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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Wasi F.
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Like i've to withdraw funds. I'll have to request and then it will be approved and they proceed for next step.

First they made my client pay for project. Then when i tried to withdraw they locked all the funds.
Reason was client is not verified. Very weird.
Clients shouldn't be able to hire or pay to freelance until they are verified. Not Good user experience

Date of experience: March 9, 2023
Croatia
1 review
0 helpful votes
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Great interview!
March 9, 2023

It was pleasure to talk to Barry and explain to him what he wanted to hear.

Date of experience: March 9, 2023
Austria
1 review
0 helpful votes
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Great support
March 9, 2023

The support is very fast and great. The support is friendly and can help you with every problem.

Date of experience: March 8, 2023
New York
1 review
0 helpful votes
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Funds
March 9, 2023

I received credit for my funds right away on my account

Date of experience: March 8, 2023
Maryland
1 review
0 helpful votes
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Chelsea interviewed me for becoming a verified a verified account, she was very patient and understanding, very clear with the questions and also very friendly. And immediately activated the badge for me!

Date of experience: March 8, 2023
Egypt
1 review
0 helpful votes
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Despite the delay in the response and the payment of my level, it was a good start with you. Hoping to repeat it with other agents and I hope that my money will turn to my Paypal account on time without delay.
I also want some support for other projects without paying any costs for that.
Thanks

Date of experience: March 8, 2023
India
1 review
0 helpful votes
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Verified by Freelancer
March 8, 2023

It has been a pleasure talking with freelancer staff. He was very polite.

Date of experience: March 8, 2023
Pakistan
1 review
0 helpful votes
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Verified by Freelacer
March 8, 2023

I am really happy with this experience. This platform is really good.

Date of experience: March 8, 2023
Pakistan
1 review
0 helpful votes
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I have great experience, very polite and clear on his question

Date of experience: March 8, 2023
Bangladesh
1 review
0 helpful votes
Follow SK.Farhanul L.
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Great Live chat support
March 8, 2023

I get instant support from assistance.That was a great experience.

Date of experience: March 8, 2023
VE
1 review
0 helpful votes
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Great conversation!
March 8, 2023

Very kind and very nice to meet him. Great time talking

Date of experience: March 8, 2023
Brazil
1 review
0 helpful votes
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Great assistance
March 8, 2023

The support team did a great job of assisting me as I navigate the website and its features. It took a while to sort everything out, but they were very polite and patient, so I believe they did a great job.

Date of experience: March 8, 2023
Poland
1 review
0 helpful votes
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The talk was very professional and quick, wanted to say thanks to Chelsea V. who lead the talk on freelancer side.

Date of experience: March 8, 2023
Botswana
1 review
0 helpful votes
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Excellent and easy to talk to.
March 8, 2023

Excellent and easy to talk to, responded well to my questions, was clear and concise in her communication

Date of experience: March 8, 2023
Australia
1 review
0 helpful votes
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Accidental duplicate completion
March 8, 2023

Yes once the problem was found then Freelancer resolved it. Thank you

Date of experience: March 7, 2023
Switzerland
1 review
0 helpful votes
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Quick support help
March 8, 2023

Problem solved and quick support. The problem was solved with your help

Date of experience: March 7, 2023
India
1 review
0 helpful votes
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It was a great experience. I'm happy with the verification process and the way the Freelancer team handled it. Keep up the good work. Thanks.

Date of experience: March 7, 2023
Sri Lanka
1 review
0 helpful votes
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Good experience
March 8, 2023

Ralph M did very good for me I am very happy today with this service thanks so much

Date of experience: March 7, 2023
California
1 review
0 helpful votes
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Good
March 7, 2023

Asked thought-provoking questions which allowed me to formulate deep answers.

Date of experience: March 7, 2023
India
1 review
0 helpful votes
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Good experience
March 7, 2023

I like the freelancer support very much, It is a good experience,

Thank you

Date of experience: March 7, 2023