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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great support team
August 19, 2023

By mistake taken the plus membership but couldnt pay the amount and contacted the team to cancel membership to remove negative balance.They responded well and removed the negative balance

Date of experience: August 19, 2023
Ukraine
1 review
0 helpful votes
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Payment misunderstanding
August 19, 2023

Totally satisfied with the service. Thank you to the person on the freelancer.com side. My issue was resolved in the shortest terms.

Date of experience: August 19, 2023
Algeria
1 review
0 helpful votes
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Very helping
August 19, 2023

A very helping, 5 stars deserved for real, I got the assistance I sought.

Date of experience: August 19, 2023
Viet Nam
1 review
0 helpful votes
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Excellent job
August 19, 2023

Great services. He answers me so fast and also he answers all my problem to help me make it right

Date of experience: August 19, 2023
Pakistan
1 review
0 helpful votes
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Awesome experience
August 19, 2023

It was really nice. The caller arrange a special slot although I missed my scheduled time. The lady on the call was really cool.

Date of experience: August 18, 2023
India
1 review
0 helpful votes
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A very helfull freelancer Support.
August 19, 2023

I was not able to authenticate my debit card but thanks to Allie A. (Freelancer Support), the issue got resolved within 5 mins.
This is a very great experience for me as the support was quick and easy. Also, Allie A. Was very cooperative which made the process smooth.
Would continue my freelancing journey with freelancer.com for sure.

Date of experience: August 18, 2023
Pakistan
1 review
0 helpful votes
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Prompt Response
August 19, 2023

It was great to have somebody available quickly for help. My concerns were quickly answered.

Date of experience: August 18, 2023
India
1 review
0 helpful votes
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Delighted with the support
August 19, 2023

Happy that my problem was solved within few minutes and no extra work or procedure was need to be done. Delighted with the service and support

Date of experience: August 18, 2023
Australia
1 review
0 helpful votes
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Agents are very Responsive
August 19, 2023

The agents or support teams are very fast and supportive in their responds to inquires.

Date of experience: August 18, 2023
Pakistan
1 review
0 helpful votes
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Good Experience
August 19, 2023

Thriving on Freelancer.com, I crafted diverse projects, embracing growth and collaboration!

Date of experience: August 18, 2023
Egypt
1 review
0 helpful votes
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Enjoyed it
August 18, 2023

The interviewer was friendly and professional. Thanks for the badge :)

Date of experience: August 18, 2023
India
1 review
0 helpful votes
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I started first time for freelancing however I am so much happy with application for learning and earning both. It's my dream to become a best freelancer in my career. I hope and trust myself I will do that at the any rate.

Date of experience: August 18, 2023
Indonesia
1 review
0 helpful votes
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Good Interview.
August 18, 2023

It was nice having an interview with Russell; he explained and answered my question very clear.

Date of experience: August 17, 2023
India
1 review
0 helpful votes
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I greatly appreciate the support team's prompt response and proactive efforts in addressing my concern. Their assistance in reaching out to the freelancer and their commitment to resolving the issue have been impressive. I eagerly await a resolution and am confident in their ability to handle the situation effectively. Thank you for your excellent service.

Date of experience: August 17, 2023
India
1 review
0 helpful votes
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It was nice call, really appreciate where you evaluate profile on skill so its create healthy competition on such platform.

Date of experience: August 17, 2023
Washington
1 review
0 helpful votes
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I chose a shopify designer through a contest and it was a very bad experience.
He kept pushing me to pay and leave reviews before his design work was complete.
When I paid his attitude took a turn for the worse, he would not actively work with me to deal with issues that arose with the site and would not respond to me in a timely manner.
The site he designed had many issues, many features didn't work and he wouldn't go out of his way to help you fix them, I had to fix them on my own, and when I asked him for a purchase code for the shopify theme so I could ask the theme's tech support for help, he wouldn't provide one, and many of the site's bugs I had to re-find someone to fix for me!

Date of experience: August 17, 2023
Turkiye
1 review
0 helpful votes
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My experience
August 18, 2023

She was very kind and understanding. Helped me with things I didn't understand. Thank you very much.
I hope shel always be very well

Date of experience: August 17, 2023
Pakistan
1 review
0 helpful votes
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Very responsive
August 17, 2023

They are very quick, positive and responsive. Thank you

Date of experience: August 17, 2023
France
1 review
0 helpful votes
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Best site that helps you grow
August 17, 2023

I think this is a nice platform where there are lots of works and clients. Freelancer gives you a great opportunity and helps you grow. Also the site is secure, reliable and feature rich. And the managers guide you consistently to use the site efficiently and grow as a freelancer

Date of experience: August 17, 2023
Bangladesh
1 review
0 helpful votes
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Best Experience
August 17, 2023

Fastest response and most courteous conversation i have ever seen
Thanks for supporting

Date of experience: August 17, 2023