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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Friendly and accommodating
March 13, 2023

Chelsea helped finalise the "verified" status of my account. Chelsea was friendly, clear and happy to find work-arounds when in-platform chat failed.

Date of experience: March 12, 2023
Peru
1 review
0 helpful votes
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Identity verification
March 13, 2023

They were very fast and they solved my inconvenience

Date of experience: March 12, 2023
GB
1 review
0 helpful votes
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They have a nightmare of a system for freelancers, so stay away from them.

To withdraw funds, if you are not in a country of their selected countries, you must pay a huge commission to send money from their system to your bank account.

In my first job, I have chosen to withdraw funds to my eBay account and I was informed this will happen 20 days later. 20 days of payment delay is something you would never accept normally.

After 20 days I was awaiting my money on my eBay account, I had a message from support that I have to provide further proof of identity which I have already done before. They asked to hold a piece of paper with a code in 1 hand and an Id in the other hand and take a photo (guess what you don't have 3 hands, but who cares). After I sent them this photo I took by timer, they told me they are awaiting the customer to verify their id to release m

Date of experience: March 12, 2023
Turkiye
1 review
0 helpful votes
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Thank you letter
March 12, 2023

I almost got scammed, and I realized it, so I've reported it to you. I got an immediate response from Judith J. And the problem was solved, thank you for your attention.

Date of experience: March 11, 2023
India
1 review
0 helpful votes
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I did start freelancing out of curiosity... It's mazing that you can work with any client according to your skills with amazing pay... But i couldn't start working because I'm not much trained with the skills I didn't get any jobs but I'm satisfied with their service i was not that active in the acc because of my exams. If you start freelancing with success head you need start from the beginning

Date of experience: March 11, 2023
Pakistan
1 review
0 helpful votes
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My card authentication was unsuccessful on my first try. Then I contacted the Freelancer Team for this. And it turned out very well.

Within 24 Hours, Agent Judith J. Was assigned to my issue. The whole process was very clear and to the point. Judith J. Explained each step in detail and helped me authenticate my card. And within the next 24 Hours, my card got authenticated.

Thank You Judith J. For helping me with this issue.

Date of experience: March 11, 2023
Spain
1 review
0 helpful votes
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Integral
March 10, 2023

Fue muy buena me dieron seguimiento hasta el último momento

Date of experience: March 10, 2023
Turkiye
1 review
0 helpful votes
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Kevin is life saver
March 10, 2023

Thank you so much he is like life saver. He solved my problem in minutes. Thank you so much!

Date of experience: March 10, 2023
Pakistan
1 review
0 helpful votes
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Good work but take longer than expected, I hope it was little faster if any issue come in future

Date of experience: March 10, 2023
India
1 review
0 helpful votes
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Great to talk to Barry
March 10, 2023

It was nice to talk to Barry a team member of freelancer verified team. Hope to have great carrier on freelancer.com

Date of experience: March 10, 2023
Algeria
1 review
0 helpful votes
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More opportunities for Arabs
April 9, 2023

Try to give more opportunities for Arabs to work on the site by allowing them to display their services in the forefront. Do not block their services at the expense of other races. Stay away from racism.

Date of experience: March 10, 2023
Indonesia
1 review
0 helpful votes
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Resolve my account balance lost
March 10, 2023

Harriet is very helpful for my problem with my account balance lost! Quick responde and very good communication. Thanks again! Really easier to give him 5 stars. :)

Date of experience: March 9, 2023
Ghana
1 review
0 helpful votes
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Welcoming
March 10, 2023

It was wonderful having meeting with her, patient in asking questing and trying as much as possible to help if there is difficulties.

Date of experience: March 9, 2023
India
1 review
0 helpful votes
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Best experiance
March 10, 2023

It was nice meeting with you, Polite behavior, understanding, supportive :)

Date of experience: March 9, 2023
Morocco
1 review
0 helpful votes
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This website i worked with my first client and i verified my account with my ID and address proof after that im eligible to widthraw my money then guess what happend, they made an excuse "Ohh your phone number is marked for spam or smtg." when i contacted their support and confronted them that its my right to get my money and i don't have to go thruth all theire process they closed my account and stole from me 50$ of my hard earned 4 days of work

Date of experience: March 9, 2023
India
1 review
0 helpful votes
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Contest problem
March 9, 2023

Good, easily handle the situation, and am happy with this support, hope we can co-operate good in future also

Date of experience: March 9, 2023
Saudi Arabia
1 review
0 helpful votes
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Support
March 9, 2023

Hi,

The problem has been resolved.

Thank you very much.

The Translator: Rana

Friday 10-03-2023
00:08

Date of experience: March 9, 2023
Egypt
1 review
0 helpful votes
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Very good experience with Freelancer stuff i love the way which the agent help me with it

Date of experience: March 9, 2023
Maryland
1 review
0 helpful votes
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Satisfying experience
March 9, 2023

Barry is very great guy, he was very kind and professional. It was amazing experience.
Thank you.

Date of experience: March 9, 2023
India
1 review
0 helpful votes
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Awesome service
March 9, 2023

Quick and satisfactory service from support, Really appreciate

Date of experience: March 9, 2023