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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Armenia
1 review
0 helpful votes
Follow Mohsen B.
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She helped me with much enough patience!
I had many doubts about a question and asked her several times to be sure about it.
She explained every thing in details,

Date of experience: February 23, 2023
India
1 review
0 helpful votes
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Professional and positive experience.
February 23, 2023

It was great talking with Chelsea. She has asked me questions related to my work and expertise. She also was able to explain me the advantage of being Verified Freelancer. Thanks Chelsea.

Date of experience: February 23, 2023
VE
1 review
0 helpful votes
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Problem Solved
February 23, 2023

Thank you for your assistance, you always showed concern to solve the problem.

Date of experience: February 23, 2023
Egypt
1 review
0 helpful votes
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I have been told that the volume of work is affected by the global events, but still I did manage to get started and make reasonable money fairly quickly.

Date of experience: February 23, 2023
Colombia
1 review
0 helpful votes
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Gestión de verificación
February 23, 2023

Muchas gracias, un poco confundido con el proceso d verificación pero me orientaron de forma asertiva

Date of experience: February 23, 2023
Texas
1 review
0 helpful votes
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Great interview with Chelsea
February 23, 2023

I was interviewed for the Verified program. Chelsea was very thorough and professional.

Date of experience: February 23, 2023
Cameroon
1 review
0 helpful votes
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Happily Verified
February 23, 2023

I'm glad though wasn't easy to be identified. The process was difficult for me in Africa because our bill/bank statement... doesn't have the same format as in developed countries but through the support staff, I was able to resolve this issue.

As for the interview, I prepared more than what I witnessed. I thought it was going to be a tough interview but I met a humble, gentle and understanding interviewer. His accent was very clear, and I could hear everything he said without repetition. He was very patient and understanding with my poor internet connection and stick to his mission.

I'm very happy it was successful interview.
Thank you Barry Freelancer.

I'm grateful for their patient and support to see that it went well for me.

Date of experience: February 23, 2023
Pakistan
1 review
0 helpful votes
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Great Experience
February 23, 2023

My experience with Freelancer.com has been very positive, and I highly recommend this platform to any freelancer looking for quality jobs and outstanding support.

Date of experience: February 23, 2023
India
1 review
0 helpful votes
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Very nice person
February 23, 2023

He was ver professional and nice guy he called me on time and verified me

Date of experience: February 23, 2023
Somalia
1 review
0 helpful votes
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Supporting
February 23, 2023

I appreciate the hard working of all freelancer.com team and especially thanks support team.

Date of experience: February 22, 2023
Egypt
1 review
0 helpful votes
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Bad support
March 25, 2023

You took my money and I won't use freelancer again

Date of experience: February 22, 2023
Pakistan
1 review
0 helpful votes
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Good verification process
February 22, 2023

The verification process for getting the badge was pretty smooth. There were no audio lags and the staff asked to the point, brief, and only related questions.

Date of experience: February 22, 2023
India
1 review
0 helpful votes
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Very good experience
February 22, 2023

I had best experience. I was little bit nervous but the freelancer executive made this interview run smoothly. Thanks

Date of experience: February 22, 2023
Bangladesh
1 review
0 helpful votes
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I had a great time talking with Chelsea
February 22, 2023

She is very professional. I really enjoyed the meeting with her. Thank you

Date of experience: February 22, 2023
GB
1 review
0 helpful votes
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Was fast and concise
February 22, 2023

Very clear and fast at addressing my issues, was a good experience would recommend

Date of experience: February 22, 2023
Pakistan
1 review
0 helpful votes
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Positive
February 22, 2023

Smooth and frequent as expected, good thing i observe it really helpful for other freelancers.

Date of experience: February 22, 2023
Algeria
1 review
0 helpful votes
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It was a wonderful and professional meeting. Questions were asked to me smoothly.etc.
It was a pleasure to talk to you. Thank You

Best regards,
Abde

Date of experience: February 22, 2023
Texas
1 review
0 helpful votes
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As a freelance writer, I've found the Freelancer platform to be an excellent resource for finding new clients and projects. The interface is user-friendly, and the bidding system allows me to compete fairly for jobs while setting my own rates. I appreciate the ability to communicate directly with clients through the platform, and the milestone payment system ensures that I'm paid for my work on time.

Date of experience: February 22, 2023
Florida
1 review
0 helpful votes
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Review by HM
February 22, 2023

Is a nice experience if you have the right skills, sacrifice at first and work hard. I am sure many people are succeeding on this platform, I wish it could be better for every users because you have to compete with everyone in the world and I think that's not fair because here in the US everything is very expensive, so that lead to American users to have higher rates, but if you are in Dominican Republic or India the same job can be done for 10 times less than what a US workers salary. So I HOPE some day you guys can regulate that. I like the platform, the UI, the options I like the support and also I hope you can make some videos for beginners, I dont like to read many stuff or probably implement chatgpt to support questions.

Date of experience: February 22, 2023
Canada
1 review
2 helpful votes
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Incompetent
March 24, 2023

Hired to have a spreadsheet. Pad the fee quoted. During evaluation a number of issues forced corrections by freelancer. Two days ago we were to meet and review completed spreadsheet. I was blocked from emailing the programmer. I sent a request to freelancer to check into my situation, to date no response. Took my money delivered no product. They are not capable of programming more extensive spreadsheets, rather than admit it, they take your money and bliock you from communication.

Date of experience: February 22, 2023