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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

North Carolina
1 review
2 helpful votes
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The complexities of the Freelancer platform are extreme. I used the platform for several projects and wasted much time figuring out how to pay my virtual assistants and provide feedback on their work. The Freelancer programmers have a very different understanding of intuitive than I possess. I never did find a means to contact customer service for support. Also, the fees to pay virtual assistants are quite expensive. There are numerous other payment platforms. I've happily taken my virtual assistant contracting elsewhere.

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Date of experience: July 13, 2023
India
1 review
0 helpful votes
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Verification call with Russel
July 13, 2023

Happy to have the conversation during the verification call. Russel has been very kind and considerate while i had issues with connecting. Appreciate the support.

Date of experience: July 13, 2023
India
1 review
0 helpful votes
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Russell V was Amazing
July 13, 2023

She is very Knowledgeable. She asked me many things regarding my job and skills like wordpress and others. It was great experience with her.

Date of experience: July 13, 2023
India
1 review
0 helpful votes
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Great opportunities for freelancers on this platform. The frequency of new projects is really good and there are also large projects and genuine employers. Freelancer staff is also supportive in resolving any kind of queries. I just connected with Joey C. And he provided needful help to receive my Verified badge.

Date of experience: July 13, 2023
Ukraine
1 review
0 helpful votes
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An error occurred that prevented me from making withdrawals to my PayPal account, but the support team helped me. Thank you.

Date of experience: July 13, 2023
Singapore
1 review
0 helpful votes
Follow Zane N.
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I was having difficulties to create a title and description of my project on Freelancer when Marise assisted to create a professional title and detail project description for me. Appreciate the help that she has rendered. Helpful and professional.

Date of experience: July 12, 2023
Ukraine
1 review
0 helpful votes
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Web development is my hobby and favorite job. To make money with my skills, I use the freelancer.com platform. Today I had a problem interacting with a client and the support staff immediately helped me resolve it.
I decided to write this review as a sign of gratitude for their attention and professionalism.
Special thanks to Danette O. Support agent.

Date of experience: July 12, 2023
Malaysia
1 review
0 helpful votes
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Wonderful experience
July 12, 2023

Main M. Is excellent at guiding me to overcome my problems. Good job!

Date of experience: July 12, 2023
Kuwait
1 review
0 helpful votes
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Great
July 12, 2023

A great place to find what I need regarding programming and scripting

Date of experience: July 12, 2023
India
1 review
0 helpful votes
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Kevin u r awesome
July 12, 2023

Solved my problem in less then a min. Thank u so much bro appreciate it

Date of experience: July 11, 2023
Georgia
1 review
0 helpful votes
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A pleasant encounter
July 12, 2023

The interview was really smooth and informative as well. Such a pleasure talking with Chelsea

Date of experience: July 11, 2023
Pakistan
1 review
0 helpful votes
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5 stars
July 12, 2023

Very quick services from Allie. 5 Stars! Thank you so much!

Date of experience: July 11, 2023
India
1 review
0 helpful votes
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Verification process
July 12, 2023

The verification team was really helpful and professional.

Date of experience: July 11, 2023
India
2 reviews
0 helpful votes
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Very helpful and understanding
July 12, 2023

The support agent was really understanding and helpful, she was patient with me and totally was informative on how to handle the situation i faced. Over all a big thumbs up!

Date of experience: July 11, 2023
Colombia
1 review
0 helpful votes
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I am generally pleased, but when you search for a client, there are too many scammers and I waste bids. And when I look for a freelancer it is annoying because too many people from India and Pakistan offer bids that are useless.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
Italy
1 review
0 helpful votes
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While not fluent in English, Russell V. helped me understand the questions and how the test program worked.

Date of experience: July 11, 2023
Brazil
1 review
0 helpful votes
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I really enjoyed the interview
July 11, 2023

The interview even asks about the tool so its a kind of professional interview to check my abilities. It would be interesting if Freelance would have tests for no code tools.

Date of experience: July 11, 2023
India
1 review
0 helpful votes
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Best helper out here
July 11, 2023

Very helpful and kind patiently heard me helped me out

Date of experience: July 10, 2023
Norway
1 review
0 helpful votes
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Refund of project fee
July 11, 2023

Macy M was very helpful with my concerns about deleted projects and I received my project fee back.

Date of experience: July 10, 2023
Kenya
1 review
0 helpful votes
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Good interview
July 11, 2023

Chelsea was very direct in asking questions related to the jobs you'd like to do on the Freelancer platform. I like this approach as it prevents people from saying they have skills they do not have and improves the overall job quality.

Date of experience: July 10, 2023