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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was really responsible and intelligent support.
I just spoke with Barry (Verified) to complete my Verified by Freelancer process. He asked me relevant questions and provided me with time to provide a complete response. My experience with Barry is the latest in a series of positive experiences with Freelancer. Having now successfully completed the verification process, I have strong confidence in the team behind this platform. Thank you, Barry - and good work!
Barry was very helpful in guiding me. And super friendly and welcoming. Process was clear and smooth.
It was a pleasure speaking with Barry; he was friendly, polite and helpful throughout the conversation.
Account verification took a considerable amount of time and then I contacted the support team via email regarding this issue. The team resolved the issue within around 24 hours. I really appreciate their work
Chelsea called me and asked me some questions in the process of verifying me for Freelancer.com. She was very nice and handled the interview process effectively. I thought the questions were relevant and she made it so I could answer them with ease.
Hello, Freelancer Support, Let me ask you why you don't refund money after you close an account.
I understand you can block my account because you have some rules for working. But the money should be refunded to developer or client. You decide it is illegal activity whenever payment is requested, and both the account & money go somewhere, this is definitely wrong, I think.
I don't treat you hate due to you banned me. Just be fair for all. That's it.
She is fantastic support staff member, she listened everything I had to say and tried her best to solve it in a perfect manner, awesome
He is good and kind
He did not show his face but its ok
He welcomed any question from me
Helped me a lot in describing the product details.
I have scheduled and interview with freelancer verified team. The whole process was very smooth.
I have been facing some issues and they resolved it very fast.
I had an issue with my contest award payment release my contest holder side. Maine from the Freelancer team helped me out very nicely.
They have resolved my issues in timey manner. I have been charged for project fee which was higher then the actual project budget now they have refunded that amount
I am working in freelancer for one month. It is a good platform where I can sell my skills easily overall freelance platform user interface is very good.
Mary was great into supporting and giving me all the necessary information and advice related to gaining the title "Verified by Freelancer". I appreciate her punctuality, the polite communication and the excellent way of explaining the thorough procedure. Thank you
She is really polite and humble, Thank you so much.
From initiation to the end... I enjoyed the best service. Would definitely recommend Freelancer.com to others.
I had a concern and it was addressed and resolved.
I contacted freelancer.com support for an issue, and they reply within few hours and suggested a very good solution.
I really liked this support team efforts and appreciate them, keep working like this.
Tha k yiu
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

