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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Maine M. (Freelancer Support)
March 3, 2023

Maine M. (Freelancer Support) was very helpful and friendly

Date of experience: March 3, 2023
Pakistan
1 review
0 helpful votes
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Payment Refund
March 3, 2023

Kevin is such a nice and professional assistant he guided me so wonderfully.

Date of experience: March 3, 2023
Oklahoma
1 review
0 helpful votes
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Great Tech Support!
March 3, 2023

Maine M. Was very helpful through a situation I came across and reassured me everything will be fine. I appreciate the support on this site. Thank you!

Date of experience: March 3, 2023
Egypt
1 review
0 helpful votes
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Memebership
March 3, 2023

Maine was really great and helpful in solving my issue

Date of experience: March 3, 2023
Peru
1 review
0 helpful votes
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Hola buenas tardes, gracias por su atención y por tomarse el tiempo para solucionar situaciones. Su servicio es bueno, pero en la consulta anteriormente en donde les exponía que no encuentro la manera de como subir la foto de mi documento de identidad lo he hecho de las mil y una formas y no lo logro hacer, entonces quería saber si hay otro método posible que me solucione este problema, mucho sabría agradecerles si existe esa posibilidad de solucionarlo.

Date of experience: March 3, 2023
Pakistan
1 review
0 helpful votes
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Freelancer support and the staff working there are doing very great and it is very helpful for any problem that occurs with freelancers or clients.

Date of experience: March 3, 2023
Pakistan
1 review
0 helpful votes
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She was the perfect person to interview me, asked a lot of relevant questions.
Was very professional in behvaior
Thanks

Date of experience: March 3, 2023
Switzerland
1 review
0 helpful votes
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Unbelievably best support
March 3, 2023

Unbelievably best support thanks for the quick help and information

Date of experience: March 3, 2023
Switzerland
2 reviews
8 helpful votes
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Horrible
April 2, 2023

I had to recover the money, the support then banned me for 3 days for daring to use what's app. The freelancer didn't do anything that I asked.

Date of experience: March 3, 2023
India
1 review
0 helpful votes
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This platform is so much good for fresher because it have a huge amount of jobs that offer to the students

Date of experience: March 3, 2023
Egypt
1 review
0 helpful votes
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It was really an excellent experience with the support team. I did not suffer at all,my problem was solved easily and comfortably. Thank you very much. They are very understanding of customer problems.

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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Great work
March 3, 2023

Great work. Excellent. Quick, resourceful and helpful. Resolved the issue right away

Date of experience: March 3, 2023
India
1 review
0 helpful votes
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Thank you support
March 3, 2023

I really seeking for job I got the message so that I toke the job but then I get to knew that this is fraud job offer but I thought to ask and inform the freelancer.com to clearify my doubt and thank you for your support and guiding me in right way

Date of experience: March 2, 2023
Belarus
1 review
0 helpful votes
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Assist on closing staled projects
March 3, 2023

Everything went smoothly. I didn't had a chance to even start worrying about the result.

Date of experience: March 2, 2023
Colombia
1 review
0 helpful votes
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Excellent and timely
March 2, 2023

My experience was very efficient and very agile. The communication was very assertive.

Date of experience: March 2, 2023
Bangladesh
1 review
0 helpful votes
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I am very happy to contact the Freelancer team Thanks,,,,,,,,,

Date of experience: March 2, 2023
Nigeria
1 review
0 helpful votes
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Locked funds
March 2, 2023

She gave me hopes with my locked funds on freelancer

Date of experience: March 2, 2023
Viet Nam
1 review
0 helpful votes
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I worked with Freelancer.com over 2 years, had 60 reviews, all 5-stars, 100% of my orders were completed successfully and every my customer was highly satisfied — I provided good service and everything was fine. Then war started, I lived in Russia, so I moved to South East Asia 6 months ago and living in Vietnam now. I had 2000$ in my freelancer.com account, but when I tried to withdraw it in my new Vietnamese bank, they limited my account, asked some documents for verification, I sent documents, they didn't respond over a week and then just closed my account without any explanation. I didn't violate any rules, I just moved to another country. I'm kind of shocked by being scammed after two years of good work there.

Date of experience: March 1, 2023
Pakistan
1 review
0 helpful votes
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I got a call on time from the Freelancer team, and have a great meeting with them, I am happy to get in touch with them next time.

Date of experience: March 1, 2023
VE
1 review
0 helpful votes
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Thanks by the help
March 1, 2023

Thanks for the help, fast and efficient, thanks and a great day

Date of experience: March 1, 2023