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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Simple verification
July 18, 2023

It was great speaking with Joey, simple verification process.

Date of experience: July 17, 2023
Thailand
1 review
0 helpful votes
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Decent service from Macy M.
July 18, 2023

Macy M. Was so supportive and responded quickly. I was completely satisfied.

Date of experience: July 17, 2023
Nevada
1 review
0 helpful votes
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My verification video interview with Joey C was an exceedingly pleasant and educational experience. I have a dinosaur of a laptop, and was unsure if it would be able to handle the requirements of video chat technology corresponding to this century. Before the interview, I contacted Joey C via chat and asked him if it was acceptable to use my phone to proceed with the interview. He guided me through the process of using the phone instead of the laptop, and I was able to speak with him at the time we had designated.

The interview process was interesting and informative, and Joey C made me feel comfortable from the beginning of the interview process until the conclusion of our chat. Even though I couldn't see his face, I felt a genuine warmth, interest and natural flow of conversation from his thought-provoking questions and insights. Joey C is both a marvelous interviewer and listener, and he possesses the interpersonal skills necessary for his position.

Throughout the interview process, I felt that his questions were relevant and intelligent. They reflected the culture, expectations and high standards of Freelancer.com, and they also taught me more about the platform and the quality it expects from the freelancers who use the site. After the interview with Joey C was finished, I felt as though I knew more about the platform and how it operates. I felt acknowledged and appreciated as a member of Freelancer.com, and this interview made me feel enthusiastic about working towards the next steps to becoming a Preferred Freelancer. After Joey C and I ended our call, I found myself wishing that we could continue chatting over a cup of tea. Overall, I couldn't be more pleased with our conversation and the warmth and professionalism that I experienced this evening. Joey C is an asset to Freelancer.com as an interviewer, and a genuinely nice human being on the other side of the screen.

Date of experience: July 17, 2023
France
1 review
0 helpful votes
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Macy M. Was perfect
July 18, 2023

Macy M. Was perfect.
I get the answer i needed in a minute

Date of experience: July 17, 2023
Panama
1 review
0 helpful votes
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Amazing support
July 17, 2023

She was so helpful and even walked me through, she will reach out to my client and was kind

Date of experience: July 17, 2023
Croatia
1 review
1 helpful vote
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Bad experience
August 16, 2023

I had an account on Freelancer, and after I paid the client for their work, Freelancer asked me to verify my account again. After I sent them the requested documents again, they rejected them for unclear reasons. For example, they rejected my valid ID card, which is still valid for several more years, claiming it had "expired." They also rejected the bank statement they requested because it was older than three months, even though I sent them a statement from the previous month. I wrote messages to the Verification Center, but it took them 7-10 days to respond, and their response was always the same: "Read our terms and conditions." They didn't provide any specific explanations to my questions.
Even though it took them quite a while to respond to my inquiries, they were very prompt when it came to sending me messages urging me to make another payment "so that my client could be paid for their services."
I did some research and found numerous similar examples from other Freelancer users, where their accounts were shut down after they received payment from clients, preventing them from withdrawing the funds. My advice is to be very cautious because something seems suspicious in the company's policies.

Date of experience: July 17, 2023
Arkansas
1 review
0 helpful votes
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Russel was very professional and not only gave a great interview, but also gave some great suggestions that will be helpful to me on Freelancer.

Date of experience: July 17, 2023
GB
1 review
0 helpful votes
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Verified freelancer assessment
July 17, 2023

Joey was extremely chatty and helpful, and set out clearly how I could improve the bare bones of the profile I'd set out already. He also answered my questions about the benefits of the verification process, and took time to understand how I wanted to make freelancing through the site work for me. The Google Meet and Calendly approach worked seamlessly.

Date of experience: July 17, 2023
India
1 review
0 helpful votes
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I problem
August 16, 2023

Nothing I don't want to work in this field i want my plus membership money back.

Date of experience: July 17, 2023
Viet Nam
1 review
0 helpful votes
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Great
July 17, 2023

I need refund my deposit into my card and i received great support

Date of experience: July 16, 2023
Sri Lanka
1 review
0 helpful votes
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Regrading ID Verification
July 17, 2023

Understanding communication and quickly given solution for my problem

Date of experience: July 16, 2023
Alabama
1 review
0 helpful votes
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Made all the right moves!
July 17, 2023

Support works hard to make the solutions. Thank you!

Date of experience: July 16, 2023
Indonesia
1 review
0 helpful votes
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Good for responding our problems
July 16, 2023

Good for responding our problems. Doesn't to tell twice and professional

Date of experience: July 16, 2023
Pakistan
1 review
0 helpful votes
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The best support person I met I have never experienced that much good support on any platform and that's my luck I got the right person for my inquiry

Date of experience: July 14, 2023
Nigeria
1 review
0 helpful votes
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Nice
July 14, 2023

He tried to resolve the issue. Polite and straight to the point.

Date of experience: July 14, 2023
France
1 review
0 helpful votes
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Really good agent
July 14, 2023

Really good agent, she solved my problem in short time
Thanks a lot

Date of experience: July 14, 2023
Bangladesh
1 review
0 helpful votes
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Amazing Service From Maine M.
July 14, 2023

I faced a problem with an accidental project and they were so patient and early to help me and they got me refunded. Thank you so much.

Date of experience: July 14, 2023
New York
1 review
0 helpful votes
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Russel has assisted me with my verification process and made sure the process is swift. As we were in a different timezone, Russell was very understanding. He scheduled the verification call at my convenience and assisted me with any additional queries I had regarding Freelancer. Moreover, it provided me with other documents that would help me with the platform.

Date of experience: July 14, 2023
India
1 review
0 helpful votes
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Great talking to Chelsea
July 14, 2023

It was a pleasure talking to the freelancer staff Chelsea, she has been so cooperative and provided me all the information. She is soft spoken and listened to my responses with patience.
Thanks

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
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Verified program interview
July 14, 2023

My experience with Chelsea was great. Very professional and asked interesting verification questions related to the fields I described I was skilled in.

Date of experience: July 13, 2023