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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Freelancer's Home
February 14, 2023

I was very unfamiliar with this environment before. But in relation to the website, I consider this place to be my workplace and I spend time there every day.

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Date of experience: February 13, 2023
India
1 review
0 helpful votes
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Verified Freeelancer interview
February 14, 2023

My experience was great! He was very helpful and polite.

Date of experience: February 13, 2023
Pakistan
1 review
0 helpful votes
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Excellent
February 14, 2023

It was wonderful talking to Barry. He was right on time and is a true professional. I made him wait but he still was so nice and helped me sending another link for my ease.

Thank you.

Date of experience: February 13, 2023
Cote D'ivoire
1 review
0 helpful votes
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The support team is very responsive and provided clarified information on how to get my concern addressed

Great team. Keep it up!

Date of experience: February 13, 2023
Algeria
1 review
0 helpful votes
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Refunding the rejected project fees
February 13, 2023

The project milestone was rejected by mistake, so I wanted to refund my fees, Maine M. Helped me in this and was so generous helping me thank you so much, you are such an amazing team

Date of experience: February 13, 2023
Ukraine
1 review
0 helpful votes
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Kevin 's service
February 13, 2023

It was very good his support.
He was very polite.
Recommend A++

Date of experience: February 13, 2023
Bangladesh
1 review
0 helpful votes
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Thanks you so much
February 13, 2023

Very professional and friendly support, also very prompt in communication

Date of experience: February 13, 2023
Brazil
1 review
0 helpful votes
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Great!
February 13, 2023

Barry didn't give up and helped me until we could finish the interview! Thanks for your patience!

Date of experience: February 13, 2023
GB
1 review
0 helpful votes
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Verification
February 13, 2023

Chelsea V. was very nice and polite, she also had some good advices how to improve my freelancer account.

Date of experience: February 13, 2023
Libya
1 review
0 helpful votes
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Good response
February 13, 2023

Nice handle by freelancer customer services.

Thank u all.

Date of experience: February 13, 2023
Egypt
1 review
0 helpful votes
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Amazing service
February 13, 2023

Indeed I found your service to be complete and on time, thank you

Date of experience: February 13, 2023
France
1 review
0 helpful votes
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Satisfied with customer service
February 13, 2023

My problem was resolved quickly, I had a service member with me the whole time. Thanks to Freelancer for helping me

Date of experience: February 13, 2023
Pakistan
1 review
0 helpful votes
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I really enjoyed the interview process and it was really good.

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Date of experience: February 13, 2023
India
1 review
0 helpful votes
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It was awesome
February 13, 2023

Chelsea is very polite he assist me well! She talk to me very professional way and I have a verified badge now!

Date of experience: February 12, 2023
India
1 review
0 helpful votes
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Good Support experience
February 13, 2023

Had a good support experience this time around. Thank you for the support.

Date of experience: February 12, 2023
Pakistan
1 review
0 helpful votes
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Freelancer Verified Badge Help
February 13, 2023

It was a great experience with Chelsea. She helped me and guide me through whole process and how it work.

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Date of experience: February 12, 2023
California
1 review
0 helpful votes
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Excellent Service!
February 13, 2023

It was a good experience. They took care of my request very well.
GN

Date of experience: February 12, 2023
Cameroon
1 review
0 helpful votes
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Verification process
February 13, 2023

Jethro helped me apply for verification which is needed for me to withdraw funds from freelancer.

Date of experience: February 12, 2023
Indonesia
1 review
0 helpful votes
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New Freelancer
February 12, 2023

I'm a new freelancer user, for freelancer online work. A suitable place for online freelance seekers, it's just that not a few do not comply with regulations, so you need to be more thorough and careful when you get a job offer. The Freelancer team is very supportive and responds quickly to handling matters related to inconvenience and user discrepancies in interactions at Freelancer.

Besides that, applying for jobs online is limited, there needs to be a certain point in order to continue searching. Hopefully, in the future, the limit on the number of job applications can be wider and not limited. That's the reason I gave it 4 stars.

Date of experience: February 12, 2023
AE
1 review
0 helpful votes
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Problem resolved
February 12, 2023

Problem resolved quickly and kelly V was so professional

Date of experience: February 12, 2023