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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
Follow Youssef D.
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Chelsea was professional and straight forward with the question! Really glad with this 10 minutes meeting with a professional person.

Date of experience: March 1, 2023
South Africa
1 review
0 helpful votes
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Thank you, Freelancer!
March 1, 2023

I have been spending quite a bit of time on Freelancer recently, bidding on jobs, learning the interface, and going through the verification process and I am very happy with what I've seen. I appreciate the thoroughness of the KYC and verification processes. Chelsea, especially, has been both very professional and kind in guiding me through it all and I appreciate her responsiveness to all my questions.

I've also come across a few scam projects that were posted, and noted that those jobs were quickly removed by Freelancer.

The platform gives me exposure to prospective clients across the globe and working remotely from home is a dream come true. I'm looking forward to a long association with Freelancer.

Date of experience: March 1, 2023
Thailand
1 review
0 helpful votes
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I'm expertise in ReactJS, NodeJS, and MongoDB using microservice with Docker and Kubernetes.
I always keep learning and update knowledge for professional support to all clients.
I have 20+ years networking experience with Cisco CCIE R&S #*******.
I also have 2 AWS and 1 Azure Certifications.

Date of experience: March 1, 2023
India
1 review
0 helpful votes
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Excellent
March 1, 2023

That was great experience. Thank you so much. Resolve my issue very fast and simple to understand.

Date of experience: March 1, 2023
Georgia
1 review
0 helpful votes
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Quick and friendly verify process
February 28, 2023

I am glad to have chelsea to have a verification interview with me.

It was quick and professional.

Date of experience: February 28, 2023
India
1 review
0 helpful votes
Follow Lakhbir U.
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This was nice talking and I was not facing any issue while giving interviewing.

Date of experience: February 28, 2023
Pakistan
1 review
0 helpful votes
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Satisfied
February 27, 2023

I am satisfied. It may be better if response is given as fast as possible.

Date of experience: February 27, 2023
Canada
1 review
0 helpful votes
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Lots of opportunities
February 27, 2023

I joined freelancer on a trial basis thinking I would have time to bid on opportunities. Unfortunately I didn't have the time but was sent opportunities that matched my criteria daily. If I had have been active on this site there were many chances to secure work. It was easy to say no to bidding because I knew there were always going to be more opportunities. The price is worth it and if you actively use freelancer to secure work, it should pay for itself. The downside was that although Customer service handled my inquiries well they were slow to reply. I also received messages from freelancer to bid on certain projects but they weren't projects I had any interest in so I found this step unneccessary as I was receiving alerts.

Date of experience: February 27, 2023
IR
1 review
0 helpful votes
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Support experience with Javier A
February 27, 2023

I would like to thank Javier and the Freelancer.com support team for responsibly following up on my account issue
The conversation experience I had was very friendly and responsible at the same time

Thank you very much

Date of experience: February 27, 2023
Arizona
1 review
0 helpful votes
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Telephone Verification Headache
February 27, 2023

I needed to provide a code to verify my telephone. Since my telephone is a landline, it couldn't accept texts. Fortunately, I actually got a call. Most grateful to the support staff at Freelancer.

Date of experience: February 26, 2023
Argentina
1 review
0 helpful votes
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Very kind support
February 26, 2023

The person who helped me, was very compressive. She also explained everything clearly and with respect. I'm very grateful.

Date of experience: February 26, 2023
Bangladesh
1 review
0 helpful votes
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Best
February 26, 2023

It is great and fast. freelancer.com support service is fast to support all other site and i am very thankfull. Thank you freelancer team to solve my problem.

Date of experience: February 26, 2023
Argentina
1 review
0 helpful votes
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Attention special request
February 26, 2023

I received excellent service for my request to review a Plus Membership, which I was currently unable to afford. Very grateful for Olivia's attention by mail.
Best regards, Claudia Una.

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
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Helpful
February 25, 2023

I wanted to unsubscribe for the free trial before I got charged. They were very helpful and got that done for me, thank you.

Date of experience: February 25, 2023
Bangladesh
1 review
0 helpful votes
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Fantastic
February 25, 2023

The experience was great. I had mistakenly deleted my account but I got it back in just 24 hours.

Date of experience: February 25, 2023
Indonesia
1 review
0 helpful votes
Follow Nadhilah G.
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Thank You Judith, you help with details information about client scam. There is a lot of scammer ini Freelancer nowadays and they make us believe with their project just like what i said. Thank you Judith to help me and answer my report.
Cheers to Freelancer team!
Have a good day!

Date of experience: February 24, 2023
Viet Nam
1 review
0 helpful votes
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Excellent
February 24, 2023

I am a senior developer with a passion for a full-stack development with 4 years of experience.

Date of experience: February 24, 2023
India
1 review
0 helpful votes
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Best website for freelancers
February 24, 2023

Good site and providing valuable supports.
Earned good amount of money through this site. Nowadays Lot of projects are posted.

Date of experience: February 23, 2023
India
1 review
0 helpful votes
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Awesome Experience with Chelsea
February 24, 2023

Chelsea was very polite and generous, it was great talking to her.

Date of experience: February 23, 2023
Bangladesh
1 review
0 helpful votes
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I am highly satisfied.
February 23, 2023

It was really great. The verification program has increased my hope and dreams.

Date of experience: February 23, 2023