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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Jhazz
August 17, 2023

On the chat he is very fast and friendly, and he gave clear answers

Date of experience: August 17, 2023
Egypt
1 review
0 helpful votes
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Helpful
August 17, 2023

The assistant was really straight to the point and helped me.

Date of experience: August 17, 2023
GB
1 review
0 helpful votes
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Awesome
August 17, 2023

I had an interview with Russell V today, and it was a very good experience for me. She is very kind. Thank you.

Date of experience: August 17, 2023
India
1 review
0 helpful votes
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My Freelancer Verified interview
August 17, 2023

My Top Notch interviewer is an exceptional professional who truly understands the art of effective interviewing. With an insightful and empathetic approach, they engage candidates in meaningful conversations, delving beyond surface-level responses to uncover their true potential. Their ability to create a comfortable atmosphere fosters open dialogue, allowing candidates to showcase their skills and experiences with confidence. Their keen attention to detail and insightful questions reveal a deep understanding of the role, ensuring a seamless alignment between candidate and position. Their dedication to finding the perfect fit goes beyond qualifications, focusing on cultural compatibility and long-term success. In the realm of interviewing, they are truly a standout, driving our hiring process to excellence.

Date of experience: August 16, 2023
Pakistan
1 review
0 helpful votes
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It was amazing experience with freelancer support team mr allie guide me properly what i want thank for assisting me

Date of experience: August 16, 2023
Virginia
1 review
0 helpful votes
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Very knowledgeable and quick!
August 16, 2023

Excellent experience and all of my issues were resolved to my satisfaction.

Date of experience: August 16, 2023
AE
1 review
0 helpful votes
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Very friendly
August 16, 2023

Russell was so friendly and asked all these great questions in a very clear way thank you Russell

Date of experience: August 16, 2023
India
1 review
0 helpful votes
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This is a scam,
Initially they will ask for registration fees,
Then profile verification,
Then interview preparation,
Don't believe and give

Date of experience: August 16, 2023
India
1 review
0 helpful votes
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Nice Experience
August 16, 2023

Nice Experience
They have very polite and experience staff.

Date of experience: August 15, 2023
India
1 review
0 helpful votes
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Awesome Response
August 16, 2023

It was amazing experience talking with Chelsea. She was answering all my doubts and made them clear so that was a great thing and her verification process was also very smooth. I didn't realise that I'm giving an interview

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Date of experience: August 15, 2023
India
1 review
0 helpful votes
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Good
August 16, 2023

Good to get connected within couple of minutes and responding my every messages within a minute.
Happy with the sevice and waiting for ticket with solution.

Date of experience: August 15, 2023
Pakistan
1 review
0 helpful votes
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Yearly Plus Membership
August 16, 2023

Alexander L is highly professional and explain everything in good manner. I purchased plus membership from him. He is doing is work perfectly. Thanks

Date of experience: August 15, 2023
Turkiye
1 review
0 helpful votes
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Kind help and nice communication
August 16, 2023

Thx a lot for Chealse, first of all she waited me 10 mins, i faced connectivity issue. Questions was so clear and helpful. Thx again for good communication.

Date of experience: August 15, 2023
India
1 review
0 helpful votes
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Verification by Russell V.
August 16, 2023

It was a pleasure to get a verified freelancer on the portal successfully.
The process was straightforward & professional. She was asking questions about my skills.
Very polite as well.

Date of experience: August 15, 2023
Pakistan
1 review
0 helpful votes
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That's great
August 16, 2023

It's nice to chat with Chelsea and a great experience

Date of experience: August 15, 2023
Morocco
1 review
0 helpful votes
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I really appreciate your service Macy M and i apologize for any inconveniences from my behalf

Date of experience: August 15, 2023
Malaysia
1 review
0 helpful votes
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Macy is very helpful
August 16, 2023

I recently had the pleasure of interacting with Macy from freelancer.com's customer support team. I had two enquiries and Macy managed to handle both of them exceptionally well. She was patient, attentive, and provided clear and concise answers to my questions. Her professionalism and expertise were evident throughout our interaction, and I was thoroughly impressed with the level of service she provided. I highly recommend Macy for her outstanding customer support skills and her ability to handle enquiries efficiently and effectively. Thank you, Macy, for your excellent service!

Date of experience: August 15, 2023
India
1 review
0 helpful votes
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Great to speak with Chelsea
August 16, 2023

Wonderfull experience with talk with Chelsea. I would like to definitely connect her in future if I face any issue.

Date of experience: August 15, 2023
California
1 review
0 helpful votes
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Great customer support
August 15, 2023

Very helpful, patient, took the time to answer every question without feeling like I was an inconvenience. Hospitable

Date of experience: August 15, 2023
India
1 review
0 helpful votes
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He is a very kind hearted guy
August 15, 2023

Thanks bro for your support. I hope you will resolve my issue.

Date of experience: August 15, 2023