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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Croatia
1 review
0 helpful votes
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Russell V. - a nice reviewer
August 24, 2023

It was pleasant. Reviewer asked general questions about my skills and work history and also provided some guidelines.

Date of experience: August 24, 2023
India
1 review
0 helpful votes
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Help hand
August 24, 2023

While i can't say thanks to person whom i started chat but can thanks to him. First i thought that i can able to get refund but Freelancer support Team member understand my problem and give me a chance.
Thankyou

Date of experience: August 24, 2023
Cyprus
1 review
0 helpful votes
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Verification process
August 24, 2023

Nice verification process which ensures that people using the platform are real, honest and have the necessary skills. The responsible staff for the verification, namely Russel V., was very helpful and friendly.

Date of experience: August 24, 2023
Pakistan
1 review
0 helpful votes
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Withdrawal Help
August 24, 2023

Allie A is great to assist in matter of withdrawal...

Date of experience: August 23, 2023
Pakistan
1 review
0 helpful votes
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She felt like family
August 24, 2023

Chelsea has been the sweetest representative I have ever talked to. She was kind, sweet, clear, and extremely professional and I loved how smooth the process was. May God bless her and bless Freelancer too as it is my favorite platform.

Date of experience: August 23, 2023
Idaho
1 review
0 helpful votes
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Excelent
August 24, 2023

Bastante interesante se han tomado el tiempo de escucharme y atenderme de manera excelente, muchas gracias

Date of experience: August 23, 2023
District of Columbia
1 review
0 helpful votes
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Great platform!
August 24, 2023

My experience on this platform has been great! It is an excellent and flexible way to enhance your career in software development, even starting it with no prior experience! The platform is also very colorful when viewing all of the different projects needing to be done. Highly recommended!

Date of experience: August 23, 2023
Spain
1 review
0 helpful votes
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If I have any issue or risk in freelancer usage, I think it is okay to ask to freelancer support team.
It will be good solution. Thanks

Date of experience: August 23, 2023
Egypt
1 review
0 helpful votes
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Thank you for help
August 23, 2023

Very good experience that agent is very supportive

Date of experience: August 23, 2023
Argentina
1 review
0 helpful votes
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Excellent
August 23, 2023

I talked with Russell V. and everything was perfect! She was very kind and professional, a very good interview.

Date of experience: August 23, 2023
Bangladesh
1 review
0 helpful votes
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Xenon's service was excellent and he solved my problem instantly and very easily he guided me.I really happy to get support from him

Date of experience: August 23, 2023
AE
1 review
0 helpful votes
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SCAM ALERT
August 23, 2023

I had a great time knowing a lot about the scamming thing, which is frequent this days a lot. I am thankful for the help.

Date of experience: August 23, 2023
Turkiye
1 review
0 helpful votes
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Andrei M. The saviour
August 23, 2023

Freelancer charged me with a membership plan that I didn't ask, and Andrei cancelled for me. He has a big heart, I thank him in name of my family and myself. Argentina is in a hard situation and we are grateful for every help we can get, thank you Andrei, God bless you and your family

Date of experience: August 23, 2023
Philippines
1 review
0 helpful votes
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Dear Freelancer.com Team,

I hope you're doing well. I wanted to share some candid thoughts as a dedicated freelancer using your platform. Firstly, thank you for the opportunities you provide to connect with clients. While providing a stable work for an individual like me. Secondly, I really love the system here of IT crews, they are personalized and looking forward to help!

To God be the Glory! Keep it up and Stay Freelancer and Client Friendly!

Many dreams will come true to this platform in order to find true freedom from 9-5!

Best Regards,
Mark

Professional Music Producer And Sound Engineer

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Date of experience: August 23, 2023
India
1 review
0 helpful votes
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Project Fees issue
August 23, 2023

Than you Andrei for going beyond to help me resolve my issue. I understand somethings are not really under your control but even then you made it work for me.

Date of experience: August 23, 2023
Canada
1 review
0 helpful votes
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Chelsea V
August 23, 2023

I had the chance to speak with Chelsea over our video verification meeting. It was such a pleasant experience. Chelsea is very personal and excellent at her job. I really like her communication style. Thank you Chelsea

Date of experience: August 22, 2023
New York
1 review
0 helpful votes
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Great experience with Alexander
August 23, 2023

Alexander Lewis's sales performance is truly outstanding. His exceptional ability to connect with clients, understand their needs, and provide tailored solutions has led to remarkable results. His dedication, persuasive communication skills, and unwavering commitment to achieving targets make him a key asset to any sales team. Alexander consistently goes above and beyond, consistently delivering superb results and setting a high standard for excellence in sales.

Date of experience: August 22, 2023
Pakistan
1 review
0 helpful votes
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Very Nice experiecne
August 23, 2023

I am very happy to use freelancer.com platform. Its support team Amazing and too much fast. I hope it will be too much helpful for my bright feature

Date of experience: August 22, 2023
India
1 review
0 helpful votes
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Interview process
August 23, 2023

Interview was good.I really enjoyed talking with her.She makes me fee comfortable dring the interview

Date of experience: August 22, 2023
Pennsylvania
1 review
0 helpful votes
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Chelsea was very knowledgeable about the program, and all the benefits that are offered. She helped me understand what to expect when I get an offer, and to make sure that the client puts a Milestone payment into my account for release when the job is finished. In addition, she explained that I will now be able to bid on higher paying projects, which is a goal for me. She was awesome.

Date of experience: August 22, 2023