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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Great Platform and Support
August 22, 2023

I liked the concept of building this platform. Also, the support was great.

Date of experience: August 22, 2023
Argentina
1 review
0 helpful votes
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Maine is great!
August 22, 2023

Maine help me to solve my problem. Very fast to respond, clear and friendly... Thanks!

Date of experience: August 22, 2023
Montenegro
1 review
1 helpful vote
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Pleasant talk with Russel V.
August 22, 2023

We had a pleasant chat and the interviewer Russel V. was welcoming. He made the conversation flow naturally, ensuring I felt at ease throughout the process. Russel was well-prepared, having clearly reviewed my background in advance. His insightful questions not only gauged my qualifications but also allowed me to understand the expectations. Overall, it was a positive experience, and I appreciated Russel's professionalism and approachability.

Date of experience: August 22, 2023
Sri Lanka
1 review
0 helpful votes
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Amazing supporter
August 22, 2023

I'm a new member for freelancer.WhenI created my account I had to faced some troubles.Then I had to get the help of the customer care service of freelancer.Mr Andrei M. Supported me.He gave clear explanations to mine..

Date of experience: August 22, 2023
Pakistan
1 review
0 helpful votes
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Amazing Experience
August 22, 2023

It was an amazing experience talking to Russell V, pretty knowledgeable and right to the point conversation.

Date of experience: August 21, 2023
Canada
1 review
0 helpful votes
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Great
August 22, 2023

It's was good experience in verification.

They asked few question the video call was smooth and they finally verified me

Date of experience: August 21, 2023
Philippines
1 review
0 helpful votes
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Allie A. Was very helpful!
August 22, 2023

Allie A. Helped me with my account's concern. She/He is polite and attentive. Great work!

Date of experience: August 21, 2023
Colorado
1 review
0 helpful votes
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Chat with Andrei M.
August 21, 2023

Needed help with the payment screen. Andrei quickly diagnosed the problem and told me how to resolve.

Date of experience: August 21, 2023
Pakistan
1 review
0 helpful votes
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Best experience.
August 21, 2023

I told them my problem and my problem solved instantly. I'm very satisfied with their support. I'll definitely use it again if I'll stuck again.

Date of experience: August 21, 2023
Bangladesh
1 review
0 helpful votes
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Good Service
August 21, 2023

I had some issue but they help me to solve the problem.

Date of experience: August 21, 2023
Egypt
1 review
0 helpful votes
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Very Helpful
August 21, 2023

My first time contacting freelancer support and it was short and helpful, I appreciate the help.

Date of experience: August 21, 2023
India
1 review
0 helpful votes
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Best Support from Alexander Lewis
August 21, 2023

He offered me huge discount on Annual Plus Membership plan and also give one month free professional membership plan because my current one month free professional plan was having 14 days left so he has provided one month free after my annual plan expires.

Date of experience: August 21, 2023
Egypt
1 review
0 helpful votes
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Ideal Customer service
August 21, 2023

He was kind and understand the problem and he was collaborative

Date of experience: August 20, 2023
Mexico
1 review
0 helpful votes
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Great and fast help
August 21, 2023

I had a small issue and Macy M. Solved it in seconds, always with a great attitude

Date of experience: August 20, 2023
California
9 reviews
5 helpful votes
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The online customer service solved my problem very quickly and the communication was friendly and polite, and the communication with her was very pleasant, and I would like to thank everyone at freelancer for her dedicated staff and her name is Janessa G

Date of experience: August 20, 2023
Pakistan
1 review
0 helpful votes
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It was a good experience to talk with customer support department of freelancer.com. The handling of problem was excellent and communication is perfect.

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Date of experience: August 20, 2023
Bangladesh
1 review
0 helpful votes
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5 Star
August 20, 2023

Hi Jhazz,

Just wanted to say a big thank you for your help. Your assistance on Freelancer.com was top-notch and greatly appreciated!

Best regards,
Nasir

Date of experience: August 20, 2023
Pakistan
1 review
0 helpful votes
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Helpful
August 20, 2023

Really helped in my matter. Thanks for your time i will be happy if action would be taken on my report.

Date of experience: August 20, 2023
Kuwait
1 review
0 helpful votes
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Feedback on joining freelancer
August 20, 2023

The agent was given me all the information I need and he was strat forward

Date of experience: August 19, 2023
AE
1 review
0 helpful votes
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Well done, Aleck!
August 20, 2023

Thank you so much to Aleck and for all his help & kindly answers to me.

Date of experience: August 19, 2023