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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Verification for blue badge
July 25, 2023

Thorough, polite, focused
Russell was very professional

Date of experience: July 25, 2023
India
1 review
0 helpful votes
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Russell V. was very cooperative during the interview. It was a nice experience. Thank You.

Date of experience: July 24, 2023
Bangladesh
1 review
0 helpful votes
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Excellent Support Provided
July 25, 2023

Macy M. Provided me with exceptional support and guidance when I was having an issue with a project. Their prompt response and willingness to assist left me highly satisfied with the level of support and cooperation they offered.

Date of experience: July 24, 2023
India
1 review
0 helpful votes
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It was a smooth interview for verification. Delighted to be on the freelancer platform and explore more opportunities here.

Date of experience: July 24, 2023
India
1 review
0 helpful votes
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Amazing Professional!
July 24, 2023

It was great experience speaking to Chelsea, she was very professional and explained the process and kept it comfortable!

Date of experience: July 24, 2023
India
1 review
0 helpful votes
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The interaction was very friendly. The questions asked were very insightful. Also, I got very friendly and response on queries I had, things were explained with good clarity to me.
Thanks

Date of experience: July 24, 2023
India
1 review
0 helpful votes
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Thank you. It was nice information and interview with Russell V. she took interview by asking question on UI/Ux.

Date of experience: July 24, 2023
Saudi Arabia
1 review
0 helpful votes
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Good service
July 24, 2023

Good support and best website for services and lovely support

Date of experience: July 24, 2023
Ukraine
1 review
0 helpful votes
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Dom A. Review
July 24, 2023

This kind sir or madam helped me with my problem and was generally kind and thoughtful. No complaints.

Date of experience: July 24, 2023
India
1 review
0 helpful votes
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Nice
July 24, 2023

I'm happy to get back my account. Thank you freelancer team.

Date of experience: July 23, 2023
KR
1 review
0 helpful votes
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Great
July 24, 2023

Good experience Allie helped a lot to get my case taken care of

Date of experience: July 23, 2023
Brazil
1 review
0 helpful votes
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Great
July 24, 2023

The person who helped me was awesome! Thank you very much

Date of experience: July 23, 2023
Nigeria
1 review
0 helpful votes
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USD Mastercard Rejection
July 23, 2023

The response was excellent and very helpful, the clearification/ explaination was professional/ indepth.
The response was direct to point and excertly what I wanted to know.

Date of experience: July 23, 2023
Australia
1 review
0 helpful votes
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Great support
July 23, 2023

Dom was superquick and immediately worked on my request and within no time he gave solution. What a gem

Date of experience: July 23, 2023
India
1 review
0 helpful votes
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Very helpful.
July 23, 2023

Kevin did really help me. He understood my issue and resolved. Thanks a ton, Kevin.

Date of experience: July 22, 2023
Canada
1 review
0 helpful votes
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I chose to pay a little extra for a recruiter. It became a big advantage as this person was my go-between when I needed clarification on the Freelancer award process. In the end he assisted me in cancelling my project and in finding the way towards the refunds I have now received. My developer had left Freelancer before completing my project.

I had expected to find a developer to whom I would give administrator status who would work in collaboration within the Wordpress blog dashboard to make specific changes. Instead, this developer chose to bring on board his own blog template to which he would add my posts and other data, a method that may have been less complicated, but the result of which was not what I had been seeking. The developer chose to proceed without any collaboration.

If I choose to continue with my plan of updating my blog I would use Freelancer again because I was happy with the professional support I received here. Perhaps I should have been given some advice at the start about the path to take with my chosen developer. Next time I will work out specitic tasks to be completed, and award each task appropriately upon completion, thereby maintaining some control over the process in a collabortative manner.

Date of experience: July 22, 2023
Costa Rica
1 review
0 helpful votes
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Great and timely.
July 22, 2023

Great and timely. The agent didi their work very well.

Date of experience: July 21, 2023
Australia
1 review
0 helpful votes
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Good meeting.
July 22, 2023

Great - reasonable questions and answered one of my questions.

Date of experience: July 21, 2023
Australia
1 review
0 helpful votes
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Great service
July 22, 2023

Marcy is kind and clear and hope he will resolve my issue asap.

Date of experience: July 21, 2023
Canada
1 review
0 helpful votes
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Professional support
July 21, 2023

Quick response and resolve the critical issue. I suspected an account who shared with me a text file that I cannot previewed at Freelancer.com

Date of experience: July 21, 2023