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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

1 review
0 helpful votes
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Well Done freelancer.com
July 11, 2023

I am so much happy to work with freelancer.com, All of the staff on this site are more helpful and I am very pleased with their service.

Date of experience: July 10, 2023
Florida
1 review
0 helpful votes
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I interviewed with Freelancer Admin Joey C. And although it was midnight on my time zone. He made the interview experience very light and hassle free. Joey C deserves a raise! :) and the Freelancer site is the best site for professionals there is on the market, and this is also coming from the best!

Date of experience: July 10, 2023
California
1 review
0 helpful votes
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Thank you Ania
July 11, 2023

Thanks for ur assistance thanks for ur assistance thanks for ur assistance

Date of experience: July 10, 2023
India
1 review
0 helpful votes
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Verification interview by Chelsea
July 11, 2023

It was wonderful experience as Chelsea completed the interview with valid questions and assisted me with the answers for my queries.

Date of experience: July 10, 2023
Morocco
1 review
0 helpful votes
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Account Verification
July 11, 2023

It was a good/nice experience with your stuff. Thanks freelancer.com

Date of experience: July 10, 2023
India
1 review
0 helpful votes
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Helpful
July 11, 2023

Very well knowledgeable person. Solved my problem in a few minutes.

Date of experience: July 10, 2023
Peru
1 review
0 helpful votes
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Troubleshooting
July 10, 2023

I truly appreciate the efficiency and professionalism with which you handled my case. Despite the error being entirely my own, you took the time and resources to address the situation and provide me with a satisfactory solution. I am genuinely impressed by your dedication and commitment.

Date of experience: July 10, 2023
India
1 review
0 helpful votes
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Nice conversation
July 10, 2023

It is good meeting about verification between me and freelancer staff. Nice Introduction and smoothly done interview about verification between us.

Date of experience: July 10, 2023
Cambodia
1 review
0 helpful votes
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On firefox macos Clicking the 'target' in the location field (which is required to sdave address details) pops up a permission dialog, but then gives an error:
"Could not detect your location. Please check your location sharing permissions and try again."

The reason is I did not have location srvices in *macos* enmabled, but got no warning about this. Lyndon suggested I try chrome, and chrome DOES give a warning that OS location services are not enabled, giving me the information I needed to solve the problem.
Thanks!

Date of experience: July 9, 2023
Egypt
1 review
0 helpful votes
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Chelsea was helpful
July 10, 2023

Chelsea V. was helpful,During the Verified Freelancer video interview

Date of experience: July 9, 2023
Malaysia
1 review
0 helpful votes
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She is good on explaining and answer my question wisely.

Date of experience: July 9, 2023
India
1 review
0 helpful votes
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Awesome
July 10, 2023

I am having good experiences with verified team. Thanks

Date of experience: July 9, 2023
Pakistan
1 review
0 helpful votes
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Highly appreciated service
July 9, 2023

They help quickly and resolve issues very fast. I contacted to approve my identity as soon as possible. They answered me in positive ways.

Date of experience: July 9, 2023
Pakistan
1 review
0 helpful votes
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Helped a lot
July 9, 2023

I have a very good experience with support team. I was nervous about this but they tried their best to solve my issue within short time.

Date of experience: July 9, 2023
Pakistan
1 review
0 helpful votes
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Thank you Jhazz
July 9, 2023

Thank you very much for your time. You resolved my queries perfectly.

Date of experience: July 9, 2023
Australia
1 review
0 helpful votes
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Cancel Project
July 9, 2023

Expert help! Fast and done well. Thank you so much guys.

Date of experience: July 8, 2023
Canada
1 review
0 helpful votes
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Good customer service
July 8, 2023

Macy m was great to deal with when I needed a refund. Great customer service

Date of experience: July 8, 2023
Pakistan
1 review
0 helpful votes
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Best Live Support
July 8, 2023

Thankyou for your help and time. Appreciate your work.

Date of experience: July 8, 2023
Poland
1 review
0 helpful votes
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Freelancer Support
July 8, 2023

Charis Y. Is an amazing person and managed to help with my issues perfectly, had fast replies with good information. He deserves a raise.

Date of experience: July 8, 2023
Canada
1 review
0 helpful votes
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Major Harrassment
August 7, 2023

They relentlessly harass potential clients through LinkedIn with their bots sending daily requests to buy their training. They take advantage of the internet to drive people on the other side of the world crazy.

Do NOT buy from them!

Note: The people on the LinkedIn profiles are not real. The photos they use come from online stock images!

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2023