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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Fast and Smart support
March 7, 2023

It was really responsible and intelligent support.

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Freelancer is the real deal!
March 7, 2023

I just spoke with Barry (Verified) to complete my Verified by Freelancer process. He asked me relevant questions and provided me with time to provide a complete response. My experience with Barry is the latest in a series of positive experiences with Freelancer. Having now successfully completed the verification process, I have strong confidence in the team behind this platform. Thank you, Barry - and good work!

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Date of experience: March 7, 2023
Pakistan
1 review
0 helpful votes
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Super cool verification
March 7, 2023

Barry was very helpful in guiding me. And super friendly and welcoming. Process was clear and smooth.

Date of experience: March 7, 2023
GB
1 review
0 helpful votes
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Verification Process
March 7, 2023

It was a pleasure speaking with Barry; he was friendly, polite and helpful throughout the conversation.

Date of experience: March 7, 2023
Australia
1 review
0 helpful votes
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Account verification took a considerable amount of time and then I contacted the support team via email regarding this issue. The team resolved the issue within around 24 hours. I really appreciate their work

Date of experience: March 7, 2023
California
1 review
0 helpful votes
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Chelsea called me and asked me some questions in the process of verifying me for Freelancer.com. She was very nice and handled the interview process effectively. I thought the questions were relevant and she made it so I could answer them with ease.

Date of experience: March 6, 2023
India
1 review
0 helpful votes
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Thanks Ralph M for offering discount on annual membership

Date of experience: March 6, 2023
RU
2 reviews
3 helpful votes
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Hello, Freelancer Support, Let me ask you why you don't refund money after you close an account.
I understand you can block my account because you have some rules for working. But the money should be refunded to developer or client. You decide it is illegal activity whenever payment is requested, and both the account & money go somewhere, this is definitely wrong, I think.

I don't treat you hate due to you banned me. Just be fair for all. That's it.

Date of experience: March 6, 2023
Ukraine
1 review
0 helpful votes
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Maine is gem
March 6, 2023

She is fantastic support staff member, she listened everything I had to say and tried her best to solve it in a perfect manner, awesome

Date of experience: March 6, 2023
Turkiye
1 review
0 helpful votes
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Good communication
March 6, 2023

He is good and kind
He did not show his face but its ok
He welcomed any question from me

Date of experience: March 6, 2023
Egypt
1 review
0 helpful votes
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Great Job
March 6, 2023

Helped me a lot in describing the product details.

Date of experience: March 6, 2023
Pakistan
1 review
0 helpful votes
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Good Freelancer Team
March 6, 2023

I have scheduled and interview with freelancer verified team. The whole process was very smooth.
I have been facing some issues and they resolved it very fast.

Date of experience: March 6, 2023
Bangladesh
1 review
0 helpful votes
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Payment release problem solution
March 6, 2023

I had an issue with my contest award payment release my contest holder side. Maine from the Freelancer team helped me out very nicely.

Date of experience: March 6, 2023
Pakistan
1 review
0 helpful votes
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Excellent
March 6, 2023

They have resolved my issues in timey manner. I have been charged for project fee which was higher then the actual project budget now they have refunded that amount

Date of experience: March 6, 2023
Pakistan
1 review
0 helpful votes
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Best Platform for Freelancing
March 6, 2023

I am working in freelancer for one month. It is a good platform where I can sell my skills easily overall freelance platform user interface is very good.

Date of experience: March 5, 2023
Albania
1 review
0 helpful votes
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Mary was great into supporting and giving me all the necessary information and advice related to gaining the title "Verified by Freelancer". I appreciate her punctuality, the polite communication and the excellent way of explaining the thorough procedure. Thank you

Date of experience: March 5, 2023
Pakistan
1 review
0 helpful votes
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She is really polite and humble, Thank you so much.

Date of experience: March 5, 2023
Ghana
1 review
0 helpful votes
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Exceptional Service
March 5, 2023

From initiation to the end... I enjoyed the best service. Would definitely recommend Freelancer.com to others.

Date of experience: March 5, 2023
Canada
1 review
0 helpful votes
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Great experience!
March 5, 2023

I had a concern and it was addressed and resolved.

Date of experience: March 4, 2023
Germany
1 review
0 helpful votes
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Liked the response
March 4, 2023

I contacted freelancer.com support for an issue, and they reply within few hours and suggested a very good solution.

I really liked this support team efforts and appreciate them, keep working like this.

Tha k yiu

Date of experience: March 4, 2023