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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Jhazz M. Promptly and efficiently resolved the negative balance issue on my account. I am grateful for their swift action and understanding approach. Highly recommend their excellent support!

Date of experience: July 29, 2023
Romania
1 review
0 helpful votes
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Helped me with my issue without giving me general answers from the forum.

Date of experience: July 29, 2023
Ukraine
1 review
0 helpful votes
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Excellent assistants' work!
August 28, 2023

Allie A. And Lyndson S. Very quickly helped me with my request. I had registered on freelancer.com but didn't used my account. I forgot to cancel automatically subscription and was paid 9.99 $ which this assistants helped me to get back. Thank you so much

Date of experience: July 28, 2023
Ireland
1 review
0 helpful votes
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Project fee resolution
July 29, 2023

Allie A. Was very helpful in assisting me with my issue regarding an old project dispute. Worked very quickly and was very understanding, fantastic customer service!

Date of experience: July 28, 2023
Philippines
1 review
0 helpful votes
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It was great
July 28, 2023

I love the voice. The experience was great, and I was accommodated very well.

Date of experience: July 28, 2023
New York
1 review
0 helpful votes
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Good Interview
July 28, 2023

I had a pleasant time talking with Russell V. discussing the specifications of my application. Looking forward to speaking again sometime.

Date of experience: July 28, 2023
India
1 review
0 helpful votes
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Amazing interview experince
July 28, 2023

Russel V. who took my interview made me very much comfortable, due to which my hesitation was completely removed and answered all questions without worrying.

Date of experience: July 28, 2023
Pennsylvania
1 review
0 helpful votes
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I was a very smooth process
July 28, 2023

Great experience I was able get the verification badge after my interview.

Date of experience: July 27, 2023
California
1 review
0 helpful votes
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I tried to hire this company to put my employer's 35 year old thesis in Latex. I paid $154
USD using his credit card (his name on the thesis and his credit card matched).
The job was awarded and then freelancer stopped the work saying that I was committing fraud as my name was not on the credit card used for purchase. They blocked my account and refuse to answer emails. The charge was never refunded onto my Employer's card even though they are refusing the work. We've have since hired someone else to do the work, but they want me to go through hoops of uploading my drivers license to prove who I am to get a refund. I do not want to give this traudulent company more of my personal information.
They have held this money for over a year. See screenshot showing "balance" along with a request for me to upload my personal into for e refund. How can they refuse the work claiming fraud, and then fraudulently refuse to refund the money?

Date of experience: July 27, 2023
Nigeria
1 review
0 helpful votes
Follow Chukwuemeka D.
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Kielle is an excellent customer service professional, and displayed great personal character in how she resolved the issue I wanted resolved. I'm grateful for her help.

Date of experience: July 27, 2023
Egypt
1 review
0 helpful votes
Follow Heba M.
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The website is doing fraudulent activities.
I have been awarded in a context and they did not give me the prize.
I am reporting them, I am not letting this go.

Date of experience: July 27, 2023
Ukraine
1 review
0 helpful votes
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Good support
July 27, 2023

Good and fast support fast resolving problem and polite

Date of experience: July 27, 2023
India
1 review
0 helpful votes
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A wonderful Experience
July 27, 2023

Had a short yet wonderful experience with Russel, who guided me and communicated with me in the highest professional manner. Thankyou very much Russel!

Date of experience: July 27, 2023
Australia
1 review
0 helpful votes
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Verified fl interview
July 27, 2023

It was quite easy to lock the date/time for interview and and actual process was very accessible via FL messenger using chrome browser

Date of experience: July 26, 2023
Bangladesh
1 review
0 helpful votes
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Great support
July 26, 2023

I am really really happy with Chelsea support. Quick and supper support.

Date of experience: July 26, 2023
Pakistan
1 review
0 helpful votes
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I recently had the pleasure of interacting with Russell on freelancer.com, and I must say, it was a fantastic experience. Russell proved to be a true professional and a delight to work with. Their communication skills were top-notch, and they conducted a great interview that left me thoroughly pleased
It's refreshing to come across such nice and competent individuals on the freelancer.com platform. Russell's professionalism and friendly demeanor made the entire process smooth and enjoyable.

Date of experience: July 26, 2023
GB
1 review
0 helpful votes
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Well thought questions
July 25, 2023

Happy to be invited to reply to your queries and i had no trouble with the experience. The other party was well spoken and i totally understood the requirements

Date of experience: July 25, 2023
Indonesia
1 review
0 helpful votes
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I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.
Oh yeah, absolutely real and authentic. The reviews are valid.
I call with Russell V

Date of experience: July 25, 2023
Pakistan
1 review
0 helpful votes
Follow Muzammal Y.
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Thank you so much for your valuable timing, and I appreciate a smooth and convenient conversations together, Stay Bless

Date of experience: July 25, 2023
GB
1 review
0 helpful votes
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Verification for blue badge
July 25, 2023

Thorough, polite, focused
Russell was very professional

Date of experience: July 25, 2023