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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Jhazz M. Promptly and efficiently resolved the negative balance issue on my account. I am grateful for their swift action and understanding approach. Highly recommend their excellent support!
Helped me with my issue without giving me general answers from the forum.
Allie A. And Lyndson S. Very quickly helped me with my request. I had registered on freelancer.com but didn't used my account. I forgot to cancel automatically subscription and was paid 9.99 $ which this assistants helped me to get back. Thank you so much
Allie A. Was very helpful in assisting me with my issue regarding an old project dispute. Worked very quickly and was very understanding, fantastic customer service!
I love the voice. The experience was great, and I was accommodated very well.
I had a pleasant time talking with Russell V. discussing the specifications of my application. Looking forward to speaking again sometime.
Russel V. who took my interview made me very much comfortable, due to which my hesitation was completely removed and answered all questions without worrying.
Great experience I was able get the verification badge after my interview.
I tried to hire this company to put my employer's 35 year old thesis in Latex. I paid $154
USD using his credit card (his name on the thesis and his credit card matched).
The job was awarded and then freelancer stopped the work saying that I was committing fraud as my name was not on the credit card used for purchase. They blocked my account and refuse to answer emails. The charge was never refunded onto my Employer's card even though they are refusing the work. We've have since hired someone else to do the work, but they want me to go through hoops of uploading my drivers license to prove who I am to get a refund. I do not want to give this traudulent company more of my personal information.
They have held this money for over a year. See screenshot showing "balance" along with a request for me to upload my personal into for e refund. How can they refuse the work claiming fraud, and then fraudulently refuse to refund the money?
Kielle is an excellent customer service professional, and displayed great personal character in how she resolved the issue I wanted resolved. I'm grateful for her help.
The website is doing fraudulent activities.
I have been awarded in a context and they did not give me the prize.
I am reporting them, I am not letting this go.
Had a short yet wonderful experience with Russel, who guided me and communicated with me in the highest professional manner. Thankyou very much Russel!
It was quite easy to lock the date/time for interview and and actual process was very accessible via FL messenger using chrome browser
I recently had the pleasure of interacting with Russell on freelancer.com, and I must say, it was a fantastic experience. Russell proved to be a true professional and a delight to work with. Their communication skills were top-notch, and they conducted a great interview that left me thoroughly pleased
It's refreshing to come across such nice and competent individuals on the freelancer.com platform. Russell's professionalism and friendly demeanor made the entire process smooth and enjoyable.
Happy to be invited to reply to your queries and i had no trouble with the experience. The other party was well spoken and i totally understood the requirements
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.
Oh yeah, absolutely real and authentic. The reviews are valid.
I call with Russell V
Thank you so much for your valuable timing, and I appreciate a smooth and convenient conversations together, Stay Bless
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

