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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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I had register freelancer account, but don't subscribe anythings. Few days ago I realized they deducted my money automatically and said i had subscribe something, the money deducted is the fees and can't be refunded.

Date of experience: August 4, 2023
Kenya
1 review
0 helpful votes
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Helpful
August 4, 2023

It was nice and fantastic for interacting with the support team.

Date of experience: August 4, 2023
Canada
1 review
0 helpful votes
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The interview started on time and was very straight forward. The questions were clear and concise and the interviewer did an amazing job making me feel comfortable during the whole stage.

Date of experience: August 4, 2023
France
1 review
0 helpful votes
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Good interview with Rusself
August 4, 2023

Russell demonstrated a remarkable level of professionalism that greatly contributed to my overall comfort throughout our interaction. His adeptness in crafting clear and concise questions further underscored his expertise in the matter. I found his approach to be highly commendable, leaving no room for confusion and instilling a sense of confidence in the exchange. Undoubtedly, his proficiency in communication played a pivotal role in creating a smooth and efficient discourse.

Date of experience: August 3, 2023
Pakistan
1 review
0 helpful votes
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Wonderful Experience
August 4, 2023

Its been very professional and excellent communication with the staff.

Date of experience: August 3, 2023
Bangladesh
1 review
0 helpful votes
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Lock fund
August 4, 2023

Solved by support system i frequently asked to help me with the information I sent. Support team taken care of my query

Date of experience: August 3, 2023
Oregon
1 review
0 helpful votes
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Very helpful and informative
August 3, 2023

The call was made on time and the process was made clear. Chelsea was very helpful and polite to me.

Date of experience: August 3, 2023
Poland
1 review
0 helpful votes
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Comfortable and simple process. Good communication and clarity at all times.

Date of experience: August 3, 2023
Finland
1 review
0 helpful votes
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Russel was very professional and asked good questions. Very good to make sure that people are not just scammers trying to make money from companies

Date of experience: August 3, 2023
India
1 review
0 helpful votes
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Excellent support, Thanks you
August 3, 2023

Needed to restore my reviews and got it done very fast by Maine M., Thank you so much Maine

Date of experience: August 3, 2023
India
1 review
0 helpful votes
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Excellent
August 3, 2023

He did what i want very happy with the service keep it up

Date of experience: August 2, 2023
Pakistan
1 review
0 helpful votes
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Best live support
August 3, 2023

Kevin helped me solve my withdrawal problem. He was fast and a great help.

Date of experience: August 2, 2023
Japan
1 review
0 helpful votes
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Good experience
August 3, 2023

Russell V was extremely chatty and helpful during the verified freelancer interview.
The interview was conducted in a friendly and collaborative manner, making the entire process enjoyable and stress-free. :)

Date of experience: August 2, 2023
Missouri
1 review
0 helpful votes
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Contest Refund
August 3, 2023

Agent handled the request immediately without issues.

Date of experience: August 2, 2023
Pakistan
1 review
0 helpful votes
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The support team offered useful advice and dealt the matter with a professional approach.

Date of experience: August 2, 2023
Poland
1 review
0 helpful votes
Follow Lukasz F.
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Chelsea is really nice and understanding person. I hope that all Freelancer stuff is just like her. I`ve had a lots of problems with the language but She was very helpfull and we`ve done it! :) Thank You very much.

Date of experience: August 2, 2023
Pakistan
1 review
0 helpful votes
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Jethro is really helpful
August 2, 2023

I found Jethro really helpful and patient. He helped me sign up for the Verified Freelancer program

Date of experience: August 2, 2023
Mexico
1 review
0 helpful votes
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She is a professional that answer all my questions in a short time and very accurate, thank you for all

Date of experience: August 2, 2023
Bangladesh
1 review
0 helpful votes
Follow Alamgir F.
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The chat was very helpful for me. I am very happy to meet the support

Date of experience: August 1, 2023
Brazil
1 review
0 helpful votes
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Excellent
August 1, 2023

Excellent service experience, very patient, polite and professional.

Date of experience: August 1, 2023