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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Peru
1 review
0 helpful votes
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It feels good to be heard.
February 17, 2023

I had some issues regarding locked funds that generated additional issues in my account that were affecting me besides not being my fault. After exchanging a few emails over the course of some days, finally I got heard and the situation was understood so it was resolved. Thank you again.

Date of experience: February 16, 2023
South Africa
1 review
0 helpful votes
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Splendid
February 16, 2023

You guys helped me in every way making sure I'm not left behind, checking up on me and sending updates about my project. This is one of the best website and my best experience ever

Date of experience: February 16, 2023
Spain
1 review
0 helpful votes
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It was great to conduct the verification with Chelsea, she was very professional and to the point.

Date of experience: February 16, 2023
Argentina
1 review
0 helpful votes
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Excelllent support!
February 16, 2023

Great experience overall and it was super quick as well, you did a great job here. Thanks :)

Date of experience: February 16, 2023
Brazil
1 review
0 helpful votes
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JethroVerified
February 15, 2023

Very professional and dedicated, I wanted to Verified for a long time but didn't had the money, but Jethro was able to offer me a good offer and convinced me to join.

Date of experience: February 15, 2023
Colombia
1 review
0 helpful votes
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Excelente servicio
February 15, 2023

Tenia una solicitud y la respuesta fue optima y en pco tiempo, solucionando mi situación de forma inmediata y de manera amable.

Date of experience: February 15, 2023
Pakistan
1 review
0 helpful votes
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Excellent Support Staff
February 15, 2023

I am a vetern Upwork Freelancer who returned to Freelancer.com after 12 years. As soon as I started bidding for projects, I got contacted by Freelancer.com staff who guided me how I can take most benefit from the platform. Another thing I noticed, clients on Freelencer.com are more responsive, they open bids unlike Upwork where clients post the projects and never come back.

Date of experience: February 15, 2023
India
1 review
0 helpful votes
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Very Good Interview for verification
February 15, 2023

Very Good Interview for Verification. Some basic questions asked which are very necessary in working.

Date of experience: February 15, 2023
Philippines
1 review
0 helpful votes
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Verified Freelancer Interview
February 15, 2023

I would like to get verified badge and barry is very kindness man.
I am really happy to work on this platform with great stuff's help like barry.

Thanks

Date of experience: February 15, 2023
Bangladesh
1 review
0 helpful votes
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Supper fast
February 15, 2023

Thanks for your support.Its take so fast to solve my problem.Reealy I don't belive that but it happen in few time.

Date of experience: February 14, 2023
Indonesia
1 review
0 helpful votes
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Very fun comunication
February 15, 2023

Very fun and very good communication. I love it. And can help all my difficulties in language

Date of experience: February 14, 2023
Pakistan
1 review
0 helpful votes
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Excellent Services
February 15, 2023

I had concern regarding project reviews,rating and deadline, he sorted out all the matters and rating /review reactivated immediatly and submitted an email to my client regarding deadline extension. I am satisfied with this help. A+

Date of experience: February 14, 2023
Bangladesh
1 review
0 helpful votes
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Blue Badge Verification
February 14, 2023

Very easy and Thank you so much, especially Chelsea. She helped a lot!

Thanks again and have a great day! :)

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Date of experience: February 14, 2023
Ecuador
1 review
0 helpful votes
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Excelente
February 14, 2023

Me ayudaron con el reembolso de mi fondo ya que no fue necesario el trabajo con otro desarrollador

Date of experience: February 14, 2023
Bangladesh
1 review
0 helpful votes
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Funds locked Problem solve
February 14, 2023

They are really very helpful. They always response quickly. And always give importance to the sellers. Thank you very much Freelancer support team.

Date of experience: February 14, 2023
India
1 review
0 helpful votes
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Great Interview
February 14, 2023

Excellent.
Thank you very much for providing me a Blude badge to make my profile verified freelancer.

Date of experience: February 14, 2023
TW
1 review
0 helpful votes
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The credit card authentication doesn't support my local currency. It took me 3 weeks back and forth to sort this out. I appreciate the help from Freelancer support team. The design and workflow about credit card authentication need to be reviewed and improved for users worldwide.

Date of experience: February 14, 2023
California
1 review
0 helpful votes
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Smooth experience
February 14, 2023

The call was short, to the point, and it was great. All my questions were answered, there were no hang ups, and I got what I was looking for.

Date of experience: February 14, 2023
Pakistan
1 review
0 helpful votes
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It was very good.
February 14, 2023

It was my first interaction with verification team, was very good with Chelsea to have video chat session.

Date of experience: February 14, 2023
Israel
1 review
0 helpful votes
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Harriet A made the difference
February 14, 2023

After awarding contest prize by mistake. Harrient A assisted me to resolve isue, calm, patient, and proffesional.

Please add another final confirmation step before awarding prizes

Date of experience: February 13, 2023