Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
Follow Michael X.
Unfollow Michael X.
Share Review
Report Review

Great verification experience with Chelsea. She was professional, and informative.

Date of experience: February 6, 2023
Iraq
1 review
0 helpful votes
Follow Miran D.
Unfollow Miran D.
Share Review
Report Review

Verified by freelancer
February 6, 2023

It was a good experience for me to work with it...

Date of experience: February 6, 2023
Pakistan
1 review
0 helpful votes
Follow Shariq Q.
Unfollow Shariq Q.
Share Review
Report Review

Friendly and Helpful
February 6, 2023

Maine was an amazing agent. She was indeed help and friendly over the chat. She knew my problem and resolved it in minutes.

Date of experience: February 6, 2023
Argentina
1 review
0 helpful votes
Follow Lorenzo A.
Unfollow Lorenzo A.
Share Review
Report Review

Freelance interview
February 6, 2023

It was a really well experience, it's like an enterprise interview.

Date of experience: February 6, 2023
Morocco
1 review
0 helpful votes
Follow Zakaria Y.
Unfollow Zakaria Y.
Share Review
Report Review

Online support for account disruption
February 6, 2023

The support team were excellent at solving all pending issues and have done very well in there intervention, in a professional and grate manner...

Date of experience: February 6, 2023
Pakistan
1 review
0 helpful votes
Follow Sayam R.
Unfollow Sayam R.
Share Review
Report Review

Excellent
February 6, 2023

I experienced Assistance at all. It was really quick

Date of experience: February 6, 2023
India
1 review
0 helpful votes
Follow Sambhu P.
Unfollow Sambhu P.
Share Review
Report Review

Awesome
February 6, 2023

It was nice to talk with Chelsea. Thank you for explaining all aspects of the verified program.

Date of experience: February 6, 2023
Turkiye
1 review
0 helpful votes
Follow Kamran U.
Unfollow Kamran U.
Share Review
Report Review

Fast and helpful
February 6, 2023

I needed to change my location and i didnt find it from settings i just needed to verify my mobile number

Date of experience: February 6, 2023
India
1 review
0 helpful votes
Follow Amit C.
Unfollow Amit C.
Share Review
Report Review

I had a great experience talking with freelancer staff Chelsea V. She was very supportive. Thanks.

Date of experience: February 6, 2023
Bangladesh
1 review
0 helpful votes
Follow Jannatul Ferdous K.
Unfollow Jannatul Ferdous K.
Share Review
Report Review

Withdraw issue
February 6, 2023

It was good. Thank you so much. Mr Rox understand my problem. He was very frankly. Thank you so much again.

Date of experience: February 5, 2023
India
1 review
0 helpful votes
Follow Md P.
Unfollow Md P.
Share Review
Report Review

Very Good
February 5, 2023

I have asked discount for membership plan and he has helped me lots! Thank you again...

Date of experience: February 4, 2023
Tunisia
1 review
0 helpful votes
Follow samuel Q.
Unfollow samuel Q.
Share Review
Report Review

Lightning-Fast Resolution
February 5, 2023

I recently had the pleasure of experiencing the lightning-fast support from the Freelancer team. I reached out with an issue regarding my KYC process and was impressed by the speed at which my concern was resolved. Within just one day, I received a notification that my account verification had been approved.

The Freelancer support team is to be commended for their prompt and efficient resolution of my issue. Their professional and dedicated approach to customer service made the process stress-free, and I am grateful for the exceptional support.

Sincerely,
Samuel Tshibangu

Date of experience: February 4, 2023
Colombia
1 review
0 helpful votes
Follow Juan P.
Unfollow Juan P.
Share Review
Report Review

5 Star ok!
February 4, 2023

Thank you Kelly for the refund request! I am looking forward for the refund on my end

Date of experience: February 4, 2023
North Carolina
1 review
0 helpful votes
Follow Lisa E.
Unfollow Lisa E.
Share Review
Report Review

Thank you
February 4, 2023

Kevin R. Was professional and respectful when I contacted live support via chat. He checked in with the verification team to check why my KYC verification has not been verified yet. The verification was supposed to take 2-3 days. It had been a week. With in approx an hour my verification was done. Thank you.

Date of experience: February 4, 2023
Bangladesh
1 review
0 helpful votes
Follow Md. Abu Hena B.
Unfollow Md. Abu Hena B.
Share Review
Report Review

2 years experience with freelancer
February 4, 2023

I have joined freelancer.com in March 2021. I have learned logo design. I want to be a top rated freelancer. I wish freelancer.com will help me to reach my goal.

Date of experience: February 3, 2023
AE
1 review
0 helpful votes
Follow Ans B.
Unfollow Ans B.
Share Review
Report Review

It was easy and helpful
February 3, 2023

My refund process went so easy with Harriet.A special thanks to him

Date of experience: February 3, 2023
Argentina
1 review
0 helpful votes
Follow Dino H.
Unfollow Dino H.
Share Review
Report Review

Excellent!
February 3, 2023

I felt totally respected and appreciated by freelance representative. Really nice to know that you have such a great team with you freelancer. Cheers to you!

Date of experience: February 3, 2023
Pakistan
1 review
0 helpful votes
Follow Ayesha C.
Unfollow Ayesha C.
Share Review
Report Review

Really Really Great Freelancer.com
February 3, 2023

I Really love this platform. Always this platform give me best

Date of experience: February 3, 2023
India
1 review
0 helpful votes
Follow Santanu W.
Unfollow Santanu W.
Share Review
Report Review

Freelancer Verified Interview Event
February 3, 2023

Really great Interview. First, he asked me a few questions regarding my skills and then i answered properly and he active my badge instantly.

Date of experience: February 3, 2023
Viet Nam
1 review
0 helpful votes
Follow Way M.
Unfollow Way M.
Share Review
Report Review

Recommand project in Recent Updates is a pretty awesome feature, but why keep push 'php' keyword project to me, that I don't have any information talk about php, that may almost 90% recomanded projects not match to me.
And in Proposals, in my opinion, that should have more tags or recent status to show difference.
May a filter for client will be better, or it seems all the same in so much proposals if you don't look at the Description.
Even you do, the description seem so long and personal, not good for quick browse.

Date of experience: February 3, 2023