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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Rajeev H.
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The KYC staff was really helpful, and I am glad to have interacted with her. Russell V. really helped me to get my KYC completed and verified with all help and support required.

Date of experience: August 1, 2023
GB
1 review
0 helpful votes
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If you ever got stuck in a situation with a client that was actually caused by systemic constrains, you will appreciate a good value support. Well, they now have it here and they are very competent in solving even the weirdes scenario.

Very pleased.

Date of experience: August 1, 2023
Lithuania
1 review
0 helpful votes
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For better support
August 1, 2023

I use freelncer.com for ten years for contests of logos and i dont have any problems before. My last expierence is not good because i register as a new client, post a contest, choose a winner and then i need to get my files from freelancer i need to veryfi email adress, but i dont get any mail to my mail box (i review my whitelist, try to change email address and etc. for hundred times). For this jobs i applied live support, and for my dissapointment i dont get any succesful help from two persons (i dont remember their names). They only ask for whitelist, spam and etc., but dont help me to solve this issue. Third person (Maine M.) from live chat resolve this problem in five to ten minutes.
Maine M. Colleagues could learn from her service

Date of experience: August 1, 2023
KR
1 review
0 helpful votes
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I had a good/fast experience
August 1, 2023

She/He helped me and was so kind :) I asked 2 questions and I got the reply fast :)
Thank you very much :)

Date of experience: August 1, 2023
Turkiye
1 review
0 helpful votes
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Macy M. Is an amazing agent!
August 1, 2023

I had a problem with automatic renewal of monthly subscription and Macy M. Solved it within few minutes. Thanks!

Date of experience: August 1, 2023
Sri Lanka
1 review
0 helpful votes
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Thanks giving to Russell V.
August 1, 2023

She really kept patience and answered for questions and explaining about the works as well.

Date of experience: July 31, 2023
Indonesia
1 review
0 helpful votes
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Overall bad
August 31, 2023

The problem with this platform is they do not really much for freelancers.

Freelancing platform exist to connect client and freelancer and give a secure space for both.
How can it be that client post a job, freelancer accept, client set milestone and freelancer start working.
Freelancer finishes the job, client release the milestone and now the trouble starts for the freelancer. Seems that the client did set the milestone paid from a account from another name. freelencer.com holding the funding of the freelancer that completed the job. Now this could take months to resolve or maybe even closed resulting in the freelancer not getting paid.

Very important logic here, freelancer.com knows from the start that the payment is done from wrong account and still let the freelancer start/finish the job.

For me this resulted in getting removed from the preferred freelancer program, a fine of 20% project fees and 1 month account lock because I asked the client to pay me outside of freelancer.com.

Next problem, I had a client from outside of this platform, who already had funding in freelancer.com and wanted to hire me inside this platform, we naturally we communicated outside the platform as we already did before. Once I finished the job and the client released the milestone freelancer.com decided to lock my fund and asking the client same question over and over again, until it took almost 3 months to finally get my money. This resulting in another ban because I got angry and messaged accordingly.

This platform is by far the biggest out there, personally I hope other platforms will over grow freelancer.com because its a bad place to conduct business.

Date of experience: July 31, 2023
India
1 review
0 helpful votes
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Quick and Crisp
August 1, 2023

Macy M solved very quickly to delete my account. Thanks

Date of experience: July 31, 2023
India
1 review
0 helpful votes
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Outstanding support
August 1, 2023

I had an issue related to payment and Macy M. Resolved it fantastically.

Date of experience: July 31, 2023
Egypt
1 review
0 helpful votes
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Good Call
August 1, 2023

She was easy to talk to and helped me in multiple scenarios.

Date of experience: July 31, 2023
Pakistan
1 review
0 helpful votes
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Funds blockage issue.
July 31, 2023

The experience was very smooth and I have got my funds. Thank you for the support.

Date of experience: July 31, 2023
India
1 review
0 helpful votes
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Russell V, Great Experience
July 31, 2023

It was a great experience, well detailed discussion and glad to ans each

Date of experience: July 30, 2023
Pakistan
1 review
0 helpful votes
Follow AIMAN D.
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As a new freelancer on Freelancing Platform, I faced a challenge that required support from the platform's team. They responded promptly and showed a great deal of understanding. With their assistance, the issue was resolved quickly, leaving me immensely grateful for their exceptional support. I now feel more confident and look forward to continuing my freelancing journey with them. Highly recommended!

Date of experience: July 30, 2023
Australia
1 review
0 helpful votes
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Good support
July 31, 2023

I contacted support and he replied and provide me with a great support. Thanks.

Date of experience: July 30, 2023
Pakistan
1 review
0 helpful votes
Follow Saad X.
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Freelancer is the best Marketplace where you can get money or buy online from the anywhere
I am earning on this platform very much
Thanks

Date of experience: July 30, 2023
India
1 review
0 helpful votes
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Good
July 30, 2023

Good Response from the customer support. Good nature. Helping nature.

Date of experience: July 30, 2023
GB
1 review
0 helpful votes
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Very supportive
July 30, 2023

Very supportive in the issue and gave multiple options.

Date of experience: July 29, 2023
Turkiye
1 review
0 helpful votes
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Harika
July 30, 2023

çok yadımcı ve açıklayıcı bir uslup. Teşekkürler Macy M.

Date of experience: July 29, 2023
Indonesia
1 review
0 helpful votes
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Thank you for the help
July 30, 2023

She's help me and tell me what should i do for not go to scammed

Date of experience: July 29, 2023
TW
1 review
0 helpful votes
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A great experience
July 29, 2023

Chelsea V. is very professional and patient. Even though I am in China and the language is not fluent, we were able to proceed with the interview smoothly, which I am very grateful for

Date of experience: July 29, 2023