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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Profile verification
February 20, 2023

It was an easy and good experience while having a profile verification interview with Chelsea.

Date of experience: February 20, 2023
Bangladesh
1 review
0 helpful votes
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Great Experience
February 20, 2023

The platform is great and easy to work. I have have been working on Freelancer for about 7 years.

Date of experience: February 20, 2023
Pakistan
1 review
0 helpful votes
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Account deletion
February 20, 2023

The person on the support team was really helpful.

Date of experience: February 20, 2023
Bangladesh
1 review
0 helpful votes
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Ralph freelancer staff.
February 20, 2023

Ralph helped me buy a membership that allowed me to continue to bid and build my freelancer career. Many many thanks to Ralph.

Date of experience: February 20, 2023
Algeria
1 review
0 helpful votes
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Big Thanks to you Support
February 20, 2023

Always here for me yes the support is really what we need on your website. Always quick to answer and the most important is you protecting your freelancers and this is why im always here to work in your platform. Thank you Support for all your help.

Date of experience: February 19, 2023
Pakistan
1 review
0 helpful votes
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My project payment was locked
February 19, 2023

My project payment was locked due to misunderstanding with client, but after talk to client I approch the support team to resolve this matter, and they done it in a very efficient way, Thanks

Date of experience: February 19, 2023
India
1 review
0 helpful votes
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Supportive and Quick response.
February 19, 2023

I had issue about my funds which I got withdrawal with the help of freelancer support team.
Thank you!

Date of experience: February 19, 2023
Australia
1 review
0 helpful votes
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Freelancer.com is a very shady and dodgy platform, my company has been using them for 11 years now. Their developers have installed spyware on about 15 - 20 of our client accounts. The success rate of a developer from installing WP to more complicated dev is approx 10 - 15%. We have been forced to dispute approx 89 - 93% of projects.

The company Freelancer is even worse. They will restrict your account, as a business owner - they withhold your money where you cannot dispute and pay developers, eventuating where they get to keep the money that you paid directly from your credit card!

Basically, they are just as bad, if not worse than the developers.

Date of experience: February 19, 2023
Bangladesh
1 review
0 helpful votes
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Good Experience
February 19, 2023

This support team is the best service provided to me.

Thanks,

Date of experience: February 18, 2023
Mexico
1 review
0 helpful votes
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KYC Process
February 19, 2023

My account came up for know your customer (KYC) screening and Freelancer asked me to complete a verification process. This process turned out to be arduous and they rejected by submittals several times. At one point I logged in and they had closed my account. I researched and found many others had the same complaint. I also complained, they reopened a ticket and eventually they restored the account.

Date of experience: February 18, 2023
Egypt
1 review
0 helpful votes
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It was a pleasure meeting you Barry!
February 18, 2023

Thank you for taking the time to interview me. It was wonderful meeting you today. I really enjoyed it.

Date of experience: February 18, 2023
India
1 review
0 helpful votes
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Youre totally $#*!ed up!
March 20, 2023

Even after I reply and the ball is pending in your country you bloody have the audacity to tell me my ticket will be closed if I don't reply!
But I've $#*!ing replied!
Only your $#*!ing system doesn't get it!

Date of experience: February 18, 2023
Colombia
1 review
0 helpful votes
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Desmotivada
March 20, 2023

Aunque se que la pagina se encarga de ayudar a muchas personas a desarrollarse como Freelancer, es importante tener un proceso de verificación de ofertas más seguro, para que no se generen ofertas falsas o que desmotiven al candidato que se postula, para ayudar al cliente; el equipo de ayuda y soporte siempre esta atento a cada una de las notificaciones, y dar solución de manera inmediata a cada una de las inquietudes o solicitudes.
Aunque me ha sido difícil lograr concretar un proyecto, sigo confiando en la transparencia de FREELANCER.

Date of experience: February 17, 2023
Egypt
1 review
0 helpful votes
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Support team
February 17, 2023

I had lots of problem and when i mail the support team they really helped me and answered as fast as possible, i really appreciat it thank you'll thanks for (Lyndon S., Teresa L., Jade D, John C., Gabriella G., Eula R., Blair W.) thank you for helping me.

Date of experience: February 17, 2023
Michigan
1 review
0 helpful votes
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Quick and successful chat
February 17, 2023

Was charged dormancy fees. Was informed of the policy and was told fees would be refunded.

Date of experience: February 17, 2023
Pakistan
1 review
0 helpful votes
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Survey
February 17, 2023

Thank you for providing good and quick services. All staff members are very active and cooperative.

Date of experience: February 17, 2023
New York
1 review
0 helpful votes
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Chelsea Rate
February 17, 2023

Chelsea was very helpful for me to get verified by Freelancer badge.
Great!
Thank you.

Date of experience: February 17, 2023
Philippines
1 review
0 helpful votes
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REFUND
February 17, 2023

It was quick and Kevin R. Was really helpful. He did his job quite well.

Date of experience: February 17, 2023
Turkiye
1 review
0 helpful votes
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Understanding, comforting and helpful.
February 17, 2023

I don't need to write very long because it was a perfect support experience in a word.
He/She read my questions and problems carefully and responded, his/her answers were the proof of how understanding he/she is.
Thank you...

Date of experience: February 16, 2023
Egypt
1 review
0 helpful votes
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I hope everyone will deal with the The site I have not seen any site more reliable than this site

Date of experience: February 16, 2023