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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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I went for few refund request on my account, I was not feeling well at the platform for various reasons and wanted to take a break ( i have been on platform for 15+ years, since the begining of rent-a-coder to vworker to freelancer). Andrei really understood my situation and did best of my expectations. Thank you Andrei.

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Date of experience: August 27, 2023
Pakistan
1 review
0 helpful votes
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Good way of conversation
August 26, 2023

Excellent communication and they said to resolve the issue as soon as possible

Date of experience: August 26, 2023
Pakistan
1 review
0 helpful votes
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Good
August 26, 2023

It was good and professional help I appreciate that

Date of experience: August 25, 2023
Bangladesh
1 review
0 helpful votes
Follow MOSTAFA Q.
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I am delighted. Communication with Chelsea was excellent. He responded to my messages and updated me on the support progress. Her respectful and courteous manner made the entire process enjoyable.

Date of experience: August 25, 2023
RU
1 review
2 helpful votes
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Ruin my life
September 25, 2023

This site is very terrible.
Without any exact reason, this site closed my account.
I have been working on this site, and with earning from freelancing I am going to develop my own website and other tasks.
But this site blocked my account with over 1000$ balance in it.
I didn't act any violations on this site.
Then even though I required exact reason, they didn't answer exactly even now.

Very Very terrible.

Date of experience: August 25, 2023
India
1 review
0 helpful votes
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Got quick solutions
August 26, 2023

I got a very quick solution to my problem within 2 minutes, impressed with the level of understanding.

Date of experience: August 25, 2023
Philippines
1 review
0 helpful votes
Follow ANALYN S.
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It was a wonderful and hassle-free experience for a freelancer like me. At first, I really hard time looking for clients, but the opportunity opened and it really helped me a lot. Thank you!

Date of experience: August 25, 2023
California
1 review
0 helpful votes
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Credit Refund request
August 26, 2023

I was very happy with this chat, it was handled very fast. Thank you!

Date of experience: August 25, 2023
Argentina
1 review
0 helpful votes
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Macy isexelent
August 26, 2023

Exelente. Rápida y atenta. Nada que decir exepto esto

Date of experience: August 25, 2023
California
1 review
0 helpful votes
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Verification interview
August 26, 2023

It was direct and straightforward. I did not expect to review my work history so did have some difficulty recalling. I"ve

Date of experience: August 25, 2023
India
1 review
0 helpful votes
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Good
August 25, 2023

Support person is good he tell me how to block the scammer.

Date of experience: August 25, 2023
India
1 review
0 helpful votes
Follow Harshvardhan U.
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Today, I have been Verified by Freelancer and Russell V (Freelancer Staff) was very polite and helping during the interview phase. Thanks Russell V.

Date of experience: August 25, 2023
Germany
1 review
0 helpful votes
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Entrevista para ser verificado
August 25, 2023

He tenido una experiencia muy bonita con la persona durante toda la entrevista. Fue muy amable, las preguntas técnicas están muy bien elavoradas para apreciar el conocimiento según su perfil. He recibido toda la orientación y aclarado mis dudas sobre la plataforma.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
Follow Ola V.
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Good Service
August 25, 2023

The service was amazing and the staff was really Helpful

Date of experience: August 24, 2023
India
1 review
0 helpful votes
Follow Md Ekramul Q.
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Nice interaction *******@Chelsea, communication skill is very good.

Date of experience: August 24, 2023
India
1 review
0 helpful votes
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Criselda R. (Freelancer Support) listened to my issue very patiently and helped me. Thans Criselda!

Date of experience: August 24, 2023
Sri Lanka
1 review
0 helpful votes
Follow R A D Shachila K.
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Great guy
August 25, 2023

He was incredibly supportive, explaining everything clearly from the beginning and brightening my day with his knowledge.

Date of experience: August 24, 2023
South Africa
1 review
0 helpful votes
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Great Communication
August 25, 2023

Late Response but Answer is very accurate. Thank you so much for answering my all questions.

Date of experience: August 24, 2023
Pakistan
1 review
0 helpful votes
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Having issue with reviews and rating
August 24, 2023

Having issue with reviews and rating
It was a good experience.

Date of experience: August 24, 2023
Algeria
1 review
0 helpful votes
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Good experience with the staff
August 24, 2023

I had a great and understanding conversation with a very welcoming staff, there was no problems

Date of experience: August 24, 2023