qualified to have verified status. She was kind, spoke clearly and also answered questions I had. A great asset to the Freelancer staff!

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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SCAM ALERT!
March 3, 2023

SCAM ALERT! - A Freelancer must have got hold of my credit card details by fraudulent means. I had two charges on my card from Freelancer.com and I have never used their services. Fortunately, my bank alerted me and checked to see if the transactions were authorized.

Date of experience: February 1, 2023
VE
1 review
0 helpful votes
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Muchas gracias
February 1, 2023

Muchas gracias por la atención, y la repuesta fue muy rápida, agradecida como siempre.

Date of experience: February 1, 2023
Mexico
1 review
0 helpful votes
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Verified badge interview
February 1, 2023

It took a few more days than I hoped to get to the interview, but it was pleasant talking with Barry

Date of experience: February 1, 2023
India
1 review
0 helpful votes
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Good platform for job hunting.
February 1, 2023

There are lots of platform providing jobs. Buts Freelancer.com is one of the best. The only downside is there are scammers providing fake jobs and asking for money. Please do something about it.

Date of experience: February 1, 2023
Pakistan
1 review
0 helpful votes
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Classic
February 1, 2023

Awesome dealing and highly cooperative teams to provide support in public regards

Date of experience: February 1, 2023
India
1 review
0 helpful votes
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Excellent Interview
February 1, 2023

I am glad that the process of a verified freelancer involved such good process which includes technical validation, subject knowledge and about projects as well. Good to recollect and prove ourself. Nice discussion.

Date of experience: February 1, 2023
India
1 review
0 helpful votes
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Chelsea, is very polite and it was good communication

Date of experience: January 31, 2023
Ethiopia
1 review
0 helpful votes
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Very supportive
February 1, 2023

Mr. Harriet has helped me through my payment authentication and I didn't even had to wait for long. Thank you.

Date of experience: January 31, 2023
India
1 review
0 helpful votes
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Call went perfectly
February 1, 2023

Camera was supposed to work perfectly but there was some connectivity issue she gave me time to fix patiently, Thank you Chelsea highly appreciate :)

Date of experience: January 31, 2023
Pakistan
1 review
0 helpful votes
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Excellent experiece
February 1, 2023

Everything was perfect. It was good experience with Chelsea.

Date of experience: January 31, 2023