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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had some issues regarding locked funds that generated additional issues in my account that were affecting me besides not being my fault. After exchanging a few emails over the course of some days, finally I got heard and the situation was understood so it was resolved. Thank you again.
You guys helped me in every way making sure I'm not left behind, checking up on me and sending updates about my project. This is one of the best website and my best experience ever
It was great to conduct the verification with Chelsea, she was very professional and to the point.
Great experience overall and it was super quick as well, you did a great job here. Thanks :)
Very professional and dedicated, I wanted to Verified for a long time but didn't had the money, but Jethro was able to offer me a good offer and convinced me to join.
Tenia una solicitud y la respuesta fue optima y en pco tiempo, solucionando mi situación de forma inmediata y de manera amable.
I am a vetern Upwork Freelancer who returned to Freelancer.com after 12 years. As soon as I started bidding for projects, I got contacted by Freelancer.com staff who guided me how I can take most benefit from the platform. Another thing I noticed, clients on Freelencer.com are more responsive, they open bids unlike Upwork where clients post the projects and never come back.
Very Good Interview for Verification. Some basic questions asked which are very necessary in working.
I would like to get verified badge and barry is very kindness man.
I am really happy to work on this platform with great stuff's help like barry.
Thanks
Thanks for your support.Its take so fast to solve my problem.Reealy I don't belive that but it happen in few time.
Very fun and very good communication. I love it. And can help all my difficulties in language
I had concern regarding project reviews,rating and deadline, he sorted out all the matters and rating /review reactivated immediatly and submitted an email to my client regarding deadline extension. I am satisfied with this help. A+
Very easy and Thank you so much, especially Chelsea. She helped a lot!
Thanks again and have a great day! :)
They are really very helpful. They always response quickly. And always give importance to the sellers. Thank you very much Freelancer support team.
Excellent.
Thank you very much for providing me a Blude badge to make my profile verified freelancer.
The credit card authentication doesn't support my local currency. It took me 3 weeks back and forth to sort this out. I appreciate the help from Freelancer support team. The design and workflow about credit card authentication need to be reviewed and improved for users worldwide.
The call was short, to the point, and it was great. All my questions were answered, there were no hang ups, and I got what I was looking for.
It was my first interaction with verification team, was very good with Chelsea to have video chat session.
After awarding contest prize by mistake. Harrient A assisted me to resolve isue, calm, patient, and proffesional.
Please add another final confirmation step before awarding prizes
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

